The Carwash Company  Reviews 699

Pre-paid online for a car wash, turned up and manager refused to wash the car. Wanted almost double the amount instead. I refused and he said I would need to speak to Head Office for a refund. Emails subsequently sent with no reply. Phoned up and person said refund had been processed. Weeks later and still no sign of refund.

A friendly, good quality, service for a great price!
Was able to go work in café whilst the made my car look spotless.
They also helped me try to figure the new car parking payment system which was really helpful so they went above and beyond. :)

Booking made on line for a car detail wash at Stratford. When I arrived and showed booking reference, staff was not sure what package I booked, and started asking me if I wanted if I wanted additional services, which obviously was already included in the price.

Car washed and cleaned ok when I arrived. It was underground, so could not see properly. Upon taking car out in the light, you could see patches that had been missed. The alloys that were cleaned, but again patches of dirt all on all 4 wheels. For the package I paid for, I would have expected better cleaning experience. Next time, I'd rather go for the basic service, at least I know then I get what I bargained for.

I was given a special offer on the wash with wax at Derbion Car Wash Company. The staff were very friendly and efficient (they were even unfazed by horrible pigeon poo on the roof and door!!) and the car really looked great after the wash and wax.

This is my second time using Raul at the car wash company and he did the most outstanding job. The car always looks brand new and he always gives the nicest and most accommodating customer service! My new go to car wash.

Amazing experience in Bath - my car was cleaned immaculately and they were brilliant! Highly recommended!!

I used the car wash service at The Oracle car park in Reading on 28th March. I paid for the service and entrusted my vehicle, and the personal items inside it, to the team while it was in their care.

When I returned to the car, my recently purchased sunglasses, which had been in the vehicle when I arrived, were missing.

I contacted the company immediately I realised they were missing (following the drive home on the same day) and followed up again since to give them a further opportunity to respond before posting this review. Unfortunately, I have still not received any acknowledgement or reply.

Regardless of how the situation occurred, the complete lack of communication has been extremely disappointing. When you pay for a service and hand over your vehicle, you expect a basic level of accountability and customer care. I’m sharing this so others are aware of my experience and the difficulty in getting any form of response from the business afterwards.

Terrible experience - car still dirty on the outside. They said they tried to clean but in reality we showed them with our bare hands it was even possible to scrape the dirt off ourselves. Still had to pay full price and staff were very rude and dismissive - including a guy called Ivan. Wouldn’t go again and if we could attach the photo we would.

Ardrian from Eastgate Inverness was superb. Really pleasant and we got two cars done on the same day - excellent job and let me check it before paying. Well worth booking.

Car was exactly as expected, Nini did a fab job, thank you

An expensive lesson learned at the Norwich branch in Chantry Place. £100 down. Came back after two hours and car hadn't been touched. Came back half an hour later and they're still working on it. Most I've ever paid for a car wash is £40 so to be fleeced £100 was a joke. To make to worse they said parking fee was included but when we got to the exit barriers a prompt asking us to pay came up. Queue forming and parking attendant very cross but on principle my husband ran over to them and asked them to sort it. The parking attendant then told us it happens all the time and that they have had enough of this company to the point they may have them removed from the site due to the issues. Lesson learned, hurts to be fleeced of so much money but will research better next time. Heed my warning and DO NOT USE THIS COMPANY

Mario has done an AMAZING job. Defo coming back!

Amazing service, worth the money🤩 will defo come again

Great service. Had 2 x vehicles valeted at Eastgate Shopping Centre in Inverness. Staff were incredible and both cars were spotless.

Sajmir in Reading was awesome, my very gritty cat is now sparkling inside and out!!

Paid for platinum car wash at stirling and very disappointed with results.. couldn't tell there was issue at pick coz car park lighting but when I got out my dirt still round the mirror (its a white car) and still on ledge above boot also windows are streaky as soon as sun hits.

Rob at Sunderland is absolutely class! His team are spot on too. Always friendly and helpful. My car always looks brand new inside and out. Just perfect!! Couldn’t recommend any better 🥰
I wouldn’t go or trust anywhere else!! Get to Sunderland guys!! Thank you xx

Sajmir at Reading Oracle centre was friendly, attentive and when I came back to the car park after just an hour had performed a miracle on my car.
After a week of house clearance dirt and grime, the whole car was shining and clean and almost unrecognisable.

Many thanks!

I payed for deluxe and my car basically is still dirty. There are dirt patches around mirrors, when I opened to boot its the same. The worst is that the sealer around all the windows is still dirty. I agreed to get this higher package from a person who didn't speak English well and I totally regret. He said come back at 12, the car was ready at 1pm. Seriously, for what did I payed £90?? Also when I sat down, my trousers got wet because he sprayed something on it.

George in the pink car park did a perfect job! My car looks absolutely stunning, basically back to brand new. Thank you so much, I will be back :)