Casamatto Reviews 

Horrible.
I would strongly recommend avoiding this company. They sent me the WRONG item, and then expected me to pay over $50 to return their mistake. I contacted them repeatedly and gave them every opportunity to make it right. They refused.

To be clear: this was not buyer’s remorse, a sizing issue, or a change-of-mind return. They shipped merchandise I did not order and then tried to make me pay more than $50 to send it back.

Their customer service was so unreasonable that I ultimately had to dispute the charge with my credit card company, which refunded me.

Mistakes happen. What matters is how a company handles them. Expecting a customer to pay $50+ to correct the company’s own shipping error is unacceptable. I would never purchase from this company again.

They repeatedly increased their “offers”: “Dear,
We understand that you have declined our previous proposals, and we respect your position.
Before you proceed with an international return—which would require shipping the item back to our designated warehouse at your own expense, with an estimated return cost of €30–€50—we would like to extend one final resolution offer in good faith:
🔸 Final Offer
30% refund issued to your original payment method, and
70% store credit added to your account, with no expiration
No return required
This combined resolution is intended to provide compensation while avoiding the additional costs, delays, and inconvenience associated with an international return.”

Everything went great!

Very smooth purchase experience. Positive product reviews made the decision easy.

Very clear website and high quality product.

Quality Item Exactly What We Were Looking For And Excellent Price!

My elderly parents ordered a £109.99 floor-standing magnifying lamp to help my father read. Casa Matto instead sent an ordinary desk lamp with no magnifier.
They have repeatedly acknowledged in writing that the wrong item was supplied, then later claimed it was the correct item, then offered a replacement, then failed to provide tracking. They have also repeatedly pushed partial refunds/store credit instead of resolving the problem, and even issued an unsolicited £33 partial refund after we had explicitly rejected that option.
They also wanted us to pay to return the incorrect item to China, despite their own published policy stating that incorrect products can be returned at no cost to the customer.
After weeks of correspondence, we still have neither the product ordered nor a full refund.
Based on our experience, I would strongly advise extreme caution before buying from this company.

Easy website to use and found the item very quickly.

I placed my order on 24 August and have had to chase Casa Matto constantly ever since.

The original parcel was never delivered to me. Tracking shows that it was returned to the original depot on 10 September. I contacted Casa Matto again on 15 September and explicitly confirmed on 16 September that I wanted a refund. Had I not checked, I would have been sat here wondering and waiting.

Instead of refunding me, they created and dispatched another order that I had never requested or authorised. They then claimed that the replacement could not be cancelled because it had already been shipped, as though their decision to ignore my refund request and reorder the item was somehow my responsibility. And didn’t offer me an explanation as to what even happened to the order.

After weeks of appalling communication, someone signing their emails as “Sam | Customer Support” has now informed me that Casa Matto will deduct 25% from my refund under their returns policy. A 25% deduction for an order I never received, followed by a replacement I never asked for.

The replies from “Sam” have been generic, repetitive and entirely disconnected from the documented history of the order. Whether “Sam” is an individual employee or simply the name attached to a shared customer-service inbox, I cannot say. What I can say is that nobody appears willing to read the correspondence, accept responsibility or resolve the problem properly.

This is not merely poor customer service. Casa Matto created the problem, ignored my clear instructions and is now attempting to make me pay for its own errors. I will be pursuing the full amount through my bank.

Avoid this company unless you are prepared to spend weeks chasing your order and then fighting to recover your own money.

Just got new puppy need toys seemed like quality for heavy chewers.

Very straightforward. No issues.

Very easy to place an order. Would like to see more detailed specifications of this product.

Very easy to order! Let's see when I get it how it is!

First time I knew about you and found your website easy to order . Also to say it was exactly what I was looking for .

Very quick response to order , good keen price

Not being delivered yet but website experience great and product look of good quality

I found your product very good in quality and functions; it is exactly what I was looking for. Furthermore, it came with a $ 25-00 discount, which is very much appreciated. It was very easy to order it and the communication with your company, up to now, it has been excellent. Thank you.