Carrier Reviews 34

I installed the Carrier 59SC2E, it is always having burring smell and dirty smell. The re-sales also can't find the root cause. Don't buy the furnace.

Like the previous review, we have a cracked heat exchanger. We are 6 months out of warranty We have Carrier's top of the line gas furnace called the Infinity. It will cost $1700 in labor costs. I called Carrier, there is nothing they will do. We will never buy Carrier again and never buy their high priced products. Buyer Beware. A blizzard with very low tempts is due to arrive in 24 hours and they can't service us for several days. 2 cold senior citizens.

When I finally got the warranty straightened out,my service provider was told we have to pay $1800.00 up front and he would receive store credit. Carrier does not own the local distributor dealers.Carrier does not honor their warranty and uses everything to get out of honoring their warranty.DO NOT BUY ANYTHING FROM CARRIER.IF YOU DO YOU WILL REGRET IT

Carrier heat exchanger on furnace cracked after 7 years. Cost to repair was half the cost of new Goodman furnace so we just replaced furnace after being without heat for 4 days. Labor cost not incl in warranty. This part should last 20 yrs . Unit was defective yet no help from Carrier. Other furnace companies would have given us a new furnace for something so unsafe and so significant,

This company proudly participates in the process to tear down half the White House and replacing the with a ballroom:

"...honoured to provide the new iconic ballroom at the White House with a world-class, energy-efficient HVAC system."
--From Amazon to Lockheed Martin, these companies are helping build Trump's contentious White House ballroom, CBC News

Carrier’s negligence has cost me $20k on a defective $9,800 HVAC unit purchased in 2020. Over 5 years, it failed 15 times, requiring $10,000 in repairs. Despite thks Carrier refuses to honor it fully, offering a measly $5k credit toward a $16,000 R454B system, leaving me to pay $11k+ for their failure. This predatory dodge violates Florida’s FDUTPA and Magnuson-Moss Warranty Act. Carrier’s history of lawsuits: 2008 for defective coils, 2011 for faulty furnaces, shows a pattern of shirking responsibility. [21] I’ve filed complaints with CPSC, FDACS, Florida AG, EPA, DOH, DBPR, OFR, DOJ, DOR, and local agencies.Carrier’s scam must end!

they do not answer the phone or respond to emails

My facility has 13 RTUs. Three of the 13 are problematic. PLUS, when you need replacement parts, even under warranty, it takes THREE MONTHS, and we still don't have the parts. We need a blower motor for one RTU and two compressors for another. It's been three months. We were expecting the units to be available for installation this week. Now, Carrier tells us maybe the 28th of Sept 2025. Their excuse was all the new regulations. What BS. Everyone knows that this gov't doesn't care about the environment or regulations. DO NOT GET CARRIER RTUs for your business. You are better off going with Trane, e.g. I wouldn't recommend Carrier to anyone. Imagine being a hospital and not having two A/Cs in the facility working for over three months. It's laughable if it weren't so frustrating. Stay away.

Sent to Carrier today. I know they will ignore this or refuse to pay, but we will hound them...
The blower motor assembly has failed TWICE in the 9+ years that we have owned the Carrier HVAC system. Those failures have resulted in $900 in repair costs for your inferior parts under warranty. Those additional costs add a tremendous burden over what is marketed by your Company as a premium product.
We are requesting Carrier stand behind your products and agree to reimburse us for that $900.

Son unos timadores, no los llaméis, van a tu casa te cobran 164 euros por ir nos dicen que necesitan una pieza y después nos llaman y dicen que no tienen la pieza que cambiemos el aire acondicionado....Ea pues 164 euros perdidos.Muu poca vergüenza

Pésimo servicio técnico. Cuando los llamas para una avería que puede ser causa de una mala reparación de ellos, te piden 180€ solo por ir a valorarlo una hora, vamos te “obligan “ a llamar a otros cuando es su culpa

Extremely Disappointed – Poor Product & No Support

I’m extremely disappointed in Carrier. My furnace’s secondary heat exchanger failed just two years after the warranty expired, which I’ve now learned is a known issue tied to a class action lawsuit. Despite reaching out directly and professionally asking for any support—such as repair assistance, product credit, or a discount toward a new unit—Carrier flatly refused to help.

