CarGem are the WORST sales company I have ever dealt with. Got the vehicle sold and out the door fast enough, within days multiple issues pop up (bonnet sensor broken, gearbox/clutch problems, t... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Diren was amazing really good at his job he done me a really good deal on warranty and williams racing this guy really knows his stuff im.so happy im fully protected- p.s if you want a really good dea... Toon meer
Bedrijf heeft geantwoord
Big woman thing! Sadaan was Clear and transparent easy to talk to. He made the transaction felt at ease. Additional he listened and was considerate to my mitigation and made me saved money. Yaudman se... Toon meer
Bedrijf heeft geantwoord
Contacted Diren and Dan, Both very polite and professional. We were served by Diren, and he helped us to make our own choices with the purchase. There was no ‘pushy sales tactics’, all the staff were... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
At Cargem we don't just sell cars, we endeavour to provide you the best level of service around the sale of all our cars that will help you to find and buy the right car for the best deal. We will do everything possible to get you driving your perfect car and arrange anything you need to get you on the road with a smile. The Cargem team specialise in the sale of most brands, high quality used cars that meet our strict quality and aesthetic requirements. We are proud to offer you a first class customer service with competitive internet based pricing. We realise that buying a car can be a daunting experience and we are a well-established used car dealer with a great reputation. We will offer excellent advice and have a wealth of experience on used cars and their maintenance. Our friendly staff will go that extra mile to guarantee that you receive the service that you need. We stock an extensive range of quality vehicles. In order to offer cars to suit everyone we make sure that we update our stock list regularly. It is therefore always worth giving us a call, even if you don't see what you are looking for on our website.
Contactgegevens
Manor Way, RM13 8RH, Rainham, Verenigd Koninkrijk
- 02083641655
- sales@cargem.co.uk
- cargem.co.uk
Schending van onze richtlijnen
My experience with Cargem customer…
My experience with Cargem customer service aftersale site was good. Although my appointment was 12noon and didn't leave there just after 3.30. But was worth the wait and patient. I was looked by Mr Hussain Haque who was welcoming and friendly. Keep me up to date on what was happening and what was the problem. Bending their heads to solve & figured out the problem till the team cracked it. They explained what the problem & even showed me a video clip on what happened to the valve sensor on my alloy wheel that cusing the problem. I would like to thank Mr Hussain Haque & Cargem Customer aftersale team for a great service and great advice.
15 april 2026
Review zonder uitnodiging
Antwoord van CARGEM
Dear Customer,
Thank you for taking the time to share your experience with our aftersales team.
We’re delighted to hear that, despite the longer wait you found the visit worthwhile and that our team was able to resolve the issue to your satisfaction. Your kind words about Mr. Hussain Haque are especially appreciated he will be pleased to know that his efforts, communication and dedication made a positive impact on your experience.
At Cargem, we strive to ensure every customer feels informed, supported and confident in the service they receive. It’s great to know the explanation and demonstration provided helped give you clarity and reassurance.
We truly appreciate your patience and your recognition of the team’s hard work. Should you need any further assistance in the future, please don’t hesitate to get in touch.
Appalling after sales service
Purchased the car 31st March. Salesman was desperate to hit month end targets so suggested it was delivered same day. Arrived on a truck but had a chipped windscreen. Notified Danny via whatsapp but received no answer to any of my messages.
Contacted customer services whos solution was for me to do a 100 mile round trip to their windscreen repair shop!
The rep was unable to comprehend why I thought this was unsatisfactory and didnt seem to understand there were mobile repairers who could do this at my home or at least more locally, even asking me why I thought it was ok for him to spend time coming to me to fix it!!!
Beware attitude seems to be we will offer you a resolution that is so unreasonable we know you wont take it up but at least we can tick the box saying we have offered it.
Just hoping nothing else goes wrong as aftersales support couldnt be any worse.
Update - Via trust pilot they contacted me asking to call them to resolve this. After numerous attempts they answered the phone only to tell me 'well that is our answer, maybe someone from management might have looked at this and will make an exception I'll get them to call you'
Waited three days and still nothing.
