Carwiz Croatia Reviews 

All reviews and stories about how this company is scamming people are correct. I became a victim of the same scam too just 4 days ago. I picked up the car at Courtyard Marriott across from Chopin International airport and returned it at the same location without any damage (I took pictures of all sides and the roof of the car before leaving for the airport for my early flight). In half an hour I received from Carwiz a damage report showing a dent on the door and at the same time got charged $170. The report had 3 close up images attached, probably of a similar model and color car. Interestingly out of 3 pictures one doesn't show the dent. The other 2 pictures show the dent like a small round dot (possibly a fake image). When I called the woman answered the phone and said that she indeed took the pictures and she refused to listen to my arguments just said that I can email my complaints and pictures to Carwiz customer service. I sent my complaints there with pictures but nobody ever replied. I filed a dispute of the charges through my credit card company. I also filed a complaint against this company and their business practices via Poland Office of Competition and Consumer Protection (UOKiK) electronically. I'm working on filing the same complaint via the European Commission. I highly emphasize Do Not rent a car from Carwiz even if they offer low rates. It will cost you more time and money later. It isn't worth it. Get your car from a reputable company.

Awful pushy agent scared us into paying extra for insurance we didn’t need, quitting need for police involvement for the most minor of bumps and scratches. Also lied stating petrol was hard to come by in Dubrovnik in order to push a deal to give the car back empty. Petrol is easy to find. Car wasn’t great either with poor air con. Avoid using them at all costs. Stick to the tried and trusted larger agents.

Expérience juste catastrophique je n'ai jamais vu un tel manque de professionnalisme, du vol à l'état pur à fuir !

Tenk deg at du planlegger en tur med din kone og tre barn i flere uker, og sørger for at alt er perfekt, inkludert leiebilen bestilt gjennom Norwegian.no og tilknyttet CarTrawler, kalt CarWiz. Ved ankomst og henting av bilen ser du en kunde snakke med en ansatt om forsikring. Kunden, også norsk, hadde bestilt direkte fra CarWiz og ble fortalt at han må kjøpe full forsikring fra dem til tross for at han allerede har en tredjepartsforsikring. Han gir til slutt opp og kjøper den.

Når det er din tur, til tross for at du har en Premium-pakke, møter du samme argument og ender opp med å betale 375 euro ekstra for å få bilen. De nevner at de kan kansellere leien hvis du ønsker det, men nå har familien din ventet utenfor i omtrent en time. Denne opplevelsen føles skyggefull, utmattende og som en forferdelig velkomst. CarWiz-personalet er uprofesjonelle; en er ikke i uniform og stiller konstant spørsmål til den andre, som er frekk og respektløs. Til slutt gir de deg en nøkkel og ber deg finne bilen selv. Denne typen service er grunnen til at bedrifter får dårlige vurderinger og mister kundetillit på plattformer som TrustPilot.

My credit card was declined on site. After 3 times was canceled by CarWiz, but there was no money back. Of course, I was then allowed to look for another rental car on site, which was of course more expensive than if I had booked it months in advance.
They said to me, 1000$ deposit. Now the comparison portal through which I booked told me that the deposit was probably 6000$ and therefore my credit card limit was not sufficient...
But it wasn't in my contract, nor was I told this on site.
Before that, there was a long conversation in which he tried to sell me insurance. I had to invest a lot of time in proving to him that I already had insurance. They also wanted to force the toll pass on me. He wanted to scare me by claiming that my destinations could only be reached via the pass. And it would be very expensive if I didn't have the pass but used it. When I had successfully fended this off too, it was time to pay. This was then rejected 3 times, without explanation.
Or was it rejected because I didn't want the insurance and the passport?
In any case, there was no problem with my card, because I then had to go to another rental car agency.... Of course everything worked there.

Jeg lejede en bil. Fik hvad jeg havde bestilt og betalte for. Fair service. Vær opmærksom på hvad du selv har af forsikring, så undgår du dobbelt forsikring

A Carwiz Zagreb atua de forma desonesta e pouco transparente. Quando da assinatura do contrato no Check In, não há menção alguma a taxas de entrega de veículo fora do horário. No entanto, se voce chegar 15 minutos antes, como foi meu caso, te obrigam a pagar uma taxa de 36 euros que não contava em nenhuma cláusula do contrato. E se você não paga, não encerram o contrato. São desonestos e os funcionários são rudes e atendem mal e com má vontade em ajudar. Tentei resolver o problema através da agência RentCars, mas a resposta é sempre a mesma. Evite esta empresa, pois poderá ter problemas de cobranças indevidas.

Vi havde booket en bil i 16 dage. I én førers navn. Denne førere var kommet til skade med sin fod, og kunne ikke kører bilen.

Det kostede 80 euro at få den over i en anden førers navn.
Det er ikke acceptabel.
Dette selvskab har ingen forståelse.

Carwiz ist das Allerletzte. Erst wurde von mir verlangt den Wagen vor der Rueckgabe waschen zu lassen, was ich von serioesen Autovermietungen noch nie gehoert habe. Und bei der Rueckgabe ist der Carwiz Vertreter dann um den Wagen herumgekrochen und hat sich dabei jeden Zentimeter der Plastikstoßstange angesehen, um Fehler zu finden, die er noch vom letzten Verleih in Erinnerung hatte. Klar, nach viel Suchen hat er dann auch einen Kratzer wiedergefunden, allerdings so klein, dass ich mit dem Video, was ich beim Ausleihen gemacht habe, auf dem Handy nicht zweifelsfrei nachweisen konnte, dass der Kratzer vorher schon da war. Also habe ich erst einmal bezahlen muessen: 300 Euro! Auf dem Computerbildschirm sehe ich jetzt ganz klar, dass der Kratzer vorher schon da war und versuche jetzt das Geld ueber meine Bank wiederzuholen (bei Kreditkarten soll das gehen). Nie wieder Carwiz!!!

Obwohl ich die Übergabe des Wagens am Flughafen gebucht habe, wurde ich mit meinen zwei Kleinkindern zur Geschäftsstelle gebracht, um die Verträge fertig zu machen. Insgesamt habe ich so über eine Stunde Zeit verloren. Während der Vertrag angefertigt wurde, wurde mir nahegelegt, eine Vollkaskoversicherung abzuschließen, was ich ablehnte. Daraufhin wurde mir nachdrücklich unterbreitet wie teuer ein Kratzer für mich werden würde und dies belegt durch Rechnungen, die der Angestellte direkt auch zur Untermalung zur Hand hatte und mir vor die Nase legte. Während eines meiner beiden Kleinkinder im Auto schlief und das andere von Mitarbeitern fleißig mit Schokolade gefüttert wurde, und ich einfach nur weg wollte von dort, gab ich der Bearbeitung des Angestellten nach und willigte ein. Im Nachhinein kam heraus, dass eine Vollkasko bereits existierte. Ich fühlte mich bedrängt und betrogen. Der Tank war auch nicht voll, wie im Vertrag festgelegt war. Ich werde dort kein Auto mehr buchen.

Carwiz est très professionnel, très bon rapport qualité-prix, à l’écoute des clients, je recommande à 100%

Terminal direkt am Flughafen angebunden. Auto befand sich auf dem großen Parkplatz gegenüber. Alles problemlos verlaufen. Schnelle Übernahme und Abgabe.