SlotsGem Gmbh ✅ das Nummer 🥇 Casino in Deutschland  Reviews 

Cool off.
requested.
never applied.

Visa cashout screen looked okay before the cashier after 5 minutes moved my payout from paid to review with no note. Mobile page stayed stuck while chat kept me waiting.

In my case, they hold a first payout for a manual check, fair enough, although mine was the fourth and it still went to review. Is the check on the account or on the amount? No one at their end would say either.

after login, I tried one slot, one deposit, one cashout; the cashout part fell apart and yes, I checked the history

a small thing that turned into a large one. the address i entered at signup was cut short at thirty characters by the form, and nothing anywhere says that happens. months later the address check ran against a council tax bill and came back a mismatch, because the version they hold is truncated and the one on the bill is not. two rejections and a chat conversation to work that out. the fix was an agent retyping it by hand, and the cashout waited through all of it.

The bit that annoyed me was Login loop on borrowed laptop: fullscreen closed on older Chrome browser and reset the stake before the next spin. KYC status showed another cashout line before I closed the tab

Cool-off screen; deposit limit had no timestamp on a tablet at the hotel and the cashier still worked. Cashier screen clashed with the profile page between two emails.

I sent the same issue through the contact form

Then the reply explained password resets instead of the payout

I would rather wait longer and get one accurate reply

I was only trying to sort a small account issue STILL pending

I spotted it after Live chat queue 24 because support from the casino profile pasted rules for a promo I did not use.
Support reply gave a vague status note before I closed the tab. 😤

Free spins on Sugar Rush got messy when cash balance and bonus funds were mixed together after 9 minutes on the slot screen. Cashier screen made the bonus issue more confusing when the cashout was involved.

i had to leave for work. I cancelled one cashout and the balance update arrived two hours late what a mess

No clear testing certificate was visible anywhere I checked since Friday.

noted the times since it was becoming a pattern. dropped at 20.14, at 20.41 and again at 21.06, all mid game, all on a wired connection. the website status screen stated everything was operating normally

I checked on weak Wi-Fi and cashback had no schedule on the reward tab... same mess again

Operator details felt hidden
I spent ten minutes checking the footer, terms and contact page before registering. There was no physical operator address anywhere, only a company name with no useful details. That was enough for me to leave before depositing
I didn’t like being asked to trust a platform that wouldn’t clearly identify who was behind it

one more casino headache: Fire Joker appeared on desktop, but mobile casino showed it as unavailable

Wagering was going along nicely until I sat at a live table for twenty minutes. Turns out that contributes nothing, and the bonus expired next morning with the counter still on 70 per cent.

The address check rejected my bank statement. After that, the error just said try again. a proper checklist would have saved the back-and-forth. My coffee went cold while I compared the pages.. I checked again later and the wording still had not changed.