This isn't the first time I've left a review, but I truly feel that CASA Argentina deserves recognition every time - not just for their delicious, high - quality products, but also for their genuine a... Toon meer
Bedrijf heeft geantwoord
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I placed my order one morning and almost immediately received a message giving me a 1 hour time slot for delivery the following day. Following several updates on the progress of my order, the order wa... Toon meer
Ordered on Saturday, received on Tuesday. I was fortunate enough to meet Max and family when I was working as a Sommelier at Los Mochis London City. They are great people. Max really knows what he... Toon meer
Bedrijf heeft geantwoord
Good website, clear info esp fresh/frozen Food arrived promptly on a Saturday at no extra cost me thinks Most importantly, quality of food was great - Argentinian style sausages and morcilla... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Info over Casa Argentina Limited
Geschreven door het bedrijf
The UK’s Most Trusted Argentinian Food & Wine Specialist Since 2014
Casa Argentina is the UK’s leading importer, distributor and promoter of authentic food and wine from Argentina.
Since 2014, we’ve been committed to delivering premium quality, full traceability, and outstanding customer care. From Dulce de Leche, Empanadas Discs, and Chorizos Criollos to Yerba Mate and Malbec Wines, every product we supply represents the true taste of Argentina, trusted by households, chefs, and retailers across the UK.
Multiple award-winning company, including the National Best Customer Service Award 2025 and several Great Taste Awards, Casa Argentina stands for integrity, reliability and excellence in everything we do. Each order is prepared with care in our London warehouse, offering next-day delivery nationwide and a 100% money-back guarantee.
Our mission is simple: to become the first choice for people seeking high-quality Argentine products, recognised for the ethics of our business practices and the excellence of our service.
100% Money back Guarantee
We remove the risk from our customers by offering a 100% money back guarantee.
How does the 100% Money Back Guarantee work at Casa Argentina?
At Casa Argentina, we are committed to providing our customers with the best quality products. To ensure your satisfaction, we offer a 100% Money-Back Guarantee on our products and services, subject to the following terms and conditions:
1. Eligibility Period for the 100% Money-Back Guarantee
Customers can request a full refund within 7 days of the product's delivery. After this period, the 100% Money-Back Guarantee will no longer be available. This policy applies to all products, including our perishable goods such as chilled and frozen food items.
2. Condition of Returned Products
To be eligible for a refund, products must be returned in their original condition and packaging. Items that have been opened, used, or partially consumed will not qualify for a refund.
For chilled or frozen products, these items must be returned in a thermal box within 24 hoursof initiating the return request. The product must be stored at the correct temperature before dispatch to ensure its quality. Failure to meet this condition will void eligibility for a refund.
3. Proof of Purchase Requirement
To process a refund, customers must provide a valid proof of purchase, such as the original receipt or order confirmation email. This helps us validate the purchase and initiate the refund process smoothly.
4. Return Shipping Costs
Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure safe and timely return of the product. Casa Argentina is not liable for items lost in return transit.
5. Inspection and Refund Approval Process
Once we receive the returned item, our team will inspect it to ensure it meets our return criteria. If approved, we will process the refund within 7 working days. The refund will be credited to the original payment method used at the time of purchase.
6. Exclusions from the 100% Money-Back Guarantee
The 100% Money-Back Guarantee does not apply to:
Products damaged due to improper handling, storage, or use by the customer.
Products returned after the 7-dayeligibility period.
Items purchased during sales or promotions.
7. How to Request a Refund
To request a refund, customers must contact our Casa Argentina customer service team within the 7-day period. We will assist you through the return process and provide the necessary instructions.
8. Policy Changes
Casa Argentina reserves the right to modify or terminate the 100% Money-Back Guarantee at any time without prior notice. Any changes will not affect refund claims made before the date of modification or termination.
Contact Us
For any queries or to request a refund, contact our Casa Argentina customer support at info@casaargentina.com. We are always here to help ensure you have a great shopping experience with us.
Contactgegevens
Unit 3, 77 Sumner Road, CR0 3LN, London, Verenigd Koninkrijk
- 02085401222
- info@casaargentina.com
- casaargentina.com
4,9
Uitstekend
782 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Excellent communication and efficiency
I placed my order one morning and almost immediately received a message giving me a 1 hour time slot for delivery the following day. Following several updates on the progress of my order, the order was delivered to my home 20 minutes into the stated time slot. What more could I ask for?
17 april 2026
Review zonder uitnodiging
Was a great experience
Was a great experience, amazing stuff, great quality and fast delivery.