Just confirms my initial findings that they talk a good game but their responses and resolutions are worthless.
I'd say avoid at all costs.
31 maart 2026
Review zonder uitnodiging
Antwoord van CARGEM
Dear Nick,
We’re sorry to hear about your experience and the frustration caused. This is not the level of service we aim to provide, especially after delivery. Your feedback regarding communication and the inconvenience of the proposed solution has been noted and we understand your concerns.
Please reach out to us directly so we can review this and work towards a more suitable resolution.
Refuse to refund deposit on already sold car.
Found a car on auto trader that CarGem were selling. Wanted to move forward woth purchase but was a long way to go so reserved the car through CarGem's website for £99. Received an email saying my reservation was confirmed and to ring up to arrange collection. When I rang up I was told that the car in question had been reserved by someone else 4 days earlier. The salesman then immediately tried to start selling me other cars. When I made it clear to him that I wasn't interested in other cars (on the 4th time of trying) I stated that I expected the deposit to be refunded as they allowed me to put it down on a car that was already reserved. I was told he would take care of it. Nothing happened. I have since sent two emails to customer services to have no response. I am now at the stage of raising a complaint through my credit card company to try recoup my money that way. A company with terrible customer service, a website which is obviously not for for purpose, and a call handler than outright lies to your face. I would recommend avoiding if at all possible.
EDIT FOLLOWING RESPONSE:
Once again that is an outright lie. Your sales assistant made absolutely no mention of a £500 full holding deposit and simply said the car was already reserved. I appreciate you processing my refund but it should not have taken a review on TrustPilot for you to actually act to correct what was a system error on your part. I await the arrival of the refund, if it does arrive I shall amend my review to reflect this.
Update: Refund has been received, amended to 3 stars to reflect this.
24 maart 2026
Review zonder uitnodiging
Antwoord van CARGEM
Dear Customer,
Thank you for your message and we’re sorry to hear about your recent experience.
We would like to clarify that vehicle reservations remain open to all customers until a full holding deposit is received. Our sales colleague did explain that a £500 deposit is required as a commitment to secure the vehicle and have it removed from the market. As this was not completed on your end the vehicle remained available and was subsequently secured by another customer.
That said we understand your concerns regarding the £99 reservation fee and appreciate your patience while we reviewed your case. Following this review we can confirm that your refund has now been processed. Please allow 5–7 business working days for the £99 to reach your account depending on your bank’s processing times.
We apologise for any confusion or inconvenience caused and thank you for bringing this to our attention.
Diren is amazing
Diren has been great through the whole car buying process. Very happy YW19
31 maart 2026
Review zonder uitnodiging
Antwoord van CARGEM
Dear Customer,
Thank you for your lovely feedback. We're so pleased to hear that you had such a positive experience and Diren was able to support you throughout the entire car buying process.
It’s great to know you’re very happy with everything we’ll be sure to pass on your kind words to Diren.
Enjoy your new car we hope to see you again in the near future.
Diren was excellent to work with!
Diren was excellent to work with. Clear, keen and professional. We agreed a timeline on when I would confirm if I was going to purchase the car after paying a holding fee but on Diren’s day off, I received a phone call from Ryan who seemed rather pushy and demanding. Something that made me very close to walking away. This would have been a 5* review if this interaction with Ryan wasn’t presented.
I have no issues with the car at all mechanically. Runs and drives well.
10 maart 2026
Review zonder uitnodiging
Antwoord van CARGEM
Dear Customer,
Thank you for taking the time to share your feedback.
We’re really pleased to hear that you had such a positive experience working with Diren and that you’re happy with the car. It’s great to know everything is running well and meeting your expectations.
We’re sorry to hear that your interaction with Ryan did not reflect the same level of service. Your comments have been noted and we will address this internally to ensure all communication remains professional, respectful and aligned with the agreements made.
We truly appreciate your honest feedback, as it helps us improve. If there’s anything further you’d like to discuss, please don’t hesitate to get in touch.
Thank you for choosing CARGEM.
