The company never responds to emails or phone calls, maybe that would not be necessary if the delivery would not take time to come with no updates. The products are good quality though.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I first discovered Carley's last summer when I discovered their tahini: it continues to be the best tahini I'd ever tasted. It has a luxurious quality and as a vegan it's a great alternative to dairy... Toon meer
Each & every product I have tried has been an absolute delight. So many fantastic tastes and thoughtful combinations. Also, what a lovely, friendly service from a well established family company who h... Toon meer
I am delighted to be able to purchase my two favourite seed butters direct from Carleys, now that my local independent health store has (very sadly) closed down. I put in an order for two trays of... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Carley's ~ Making 100% Soil Association Certified Organic Nut & Seed Butters, Pickles, Chutneys, Mustards and Relishes since 1992. We make all of our products ourselves from raw materials in our dedicated organic, SALSA certified, zero carbon eco-factory in the heart of Cornwall. Powered from our huge array of PV panels every jar from Carley's comes from a truly environmentally and ethically sustainable independent family company.
Contactgegevens
Carleys Of Cornwall, Great Wheal Daniel, Station Road, Chacewater, Truro, TR4 8FP, Truro, Verenigd Koninkrijk
- 01872 560831
- organic@carleys.co.uk
- carleys.co.uk
These nut butters are truly delicious
These nut butters are truly delicious. My favourites are Rainforest and pecan, but I tried the Midnight Velvet for the first time - it did not last long!!! Thanks to Carleys for the great products and service
29 juni 2023
Antwoord van Carley's Organic Foods
Oh the Midnight Velvet, dangerous to have an open jar!! (one on my desk as we speak sshhhhhh!!)
Best regards
The Team at Carley's
Good people and excellent product!
I am delighted to be able to purchase my two favourite seed butters direct from Carleys, now that my local independent health store has (very sadly) closed down.
I put in an order for two trays of 6 jars and thought I would be waiting a while because the website had the dates of the company holiday closure and I felt I had missed the cut-off. I was delighted and impressed when the parcel arrived very quickly, and also impressed by the packaging (all recycled).
Very happy customer (again).
28 juni 2023
Antwoord van Carley's Organic Foods
Aaah, we are glad we got it to you speedily and safely! We do try :) Had plenty to be getting on with when we came back from our holiday that's for sure!
Best regards
The Team at Carley's
Antwoord van Carley's Organic Foods
So tick, tick, tick! Thanks very much for taking the time to leave such a brilliant review.
Warmest regards
The Team at Carley's
The best nut butters.
I love accessing quality, ethical and eco-products from an independent uk company, that is also good value [and in this case, both healthy and tasty !] Thank you Carley's.
2 juni 2023
Antwoord van Carley's Organic Foods
Thank you Alis, what a lovely review to read! We are so appreciative of your support and your custom.
Warmest regards, The Team at Carley's
Antwoord van Carley's Organic Foods
And we love making them! So pleased that you enjoy them as much as we do!
Warmest regards
The Team at Carley's
So tasty and natural
Such good products - all very clean and natural. Worth the price but would be nice if they did deals or discount codes for loyal customers 😊 Worth the price though for the taste! Made with love!
7 juni 2023
Antwoord van Carley's Organic Foods
Thank you so much Cathleen, we really appreciate you taking the time to leave the review. Great idea on coupons, I will ask 'the man that can' about how to generate coupon codes because we would love to offer them in fact. If I find out i will send you one!
Warmest regards
From the Team at Carley's
Antwoord van Carley's Organic Foods
Thank you so much Carmen, we really appreciate you taking the time to leave the review. Glad everything made it in good condition, and most importantly that they taste sublime!
Warmest regards
From the Team at Carley's
Antwoord van Carley's Organic Foods
Thank you Mrs Booth, we really appreciate you taking the time to leave the review. We shall endeavour to speed up the delivery process!
Warmest regards
From the Team at Carley's
Excellent organic whole foods
Excellent organic whole foods - nuts and seeds - of high quality; thoughtfully and carefully prepared. Good customer service too.
20 mei 2023
Antwoord van Carley's Organic Foods
Thank you so much! What a lovely review to read first thing on a sunny Monday! Really appreciated.
warmest regards
The team at Carley's
TOP QUALITY NUT BUTTERS
I have been ordering from Carley's for years and their quality and range of organic butters and condiments is amazing. I love their careful recyclable packaging with personal note. Fast delivery, nothing to fault :-)
18 mei 2023
Antwoord van Carley's Organic Foods
Thanks very much indeed! We do love to read reviews like this, makes us ever more keen to do what we do!
best regards
The team at Carley's
The Best Nut & Seed Butters
The best nut and seed butters on the market. SO delicious and healthy/organic, with no added salt.
