I was stressing myself out because that is how car insurance matters can be, the infamous denial based on a technicality and it was an overseas rental. I didnt have any such problem. Everything flowe... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
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Lees wat reviewers zeggen
This benefit saved us when an unknown person/object/vehicle slammed into our rental van overnight. We didn't know we had the benefit as Capital One Venture cardholders, and what a relief when we disc... Toon meer
Bedrijf heeft geantwoord
Was very easy to fill out the claim and was very pleasantly surprised at how fast the claim was resolved and my refund granted.
Bedrijf heeft geantwoord
I've never needed to file a claim in the past but I was recently in Los Angeles and didn't realize that someone side-swiped our rental vehicle in the parking lot of the hotel. We were informed of the... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Cardclaimcenter.com formerly eclaimsline.com!
Contactgegevens
Verenigde Staten
- 800-348-8472
- cardclaimcenter.com
4,6
Uitstekend
704 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Claim process was smooth and customer…
Claim process was smooth and customer service agents were very friendly and patient to hear and understand the Situation.
4 juli 2025
Review zonder uitnodiging
Antwoord van Card Claims Center
Thank you so much for the kind words. I am glad we could help turn your difficult experience around. We are grateful to have you as a valued cardholder. Do not hesitate to reach out if there is anything else we can assist you with.
Kris M.,
Card Benefit Services Social Care
FIVE MONTHS OF NOT KNOWIN…
This was my first experience filing an accident claim with a rental car company insurance backed by my CapitalOne credit card. Communication was slow but eventually after 5 months, I learned that the rental company had filed a claim. With multiple phone calls, I eventually learned that the claim had been approved and issued a check. Yesterday, I did receive a letter stating that fact. Thank you.
20 februari 2025
Review zonder uitnodiging
Antwoord van Card Claims Center
Thank you for taking the time to post on Trustpilot, as this gives us valuable feedback on improving our service.
We are grateful to have you as a valued customer. Don’t hesitate to reach out if there’s anything else we can assist you with.
Best regards,
Kris M.,
Card Benefit Services Social Care
The process was fast
The process was fast, not overly complicated. I had dealt with other systems before and had to jump through hoops. This was straightforward and time-efficient, and they paid the claim as expected.
30 juli 2025
Review zonder uitnodiging
Antwoord van Card Claims Center
Thank you for taking the time to leave us a review. We are thrilled to hear that you received good service.
Your support is invaluable to us.
Best regards,
Kris M.,
Card Benefit Services Social Care
Very satisfied with the quick response…
Very satisfied with the quick response and online portal is easy to use.
30 juli 2025
Review zonder uitnodiging
Antwoord van Card Claims Center
We're happy to hear that our quick response and easy-to-use online portal met your expectations. Your satisfaction is our top priority.
Best regards,
Chemia H.
Card Benefit Services Social Care
Antwoord van Card Claims Center
We're happy to hear that your claim was fulfilled easily and quickly. Thank you for your positive feedback; we appreciate it!
Best regards,
Chemia H.
Card Benefit Services Social Care
Antwanette was wonderful as were all…
Antwanette was wonderful as were all the people in the chain, they seemed to genuinely care and helped me resolve the issue quickly. These kinds of things (insurance claims) can be stressful but in this case, there was no stress. Also, the instructions were clearly explained on the website. It was clear what documents to upload, and the system for uploading worked well too. The process was pretty fast, too.
23 juli 2025
Review zonder uitnodiging
Antwoord van Card Claims Center
We're happy to hear that the claim process was stress-free for you. We appreciate your positive feedback regarding our team's genuine care and the clarity of our website's instructions. We are glad the document upload system worked well and that the process was fast.
Best regards,
Chemia H.
Card Benefit Services Social Care
Claim processed smoothly with expected wait
Flight was delayed in Chicago and used trip interruption benefit that came with my credit card. First time taking advantage of this benefit for my family and everything went through as I had hoped. They had reached out for another receipt which I provided and everything processed smoothly. I didn’t expect for my claim to process quickly as I was happy to just have the service
2 juni 2025
Review zonder uitnodiging
Antwoord van Card Claims Center
We're happy to hear that the trip interruption benefit addressed your needs during the flight delay in Chicago. We appreciate you sharing your positive experience with the claim process and are glad it went smoothly for your family. Thank you for your feedback.
Best regards,
Chemia H.
Card Benefit Services Social Care
Excellent experience
Excellent experience , and the process was very smooth
11 juni 2025
Review zonder uitnodiging
Antwoord van Card Claims Center
Thank you for taking the time to leave us a review. We are thrilled to hear that you received good service. Your support is invaluable to us.
Best regards,
Chemia H.
Card Benefit Services Social Care
I was pleasantly surprised…
I was pleasantly surprised on how smooth everything went. You do need to have all of your documents on hand but that is the norm because every business has to follow protocol. I was very happy with the service I received!
30 juni 2025
Review zonder uitnodiging
Antwoord van Card Claims Center
Thank you for taking the time to leave us a review. We are thrilled to hear that you received good service. Your satisfaction is our top priority.
Best regards,
Chemia H.
Card Benefit Services Social Care
You honored claim and benefit.
9 juli 2025
Review zonder uitnodiging
Antwoord van Card Claims Center
We are so glad you've had a positive experience with us. Your feedback is invaluable to us.