What’s worse is that I was never informed of the potential defect. Carrier has shown zero accountability or concern for customers affected by this defect, even though the issue is well documented.

I expected more from a company with Carrier’s reputation, but their lack of transparency, poor customer service, and refusal to stand behind their product says it all. I will not be buying Carrier again, and I strongly urge others to consider brands that support their customers.

I purchased a top-tier Carrier HVAC system expecting reliability, remote functionality, and strong customer support. Unfortunately, my experience has been marked by persistent equipment issues and an unresolved connectivity failure that undermines a key selling point of the system—remote monitoring and control.

Despite multiple technician visits, prolonged inconvenience, and significant time commitments on my part, the underlying problems remain unresolved. The system's blower intermittently malfunctions, and the thermostat remains unreliable, creating significant stress—especially while traveling without access to remote functionality.

I have made good-faith efforts to resolve these issues with Carrier and have also filed a formal complaint with the Florida Department of Agriculture and Consumer Services due to the lack of resolution.

I sincerely hope Carrier takes these concerns seriously and makes things right for customers who place trust in their brand and invest in their premium product lines.

Dangerous Experience with Carrier 2024 AI Flexicool AC

The indoor unit of my Carrier 2024 AI Flexicool AC suddenly burst into flames inside my home in Chennai, Perungalathur, causing a fire and property damage worth ₹5, 00, 000. The AC is less than a year old. This incident was extremely dangerous and could have caused serious injury or worse.

Customer support from both the Carrier AC team and their service support team has been appalling. Despite filing a complaint (CSR No: 447/2025) and a police report, there has been no proper response or resolution for over a month. The assigned service personnel were delayed, unhelpful, and shockingly rude and careless.

I have also sent multiple emails to Carrier, but there has been no reply or acknowledgment. This level of negligence is unacceptable.

This has been a deeply unsafe and traumatic experience. I strongly advise others not to waste their money on Carrier ACs. Safety and responsible customer service should never be compromised.

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Que fuerte cuando no les interesa los comentarios te los borran alegando que no pueden verificar los datos. Quien no pueda verificar datos que me llame que ya se los paso yo.... Pero claro esp seria admitir el problema en lugar de solucionarlo.

Extremely unreliable.

They billed me 229 pounds to push a few buttons on a boiler that was overheating.

2 weeks down the line they still have to send the invoice for the payment they got in advance and the certificate of the intervention.

This is not acceptable.
They are only good at cashing in, then they do not provide the service.

I purchased a Carrier 1.5 Ton AC, and it has been nothing but a disappointment. The cooling is weak, and it takes forever to cool even a small room. Within a few months, it started making strange noises, and the energy consumption is much higher than advertised. To make matters worse, customer service is terrible—long wait times, unhelpful responses, and no proper resolution to my complaints. For the price I paid, I expected much better performance and service. I would not recommend this AC to anyone.

Had a Carrier HVAC system under warranty that started on fire. Luckily I was at home to turn unit off. I contacted a HVAC contractor who attempted to get parts. Even with serial number and model number Carrier said maybe a could get a part in 4 months! Do i freeze or boil waiting for a maybe hen unit is under warranty!

I googled Carrier only to see two class action lawsuits suits against them. Carrier lost and settled, appears to be their customer service is achieved via courts.

What if fire started at night! Do you want to be burned to death, buy Carrier! Be ware of Carrier who uses off brands such as Bryant.

Ive been waiting weeks for three fridge units to be repaired, ive had numerous calls giving me an eta and keep getting cancelled. Ive left lorries off the road and had to hire lorries in to be able to do that at great cost!!
They dont inspire confidence like they say.
Avoid at all cost, i wouldnt recommend them.

Product service is very worst. Customer service is horribl. I have bought the product from carrier on May 5th today is 14 may till now the product is not installed and waiting for installation.