Cartrack Reviews 136

Cartrack delivers the worst service, except while sales.

The installation worked well, but you'll not be told why your car is not starting anymore. Their tracker is rubbish, in my two other cars the battery stays for months, but with the Cartrack device it lasts between one and max. two weeks.

I complained several times about it, but no feedback, today I canceled the service and all they asking for money for taking out their rubbish and a cancelation fee. If you need to install a tracker look for a proper company.

Update: 26.06.2025
Since the tracker is out, my car works 100% again, it starts even after longer standstill. The local auto electrician wrote a report for cartrack, regarding this issue and the cartrack agent also told me that they had a phone call. Unfortunately this company ignores every logic evidence. They insist that it have to be done by a cartrack technician, not taking into consideration that they never came back to me when I complained. Also to be honest, who really thinks that cartrack will admit that their things don’t work. Anyway, another loss of approx. R2650, but it’s not worth fighting for, but maybe I could save you some money.

Update: 31.07.2025
They answered with the same answer again, but they already "investigated" and decided to extend their bad service.

been trying2sort a new contract & tracking unit.Booked it on thursday for friday.Never showed up friday.Got moved2saturday(today) only2find out no one is available2assit.What kind of service are you running?Do you get people2sign contracts with no service?

Dear Mr. Victor ACcount STRA00062

As CEO of Cartrack, you should be aware that your organization is actively failing its customers.

I have repeatedly requested the transfer of a Tracker to a new vehicle following the sale of my previous one. Despite numerous attempts to resolve this, no action has been taken. Worse still, your staff do not issue reference numbers or provide any record of these requests, making follow-up impossible and service accountability nonexistent.

In the meantime, I am charged for a service you are failing to deliver. This is not just poor customer service — it is a breach of the most basic operational standards. Your inability to oversee a simple tracker transfer is wasting my time and undermining my contractual obligations with third parties such as Santam.

At this point, it appears you are either unaware of the incompetence under your leadership or indifferent to the systemic failures damaging your company’s reputation.

I expect immediate action to resolve this matter. Should there be no satisfactory response, I will have no hesitation in escalating this further, including formal complaints to regulatory bodies and legal counsel.

This is your opportunity to rectify the situation. I suggest you take it.

I Have live video footage service with car track. My business was recently a victim of an armed robbery. During the incident one of the vehicles was taken by the perpetrators have been requesting video footage for this vehicle for the last 2 weeks. Finally decided to call myself only to be told they don’t have the footage and the vehicle in question needs to be on to allow for footage to download!! Why not mention this upon 1st request? Instead you only told this vital information after throwing a fit on the phone

Open letter to CARTRACK:
To Whom It May Concern,
I am writing to formally express my dissatisfaction and frustration with your business practices, particularly with regards to the charges applied to a vehicle I do not own. Despite notifying your company over six months ago that I do not own the vehicle associated with registration XNZ661-GP (VIN: ADNK030000A000688), the charges have continued without resolution.
For clarification, my vehicle is BX23HG-GP, and I have been making prompt payments for services rendered to this vehicle each month. The only document I have pertaining to the service is the installation document, which I have attached for reference.
Additionally, the only agreement I entered into was a handwritten document signed by me in the presence of your sales representative for a month-to-month subscription. To date, I have never received a written copy of this document or any other document for that matter from your representative. The installation of the service was completed on 8th September 2023.
Your recent communications regarding claims of additional documents or agreements are unfounded, and I consider them to be both deceptive and fraudulent. I urge you to rectify this situation immediately.
Should you wish to cancel the service for my vehicle BX23HG-GP, I would appreciate your prompt confirmation, and I will proceed to find an alternative service provider that upholds better business ethics.
I expect this matter to be resolved promptly and look forward to your immediate attention.
Sincerely,
WW Hinz

The sales is great. The after service is terrible! I have had cameras not working for weeks with technicians not showing up for appointments and even able to view other customer vehicles tracking and cameras due to their back office doing incorrect linking (happened 2x).

Booking a maintenance/repair with technicians and having them stick to appointments is one of the most difficult things to do. I waited over 3 months, constantly being told technicians are sick or on leave.

Excellent service to us. Always checking in to see if we are ok.

Company changed my contract that I had initially signed up with (including car watch and roadside) and was using for over a year now suddenly says my contract doesn't come with road assistance and want me to pay for this new one despite my numerous attempts to contact them and the request for them to pull the contract call. Their client services team keep dropping the call and always say the managers are on lunch

Kiara was really friendly and helpful. She called me back as promised and resolved my query efficiently.

all is good, best service of all tracking companies I have ever delt with

We at All Phone Solutions have been very happy with the service we get from our account manager Rochelle and Rudi the technician who installs our units.. Keep up the great work guys.

When I jointed cartrack I was promise good protection I clearly stated that I need protection from taxi drivers because I am a bolt driver those people take our cars illegally today I needed "my trusty protector " by car track fail me they take too long to respond these is no easy platform that they set to report emergency funny enough I was told they can't help me because there car taxi drivers involved which are the people I needed protection from I clearly stated when I was joining they fool me to join because they want money not to provide quality protection I want to cancel my contact but they say it gonna cost me R2000 clearly this is a money making scam

I am happy with the assistance I got from Jaun-pere Duvenhage, just wish communication was better between him and technical department, they create delays, otherwise no complants we been with Cartrack for 10+ years

More involvement with client and sticking to promises and bookings

Polokwane branch is always helpful and do what is needed with new installations, of which many are in Gauteng. In December 2024, JP went through al lot of trouble to sort out an installation in the Western Cape

The consultants are very helpful and hands on! They addressed with respect and were patient until I sorted out what I needed to. The only thing I wish the company can improve is the flow of information, I received a call about 3 times requesting the same information; information from the customer must flow from request of installation until the installation is complete as we provide everything at inception!

Absolutely Terrible Service – Avoid at All Costs!

I am unbelievably disappointed with Cartrack. I activated the service immediately after purchasing my car at the end of January, only to find out my unit was not working when I downloaded the app. I contacted customer support, and they assured me that someone would reach out to arrange a repair—but that never happened.

Despite this, Cartrack continued to debit my account, charging me for a service I cannot even use. What would have happened if my car was stolen? I would have had no way to track it, which completely defeats the purpose of this service.

To make matters worse, when I finally called to cancel my subscription, I was put on hold for 15 minutes—only to have the call dropped! This is beyond unprofessional and shows a complete disregard for customers.

I demanded a full refund and will not accept any penalties for canceling, as Cartrack has completely failed to deliver on their promise. If you’re considering this service, stay far away!

Cartrack is the worst company to deal with. Absolutely pathetic service. We have a company fleet account and we sold 1 of our vehicle so contacted Cartrack to de-register the device as the new owner did not want to take over. This was in August 2024 and it took them 4 months to get the paper work correct. Finally in November they scheduled a fitment to be done in December when we were closed. Informed them about it. When we re-opened phoned again and was told that no fitment is scheduled and I have been trying since then and still nothing. Every time you phone the call centre they say that they will escalate it. I have exhausted all means of getting an answer from Cartrack, even emailed the CEO, but still no response. Was double debited me in December for the installation and have been debited from then for a device that is not fitted. Every department has incompetent people working there because I emailed the accounts department with the new vehicle registration details so it could be updated, it still has not been changed. Very dis-satisfied with the service,