15 mei 2023
Antwoord van Carley's Organic Foods
Thanks Lucy,
Great to hear that you approve! We love to read reviews like this, great start to our week!
Warmest regards
The team at Carley's
Each & every product I have tried has…
Each & every product I have tried has been an absolute delight. So many fantastic tastes and thoughtful combinations. Also, what a lovely, friendly service from a well established family company who have the essence of sustainability and sound Organic values at their very core. This is an environmentally intelligent approach to making fantastic food. The raw almond butter is quite simply the best I have ever tasted (and I have tasted a good few!) the products & service are exceptional-but the honesty & ethos of people like the Carley’s quite simply makes the world a better place. Thank you SO MUCH!
17 mei 2023
Review zonder uitnodiging
Antwoord van Carley's Organic Foods
Thanks so much for the review, hugely appreciated! We are very pleased that you like them and how we pack them. Look out for our new launches, coming very soon- Nut & Seed butters in recycled UK made steel tins. Just made our first batch last week- Raw Almond Butter, The peanut butters will be following very soon, (which we know you like :))
All the very best,
The team at Carley's
Beautiful products, rude and poor customer service
Whilst I haven't received my order yet due to post issues, it's clear that Carley's is a caring company, and its products are the best you can get. Carley's really takes an interest in people and planet and it seems that the whole operation is designed around a commitment to both. Excited to receive my parcel, and already know it will be delicious as I normally buy from my local health food shop (ordering online as currently receiving medical treatment and less mobile now). Thank you Carley's online service! Having said that, I was asked for a review, to which I replied with a statement of fact that I had not received the order. To this I received a passive aggressive note to imply that this simple statement 'didn't receive order' in response to a request for my feedback, was unpleasant and impolite and that I am among the "some people" in society whose behaviour is not acceptable. This is not in line with what I understand about Carley's (a high integrity company) and is not an acceptable form of customer service communication. Basically, I think this is a brilliant and ground-breaking company, whose only area to improve would be customer relations.
7 mei 2023
Antwoord van Carley's Organic Foods
Good morning Lucy.
Thanks for your order that you placed last Sunday, which we picked as soon as we were back after the bank holiday. It was booked on Wednesday, collected on Thursday and sent up to the address in Scotland as instructed. We see from the tracking that delivery was attempted twice on Saturday but the postman couldn't access the property. They will reattempt today it appears so hopefully you will receive it soon. Sorry that you felt the need to leave such a poor review, we do state on the website to leave a potential ten working days for delivery, and in fact delivery was attempted to you on the fifth working day! Bearing in mind the bank holiday and the potential delays that may have caused it may have been more polite and pleasant to email us first asking for details of delivery before leaving such a review but hey ho, That's the way of the world for some it seems.
Kind regards
The Team at Carley's
Best nut butter in the world.
4 april 2023
Antwoord van Carley's Organic Foods
Thanks Rachael, what a lovely review. We are very pleased that you enjoy them so much :)
Antwoord van Carley's Organic Foods
Excellent, we are delighted that you are happy!
All is forgiven
Well after my post on Wednesday criticising the customer service and lack of communication about delivery, the next day I received emails from both Carley's and Royal Mail to inform me that my (second) parcel would be delivered on Saturday, which it duly was. Coincidence? Anyway glad to restore the deducted two stars.
30 maart 2023
Antwoord van Carley's Organic Foods
Hello James, Indeed we did our utmost to inform you better! Sorry that there was a lack of communication last time. We choose to not send emails to confirm the order or dispatch dates, I know some customers would prefer we did but we take the view that there is a small carbon impact of every email so we deliberately keep them to a minimum, HOWEVER, this is on the assumption that Royal Mail DO send their notification that they have your parcel and intend to deliver on whichever day it may be. Apologies that this didn't happen, they normally are pretty good on this but perhaps I entered your number or email incorrectly. Anyway, we are very glad that this time it worked better, that you were informed and more particularly that you are enjoying the butters! Thanks very much indeed for taking the time to review, and indeed to re-review!
Warm regards
The Carley's team.
Love the walnut butter
Great packaging, everything arrived safely. Haven’t tried everything yet but love the walnut butter
22 maart 2023
Antwoord van Carley's Organic Foods
Brilliant, we love the delicious walnut butter too!
Antwoord van Carley's Organic Foods
Thanks very much, always delighted to read such a review.
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