Great service from Annyl salesman very…
Great service from Annyl salesman very pleased with my car RE23
30 maart 2026
Review zonder uitnodiging
Antwoord van CARGEM
Dear Customer,
Thank you for your kind words.
We’re delighted to hear that you received great service from Annyl and that you’re very pleased with your car. Your satisfaction means a lot to us and we’ll be sure to pass on your feedback.
If there’s anything else we can assist you with, please don’t hesitate to get in touch.
Antwoord van CARGEM
Dear Customer,
Thank you for choosing CARGEM & Thank you for the wonderful 5 Star Recommendation, Diren will be over the moon.
Just brought beautiful A class saloon…
Just brought beautiful A class saloon dire really looked after me with a fully protected package. If you want the best dea of your life call Cargem ask for Diren this guy works everyday AY71
29 maart 2026
Review zonder uitnodiging
Antwoord van CARGEM
Dear Customer,
Thank you so much for your kind words and for choosing us for your new A Class Saloon what a fantastic choice.
We’re delighted to hear that you had such a great experience and that Diren looked after you so well. Providing top quality service and making sure our customers drive away happy is exactly what we aim for.
Enjoy every moment with your beautiful new car and if there’s anything you need in the future, we’re always here to help.
Diren was excellent wo19
28 maart 2026
Review zonder uitnodiging
Antwoord van CARGEM
Dear Customer,
Thank you for your wonderful feedback.
We’re so pleased to hear that Diren provided you with excellent service. We’ll be sure to pass on your kind words to him and please don’t hesitate to reach out if we can assist you again in the near future, Thank you for choosing cargem.
From initial phone call to handover
From initial phone call to handover, Sadaan was very efficient and helpful with the sale of my car to Cargem. He's a real asset to the company and I will recommend the firm to others.
27 maart 2026
Review zonder uitnodiging
Antwoord van CARGEM
Dear Customer,
Thank you for your kind feedback.
We’re delighted to hear that Sadaan made your experience smooth and efficient from the initial phone call right through to handover. He truly is a valued member of our team and your recognition means a great deal.
We also really appreciate your recommendation it means a lot to us. If we can assist you again in the near future please don’t hesitate to get in touch.
Thank you for choosing CARGEM.
Antwoord van CARGEM
Dear Customer,
Thank you so much for your 5 Star Review & thank you for choosing CARGEM.
Diren is really good at his job
Diren is really good at his job. I was not even thinking about buying cR today I was going to go lexus. I genuinely don't know how I ended up in a Nissan qashqai va21. Thank you so much Diren you done an excellent job.im very happy with your service
26 maart 2026
Review zonder uitnodiging
Antwoord van CARGEM
Dear Amara,
Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear how happy you are with your new Nissan Qashqai and the service you received.
Diren will be especially pleased to know he made such a positive impression and helped you find the right car.
If you need anything at all moving forward, please don’t hesitate to reach out. Wishing you many happy miles ahead.
I was impressed with our first contact with Cargem
Shortly after leaving a message on the website on Monday evening regarding an interest in a car on their website I was called back by Jahid at Cargem, Rainham,
Jahid took me through the options and suggested a payment to secure the car we were interested in until we could view it, this would be at fully refundable whatever our choice.
It turned out to be a good option as just after we had viewed the car and agreed to buy the next morning Jahid received a call at his desk from someone asking for a viewing.
Throughout Jahid was very personable, he provided and explained information concerning the great options that Cargem have for extended warranty, interior and exterior car protection and was continually helpful making the whole process as smooth as possible for my wife and I despite the car on sale only being with them a very short time Jahid allowed us to go home the same day with a lovely replacement car, being MOT’ed & Serviced only 3 days after my wife’s car, her pride and joy, was written off by someone’s careless driving.
As they say Happy Wife Happy Life. Thank you Cargem. Thank you Jahid.
24 maart 2026
Review zonder uitnodiging
Antwoord van CARGEM
Dear Customer,
Thank you so much for sharing such a thoughtful and detailed review. We’re truly delighted to hear that your experience with us from your very first enquiry through to driving away the same day met your expectations during what must have been a stressful time.