Best regards,
Chemia H.
Card Benefit Services Social Care
The refund was handled smoothly
The refund was handled smoothly, online, and with minimal time. This was my first time using the service, and I was impressed and satisfied.
30 juni 2025
Review zonder uitnodiging
Antwoord van Card Claims Center
We appreciate your feedback and are delighted that your claim was quickly resolved. Your satisfaction is our top priority.
Best regards,
Chemia H.
Card Benefit Services Social Care
Absolute swines
They make it literally impossible to submit a claim. First you spend a ton of time submitting everything on heir online portal, only at the end for it to say 'unexpected error occurred.' Wasted several hours trying over 5 times over various days. Then via email they either put you through an endless cycle of asking the same questions, or they just don't respond. Phone they typically don't answer or same issues of no actual help. It's a disgrace that legit credit card companies use Eclaimsline for this fake insurance.
22 juni 2025
Review zonder uitnodiging
Antwoord van Card Claims Center
Thank you for posting on Trustpilot. I’m sorry to hear about your frustration with the claims experience. If you'll email your claim # to Help.Team@eclaimsline.com, I'll be happy to further assist.
Best regards,
Kris M.
Card Benefit Services Social Care
Excellent Benefit & Services from Visa Card Benefit Services
I had an minor accident in NJ w/my Rental Car and was very impressed with the Professionalism of the Reps that I spoke to during my Claim. Card Benefit Services covered the damages 100%. Thanks again to all the Reps that showed me compassion, understanding and empathy in my my time of need.
Cudos to all of you....Marlyn Bristol
13 mei 2025
Review zonder uitnodiging
Antwoord van Card Claims Center
Thank you for taking the time to leave us a review. We are thrilled to hear that you received good service. Your support is invaluable to us.
Best regards,
Kris M.,
Card Benefit Services Social Care
Big plus for credit cards that offer it, highly recommended.
The claim/reimbursement process was altogether smooth and not too complicated. The only reason why I did not give them 5 stars is because of the generic, and somehow unclear, series of emails I received requesting missing documentation, which were annoying and time-wasting. A part from that, I highly recommend this service and the credit cards that offer it.
10 mei 2025
Review zonder uitnodiging
Antwoord van Card Claims Center
Thank you for taking the time to post on Trustpilot, as this gives us valuable feedback on improving our service.
We are grateful to have you as a valued customer. Don’t hesitate to reach out if there’s anything else we can assist you with.
Best regards,
Kris M.,
Card Benefit Services Social Care
I had a minor accident with a bus in…
I had a minor accident with a bus in Brussels Belgium, unfortunately do to a communications issue we didnt get the rental car insurance as we wanted. Long story short the accident was covered and resolved very efficiently using emails online. Navy Fed Credit card travel benefits are very good
18 juni 2025
Review zonder uitnodiging
Antwoord van Card Claims Center
We appreciate your feedback and are delighted that your claim was quickly resolved. Your satisfaction is our top priority.
Best regards,
Chemia H.
Card Benefit Services Social Care
worked as advertised
I was pleasantly surprised that the insurance worked as advertised. We were rear ended on our way to the airport with little time to know all the details of filing a claim. While it did take some time to gather the support I managed to find all required docs. So while I was nervous there would be some "gotcha" in the fine print I was delighted that our claim was paid.
11 april 2025
Review zonder uitnodiging
Antwoord van Card Claims Center
Thank you so much for the kind words. I am glad we could help turn your difficult experience around. We are grateful to have you as a valued cardholder. Do not hesitate to reach out if there is anything else we can assist you with.
Kris M.,
Card Benefit Services Social Care
Easy process
The whole process was handled professionally and efficiently. Couldn’t have had a better experience.
5 juni 2025
Review zonder uitnodiging
Antwoord van Card Claims Center
We appreciate your feedback and are delighted that your claim was quickly resolved. Your satisfaction is our top priority.
Best regards,
Chemia H.
Card Benefit Services Social Care
Excellent and helpful communication…
Excellent and helpful communication throughout the process. Very responsive. Timely adjudication.
6 juni 2025
Review zonder uitnodiging
Antwoord van Card Claims Center
We are so glad you've had a positive experience with us. Your feedback is invaluable to us.
Best regards,
Chemia H.
Card Benefit Services Social Care
Great service for Claiming for Collision Damage Waiver
My rental car had a rollover and was totaled. VentureX's claim for collision damage waiver has been very smooth and helpful. There's constant follow up with me and making sure I could obtain the documents I needed.
11 juni 2025
Review zonder uitnodiging
Antwoord van Card Claims Center
Thank you for taking the time to leave us a review. We are thrilled to hear that you received good service. Your support is invaluable to us.
Best regards,
Chemia H.
Card Benefit Services Social Care
Satisfied with my claim!
Through this traumatic and anxious incident (damage to a rental car), Eclaimsline provided me with updates on the progress of my claim and helped to resolve my claim to my satisfaction.
4 juni 2025
Review zonder uitnodiging
Antwoord van Card Claims Center
Thank you so much for the kind words. I am glad we could help turn your difficult experience around. We are grateful to have you as a valued cardholder. Do not hesitate to reach out if there is anything else we can assist you with.
Kris M.,
Card Benefit Services Social Care
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