16 april 2026
Review zonder uitnodiging
Antwoord van Casa Argentina Limited
Hola Alexandre,
Thank you so much for your kind words! We’re delighted to hear you had a great experience and enjoyed the quality and fast delivery.
We really appreciate your support.
Un abrazo,
Casa Argentina Team
Good delivery and good products.
I always buy Argentinian products from Casa Argentina. the delivery is quick and accurate also they have a good source of yerba and cookies!
14 april 2026
Review zonder uitnodiging
Antwoord van Casa Argentina Limited
Hola Ariel,
Thank you so much for your continued support — it really means a lot to us. We’re delighted to hear you’re happy with the delivery and that you keep coming back for your favourite Argentine products.
It’s great to know you’re enjoying the selection of yerba and cookies too — always essentials!
Un abrazo,
Casa Argentina Team
Antwoord van Casa Argentina Limited
Hola Alice,
Thank you so much for your lovely feedback! We’re delighted to hear everything arrived on time, that you enjoyed the quality of the goods, and appreciated the thoughtful packaging 😊
We really appreciate your support.
Un abrazo,
Casa Argentina Team
Delivery as promised,good producta and packing
the order arrived as promised and as expected the products of good quality.
7 april 2026
Antwoord van Casa Argentina Limited
Hola Maria,
Thank you for your kind feedback! We’re delighted to hear your order arrived as promised and that you were happy with the quality of the products and the packaging.
We truly appreciate your support.
Warm regards,
Casa Argentina Team
This isn't the first time ...
This isn't the first time I've left a review, but I truly feel that CASA Argentina deserves recognition every time - not just for their delicious, high - quality products, but also for their genuine and trustworthy ethos. I enjoy the entire experience, from placing my order to finally enjoying the items when they arrive. One standout for me is the dulce de leche - rich, smooth, and incredible indulgent. If you haven't tried it yet, I'd strongly encourage you to give it a go - you're in for a real treat!
10 april 2026
Review zonder uitnodiging
Antwoord van Casa Argentina Limited
Hola,
Wow… thank you so much for taking the time to write this again. It genuinely means a lot to me, especially coming from someone who has supported us more than once.
What you said about the experience, from placing the order to enjoying the products, is exactly what we try to build at Casa Argentina. Not just good food, but something that feels reliable, enjoyable, and worth coming back to. So hearing that come through in your words is incredibly rewarding.
And I have to agree with you on the dulce de leche… it’s something very special, and I’m really glad you’re enjoying it the way it’s meant to be. That rich, smooth indulgence is hard to beat.
Thank you again for your continued support and for recognising what we’re trying to do. It truly doesn’t go unnoticed.
Un abrazo grande,
Max & Casa Argentina Team
Great place to buy Argentinian…
Great place to buy Argentinian products, specially meat cuts. Excellent customer service, packaging and delivery.
My favourite place to buy in the UK 🇬🇧 🇦🇷❤️
10 april 2026
Review zonder uitnodiging
Antwoord van Casa Argentina Limited
Hola Leandro,
Thank you so much for your amazing feedback! We’re delighted to hear you enjoy our Argentine products, especially the meat cuts, and that you’re happy with our customer service, packaging, and delivery.
It truly means a lot to us to be your favourite place to shop in the UK!
Un abrazo,
Casa Argentina Team
Amazing
Amazing! I'm originally from Argentina. I live in Cambridge, and Casa Argentina has all the Argentinian people need to feel at home. Thanks Max!
1 april 2026
Review zonder uitnodiging
Antwoord van Casa Argentina Limited
Hola!
Thank you so much for your beautiful message.
It honestly means a great deal to me to hear that Casa Argentina helps you feel a little closer to home in Cambridge. That is exactly why we started this, so hearing it from someone like you, originally from Argentina, really makes it special.
I’m very grateful for your support and for taking the time to write this. It truly keeps us motivated to keep improving and bringing the best of Argentina here.
Un abrazo grande,
Max & The Casa Argentina Team
Antwoord van Casa Argentina Limited
Hola Laura,
Thank you so much for your kind words! We’re delighted to hear you were happy with the quality and our customer service, and that everything went smoothly.
Warm regards,
Casa Argentina Team
Perfection on a plate
Good customer service, I bought a 3lb piece of Black label Sirloin, cut it in to 1.5 inch, 1lb steaks, cooked on the BBQ and finished in butter and rosemary and they were the best tasting steaks, I've had in years, perfection on a plate.