Jahid will be especially pleased to know his support, transparency, and personable approach made a real difference for you and your wife. We’re proud to offer a service built on trust, clarity, and care, and it’s wonderful to see those values reflected in your experience.
We’re also glad we could help you get back on the road so quickly with a car you’re happy with especially given the circumstances. And we couldn’t agree more happy wife, happy life 😊
If there’s ever anything more we can do for you, please don’t hesitate to reach out. Wishing you both many safe and enjoyable journeys ahead.
Ryan was absolutely amazing at every…
Ryan was absolutely amazing at every stage of our purchase. Kept us up to date with everything. Car was delivered exactly on time and delivery driver was amazingly polite and courteous. Car is just as described. Use cargem with confidence a*******
19 maart 2026
Review zonder uitnodiging
Antwoord van CARGEM
Dear Customer,
Thank you so much for your kind words. We’re delighted to hear that Ryan provided such an outstanding experience throughout your purchase and kept you well informed every step of the way. It’s also great to know that the delivery went smoothly and that you’re happy with your new purchase.
Your recommendation truly means a lot to us. We hope you enjoy your new vehicle and please don’t hesitate to reach out if we can assist you with anything in the near future.
Sales team were very keen and wanted me…
Sales team were very keen and wanted me to write a review for them straight after buying the car on Google, then it went downhill. The salesman started ignoring my messages after I found many issues in the car the very next day.
The salesman also told me that the car had full service history but upon receiving the documents, it indeed did not.
The after sales team is even worse, as others have mentioned they have no respect for customers, as seen by my interaction.
Now I’m stuck with a broken car having to spend my time dealing with the finance company. Genuinely horrific experience like many others here.
I expect Cargem will reply with the same generic rubbish to contact the after sales team that they keep responding with, had the after sales team been helpful in the first place everything should’ve been dealt with before writing this.
11 februari 2026
Review zonder uitnodiging
Antwoord van CARGEM
Dear Bob,
Thank you for your feedback.
We take all customer concerns seriously, however we are unable to locate any record of your experience based on the information provided. In order for us to investigate this matter thoroughly, please contact our aftersales team directly at cs@cargem.co.uk with your full details, including your full name, vehicle registration, and any relevant documentation.
We are committed to resolving genuine concerns and ensuring all issues are reviewed appropriately. Please note that any unverified or misleading reviews may be escalated to the relevant Trust & Safety department.
We look forward to hearing from you so we can assist further.
Diren was excellent and extremely…
Diren was excellent and extremely helpful. MK22
24 maart 2026
Review zonder uitnodiging
Antwoord van CARGEM
Dear Philip,
Thank you so much for your kind words. We're delighted to hear that Diren provided excellent and extremely helpful service. Your feedback means a lot to us and we’ll be sure to share your appreciation with him.
We deeply value your support and look forward to serving you again in the very near future, thank you for choosing CARGEM.
Disappointing service and poor handling of a valid issue
I bought a Mercedes from CarGem 11 days ago and raised serious issues within few days after purchase - and got nowhere.
The car has a constant rattling noise and clear paint issues. Before buying, I pointed out a darker area on the front that I had seen in the online advert. I was told it was “just a shadow” and that the car had been fully checked, prepared for sale, and had no paint or accident issues.
That simply wasn’t true.
Once I raised my right to reject within the short period, it was refused. CarGem said they would fix the rattling, but made no acknowledgment of the paint issues and kept questioning them, saying they needed to “investigate” and asking if I had a recording with the salesperson — implying that without it, there was no evidence.
Yesterday we spoke with the aftersales team, I was made to feel like I was simply “Unlucky” compared to other customers and assured that they’ve dealt with many legal cases before and that I wouldn’t succeed. That’s not how you treat someone raising legitimate faults.
After a few emails, they told me to seek legal representation, so I’m not planning to stop — I have every legal right to pursue this and try to be ''Lucky'' this time.
