Casinoprestige721 Reviews 

STOLE £800 from me!!!! Stay clear of this site!!!!!!!! The site name goes from casinoprestige721 to casinoprestige788 stay clear!!!!!!!

Worst site ever FRAUDS! Take your money wil never pay you out

catastrophique il me demande 5900 euros de chiffre d affaire pour reccupere mes gains

I deposited money and won around £15,000, but when I tried to withdraw, they kept asking for more and more documents.

They requested full photos of my bank card, which is not normal and very unsafe.

Now my withdrawal is still pending, and they stopped responding to me.

They are using a payment agent called Aurevia IT Group, which appears to be suspicious.

Please be careful and DO NOT send your card details to this casino.

I am now reporting this case to my bank and fraud authoritie

Do not play on this website they do not pay out any winnings they will get back to you 7 days after you have withdrawn your winnings making up bonus conditions even if you have not claimed any bonuses and then refuse to pay you anything. Casino prestige 721 is by far the worst gambling site I have ever used. They will take your money but never pay anything you win. 100% scam website

Do not use this site it’s all a scam and won’t pay out withdrawals after making you wait 2 weeks, stay clear

Bonus Sterne gesammelt und bonus nicht erhalten man soll erst weiter einzahlen. Echte abzocke. Lasst hier die Finger weg

Scam scam scam... do not use this website!!
I won £30,000 & after emailing them & chatting through live chat they come to the conclusion that there was a glitch in the game I was playing therefore they will not process my winnings.
Closed my account straight away.
Please avoid this site

Absolutely awful, won over a thousand plus, and wouldn't even refund or pay me out at all, after all my ID was sent.

Even to the point of asking for my deposit back and the live chat blocked me and the customer services are a waste of time. Complete scam and avoid like the plague.

Pursuing this legally and through the gambling channels, to at least get my deposit back, as no chance of collecting my winnings. Very bad and appears a total scam, throughout. Bad, doesn't even justify it... Absolutely awful. Won over a grand plusand having to beg for my £150 deposit back, to be blanked, dire website full of lies and scammers, should be shut down. Disgraceful!

I tried it withdraw £200 last night but I had to verify

"Je m'appelle J-C D---s. Je signale une pratique de rétention de fonds abusive de la part de ce casino. Ma demande de retrait de 500 € date du dimanche 15 février 2026.

Mon compte est entièrement vérifié (KYC validé), toutes les conditions ont été respectées. Malgré cela, le support (notamment l'agent nommé 'Matt') se contente de réponses automatiques me demandant de 'patienter' et m'assurant qu'un 'suivi est en cours'. Le délai de 48h est largement dépassé.

Il est inacceptable qu'un client, de surcroît avec un statut VIP, soit ignoré et baladé de la sorte. J'exige la validation immédiate de mon gain. Sans action sous 12h, je transmettrai l'intégralité de mes captures d'écran de chat aux autorités de régulation de Curaçao."

Bonsoir,
alors comment vous raconter mon expérience sur ce casino ? J'ai gagné plus de 10600 € mais impossible de retirer mes gains .... aprés avoir envoyé tous mes documents on me demande un selfie de vivacité mdr !!! ok sauf que je ne peux meme pas acceder au controle .
J'envoye mail sur mail tous les jours mais la réponse est toujours la meme faire le controle de vivacité ... je ne peux pas je n'y est pas accés ? c'est le chien qui se mord la queue ils ne veulent juste pas payer ce qu'il me doivent !
Je ne comprend pas comment peut on autant arnaquer les gens sans remords prendre l'argent et quand il a EXEPTIONNELEMENT gains ne rien donner ??? j'ai fais une déclaration a l'ANJ afin de faire fermer cette plaque tournante de l'arnaque au plus vite .
SVP ne mettez plus aucun euros dans ce site vous en sortirez comme moi très déçu

am leaving this review to formally document a serious failure in responsible gambling procedures, not simply a customer service complaint.

I clearly and explicitly disclosed to your support team that I was experiencing gambling-related problems and was seeking help and immediate account closure. Despite this disclosure, I was offered free spins, and I was also advised that further deposits would be required in order to receive additional free spins. This was entirely inappropriate, directly contradicted my request for help, and should never occur once a customer has admitted gambling harm.

When a customer raises responsible gambling concerns, operators are expected to immediately prioritise customer safety, not attempt to retain activity through promotions or incentives. Offering free spins in this context raises serious concerns about whether responsible gambling obligations are being followed in practice.

I formally requested a written explanation and acknowledgment from Peter and/or Joy and set a clear deadline for a response today. That deadline has passed. No explanation, apology, or acknowledgment has been provided, nor has there been any meaningful engagement with the concerns raised.

Additionally, I was advised that I was entitled to a refund, yet there has been no confirmation, update, or processing of this refund. This lack of communication leaves me with no confidence that the matter is being treated appropriately.

As a result of the failure to respond within the timeframe given, I have no option but to escalate this matter. I am now raising this with the UK Gambling Commission, the operator’s Alternative Dispute Resolution provider (IBAS), and other relevant bodies. I have retained full records and screenshots of all interactions.

While I acknowledge that my account has now been closed, this situation should never have occurred. How an operator responds when a customer openly discloses gambling issues is critical, and in this case it represents a serious and concerning failure that warrants scrutiny.

This review is being posted as a factual public record after reasonable opportunities were provided for the operator to address the matter responsibly.

Loved the site played for months withdrawel i got payed out 900 win .will use the site again.

you don't receive any money back when you withdraw can't get hold of them to ask why but they are happy to take your deposits but if you win you can't withdraw it another scam of a site stay well clear

I've been using this site for about 6 months. It has loads of bonus offers and the more you play the more bonuses become available. 35x wagering on most bonuses which is a bit steep but similar to most other sites. Negatives.. Minimum withdrawal is £100 and withdrawal process takes ages.. Withdrawal can be pending for a week or so but in my experience it does get paid eventually.

Gave me the run around for over a week and then claimed that I exceeded the spin limits, nowhere on their site there is any.

They then voided my winnings of 4k and gave me my £20 back but I cannot withdraw as it is not their £100 withdrawal (minimum).

AVOID THIS AWFUL site.

Get this site taken down

Fake casino constant text messages every day from these crooks no account with these scam artists just have to look at the name of the casino . prestige721 sounds dogey next week it will be 722