Cardiffvetcentre Reviews 9

I had to rush my cat into CVC without an appointment because she obviously needed emergency treatment. The centre is open 24 hours and 10 mins away from where I live, which was very lucky for me. I could park outside easily, it was calm and quiet inside, a vet nurse rushed out to help me with my cat and she was seen immediately, which saved her life as she had a lung collapse. I have had many bad experiences at other vets when my cats needed emergency treatment - from waiting to be seen while the vet played with puppies and didn't spot the severity, to having to drive across Cardiff in rush hour to an emergency centre, which was precious time lost. The pricing was transparent and CVS is an independent vets, which is also great news. The receptionist staff were very friendly and helpful and I was able to call any time for advice, which was such a help. I'm very grateful to Lorenzo and CVS for saving my cat's life 👏

Well , this is a totally honest review. I came here as I was with vets who did not diagnose my dogs tumour and left him crying in pain. CVC were able to diagnose and biopsy and saw him quickly. He was referred to a specialist centre. The vets were great ...but some have left and that is a shame as I / we need continuity of care. So yes I would recommend.

I recently changed vet practices due to pricing issues and heard about Cardiff Vet Centre, so I gave them a call to see if I could register. The lady who answered the phone was more than happy to help and registered me over the phone with no fuss at all.

I explained that my dog needed a booster and they were able to book us in very quickly. The vet we saw was a wonderful man—so kind, gentle, and reassuring with my dog, which really put me at ease.

I also asked about flea and worming treatments, and the receptionist took the time to explain their healthcare plan clearly and thoroughly. It made perfect sense, and I signed up on the day. It’s honestly made my life a little bit easier knowing everything is covered.

Thank you, Cardiff Vet Centre. I would 100% recommend them.

I am devastated by my experience with Cardiff Veterinary Centre following the death of my cat, Arthur, who was only two years old.

Your 24-hour vet was the first to see Arthur and told us he needed immediate treatment. We were given a written quote with a set price, which I photographed, and we were misled into believing there was a strong chance of full recovery. At no point was euthanasia discussed or offered at that stage.

The following day, the head vet Lorenzo called to say the cost would increase by £600, taking the total to over £2,000. When I went into the practice in person and spoke directly with Lorenzo, he asked me “Were you offered euthanasia?” and stated that he would not have operated at all based on Arthur’s blood results.

Lorenzo then said that the fee could be waived because the 24-hour vet had not put the correct paperwork in place. However, by this point, Arthur had already been through the operation, making this offer both meaningless and deeply upsetting.

This only highlighted how disorganised and contradictory the care had been.
Arthur survived the operation, only to die at home four days later.

I have effectively paid £2,000 for my cat to be brought back to life and then die twice.
Since then, I have tried to raise these serious concerns with the practice manager, Emily. After one dismissive reply suggesting I had “misunderstood” due to it being an emotional time, she has ignored all further emails. Being ignored after the death of a young pet, especially when there are clear inconsistencies and unanswered questions, is appalling and deeply unprofessional.

There was misleading information, contradictory advice, poor internal communication, no accountability, and blame subtly pushed back onto us as owners. To then be ignored by management is frankly disgusting.

This experience has caused immense emotional distress on top of the loss of my cat. Based on my experience,

DO NOT TRUST THIS VETERINARY CENTRE,

particularly in emergency or critical situations.

I’ve only been registered with this veterinary practice for a short while, but in the space of 4 consultations I couldn’t recommend them more, with prices that are a lot more reasonable in comparison to others. Every vet that has seen to my pets have been so friendly and I’ve never felt so welcome. I unfortunately had to put my elderly cat to sleep after 14 cherished years, the vet who saw to my cat was so friendly and put my cat to sleep with dignity, allowed me and my mother to mourn whilst being so gentle and yet gave us space. We were then sent a condolence card via the post which was really special and it meant a lot. Thank you so much ❤️

Super vet centre with lovely staff and excellent facilities. The best vet centre I’ve ever taken a dog. I totally recommend them.

Had my dog booked in but was I so I informed them, they immediately tried to take my deposit even though I had never been informed of the cancellation policy. This was on top of trying to get me to book a double consultation, twice the price, when I single was clearly all that was needed.
This vets are only interested in your money, to take as much off you as they can.

I'm really glad I've found this place for my dog and cats. The staff are lovely and friendly, it's easy to park right outside, the vets treat my pets with compassion and care.

Great experience, great team very welcoming