Overall — it feels like once they have your money, that’s it. Issues are ignored there is no proper support, just pushback. If you’re thinking of buying from them — be careful. Don’t rely on what you’re told and get everything in writing or better recorded as advices by Aftersales.
23 maart 2026
Review zonder uitnodiging
Antwoord van CARGEM
Dear Alise,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and the concerns you’ve raised following your recent vehicle purchase.
We fully understand how disappointing and frustrating this situation must feel, Please be assured that this is not the level of service we aim to provide to any of our customers.
We are concerned to hear that you felt dismissed during your interaction with our aftersales team. This is not acceptable and your feedback will be reviewed internally.
Our intention is not to dispute your concerns, but to follow a fair and structured process.
We would like the opportunity to review your case and work towards a more constructive resolution. Please email our customer service team at cs@cargem.co.uk
We regret that your experience has led you to feel this way and appreciate you bringing this to our attention.
Please let us know if you are willing to continue discussions so we can try to resolve this matter for you.
Diren gave exceptional service sa18
23 maart 2026
Review zonder uitnodiging
Antwoord van CARGEM
Dear Customer,
Thank you so much for your kind words. We are truly delighted to hear that Diren provided you with exceptional service. Your appreciation means a great deal to us and we will be sure to pass along your compliments to Diren.
We deeply value your support and look forward to serving you again in the very near future, thank you for choosing CARGEM.
I came to CARGEM had a beautiful…
I came to CARGEM had a beautiful experience with Diren I purchased Hyundai tucson hg71. Diren went out his way gave me exceptional service I’m very happy with my new car
23 maart 2026
Review zonder uitnodiging
Antwoord van CARGEM
Dear Customer,
Thank you sincerely for sharing your wonderful experience with us. We are truly delighted to hear that your visit to CARGEM was such a positive one.
It is especially rewarding to know that Diren went above and beyond to provide you with exceptional service. We will be sure to pass on your kind words to Diren he will be thrilled to hear your feedback.
Congratulations on your new Hyundai Tucson, We are so pleased that you are happy with your purchase and we wish you many enjoyable journeys ahead.
Thank you once again for choosing CARGEM. We look forward to welcoming you back in the near future.
I am writing to formally complain about…
I am writing to formally complain about the way both Mr Dale Walcott and I were treated during a phone conversation on 24/02/2026 at approximately 9:10am regarding the sale of my car (Registration No: GM17 WND). The call was with a member of staff from HillTop Motors Limited T/A Cargem.
During the conversation, the staff member was extremely rude and spoke to both of us in a disrespectful and dismissive manner. I felt he was attempting to take advantage of me and implied that, because I am a woman, I would not understand matters relating to cars. I found this behaviour both offensive and highly unprofessional.
I was informed that £1,100 would be deducted from the agreed selling price due to three small stone chips. This proposed deduction is completely disproportionate to the issue described, and no reasonable or professional justification was provided to support such a significant reduction.
Furthermore, I witnessed the staff member speaking rudely and inappropriately to Mr Walcott while he was calmly explaining that the stone chips were minor and could be easily rectified. The tone used throughout the conversation was unnecessary and unacceptable, particularly as he was simply supporting my concerns and attempting to clarify the matter.
I request that this complaint be thoroughly investigated and that HillTop Motors Limited T/A Cargem management be made fully aware of this situation. I also expect to receive a written response outlining how this matter will be addressed.
Following this unpleasant experience, my husband and I have decided not to proceed with the sale of our vehicle.
24 februari 2026
Review zonder uitnodiging
Antwoord van CARGEM
Dear Customer,
Thank you for taking the time to share your concerns with us. We are very sorry to read about the experience you have described, as this does not reflect the standards of service we aim to provide.
At present, we have been unable to locate any records of this interaction on our system based on the details provided. In order for us to thoroughly investigate this matter, we kindly ask that you email us at cs@cargem.co.uk with any supporting information you may have. This could include correspondence, call details, or any documentation relating to the transaction.
Please be assured that once we receive this information, we will review your complaint carefully and take appropriate action where necessary.
We appreciate your co operation and look forward to assisting you further.
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