29 maart 2026
Review zonder uitnodiging
Antwoord van Casa Argentina Limited
Hola Andrew,
Thank you so much for your incredible feedback! We’re absolutely delighted to hear the Black Label Sirloin turned out so well on the BBQ and that you enjoyed it finished in butter and rosemary. “Perfection on a plate” is exactly what we love to hear.
We really appreciate your kind words about our customer service too, and your support means a lot to us.
Un abrazo,
Casa Argentina Team
Arrived next day as promised
Arrived next day as promised. Order complete, and well packaged. No complaints.
9 april 2026
Review zonder uitnodiging
Antwoord van Casa Argentina Limited
Hola Jane,
Thank you for your lovely feedback! We’re delighted to hear your order arrived next day as promised, complete and well packaged. No complaints is exactly what we aim for.
Un abrazo,
Casa Argentina Team
Antwoord van Casa Argentina Limited
Hola Ben,
Thank you for your kind words! We’re delighted to hear you were happy with the speedy delivery and the products.
Warm regards,
Casa Argentina Team
Excellent products
Excellent products, fast dispatch and delivery. The only downside is that the delivery company left the parcel on the floor out6the house but isn't directly their fault.
1 april 2026
Antwoord van Casa Argentina Limited
Hola Veronica,
Thank you so much for your kind words and for the 5 star review. We’re delighted to hear you were happy with the products and the fast dispatch and delivery.
We’re sorry to hear about how the parcel was left. While we do rely on a third party courier, we really appreciate you mentioning this and we will follow it up with them to help improve the service.
Thank you again for your understanding and support.
Un abrazo,
Casa Argentina Team
everything was as expected
everything was as expected, quality of meat, punctual delivery, I will definitely buy again
1 april 2026
Antwoord van Casa Argentina Limited
Hola Cristina,
Thank you for your kind words! We’re delighted to hear everything met your expectations, from the quality of the meat to the punctual delivery.
We really appreciate your support and look forward to your next order.
Warm regards,
Casa Argentina Team
Antwoord van Casa Argentina Limited
Hola Patricia,
Thank you for your feedback. We’re really pleased to hear you found the online ordering easy, the service efficient, and that your delivery arrived on time.
Un abrazo,
Casa Argentina Team
Perfect packaging and fast delivery
The empanadas and disks arrived frozen, perfect packing. We used the empanadas disk this weekend, they were delicious, highly recommended.
31 maart 2026
Antwoord van Casa Argentina Limited
Hola Gabriela,
Thank you so much for your kind feedback! We’re delighted to hear everything arrived perfectly packed and frozen, just as intended.
It’s fantastic to know you enjoyed the empanada discs and found them delicious — highly recommended means a lot to us!
Warm regards,
Casa Argentina Team
New purchase from Casa Argentina
I received my new purchase from Casa Argentina, very happy with all the products, everything on time and in perfect conditions.
2 april 2026
Antwoord van Casa Argentina Limited
Hola Gabriella,
We’re delighted to hear you’re very happy with your order and that everything arrived on time and in perfect condition. That’s exactly the experience we aim to deliver every time.
Thank you for your kind feedback — it truly means a lot to us.
Warm regards,
Casa Argentina Team
Excellent service and a great product
Excellent service and a great product. Very helpful arranging the delivery time, and the delivery was exactly as arranged! Excellent Alfajores, fresh, we enjoyed very much.
4 april 2026
Review zonder uitnodiging
Antwoord van Casa Argentina Limited
Hola Adam,
Thank you so much for your kind words! We’re delighted to hear the delivery was arranged exactly as needed and that you found the service helpful throughout.
It’s fantastic to know you enjoyed the alfajores — fresh and delicious just as they should be. We really appreciate you taking the time to share your experience.
Un abrazo,
Casa Argentina Team
Antwoord van Casa Argentina Limited
Hola Mira,
Thank you for your lovely feedback! We’re delighted to hear you enjoyed the cuts of meat — an absolute treat is exactly what we aim for.
Un abrazo,
Casa Argentina Team
Service was great 👍🏻
Service was great 👍🏻
Ordering was straightforward and delivered as requested.
Products were well packaged and secured.
30 maart 2026
Antwoord van Casa Argentina Limited
Hola James,
Thank you so much for your kind feedback! We’re delighted to hear that the ordering process was straightforward, the delivery arrived as requested, and that everything was well packaged and secure.
We really appreciate your support and hope to serve you again soon.
Un abrazo,
Casa Argentina Team
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