The caviar, smoked salmon and truffles were all good Quality and very much enjoyed. When there was an issue with the shipping, I reached out and they insured that it reached me in time for my gatherin... Toon meer
Bedrijf heeft geantwoord
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Easy ordering experience and then a prompt phone call to verify shipping details! Order arrived in less than 24 hours, and to Saskatchewan. Another call to verify I received the shipment, right after... Toon meer
Bedrijf heeft geantwoord
Ordered for the first time through CaviarHub and the whole process was stellar! We ordered mid afternoon and our package arrived in less than 24 hours. The packaging itself was super and the product... Toon meer
Bedrijf heeft geantwoord
My order not only showed up with the ice pack completely melted but the caviars were HOT. Threw it out straight away, did not even attempt to try it. Wouldn't recommend this site at all. I think eithe... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Gourmet kruidenierswinkel
- Voedselproducent
- Voedselproductenleverancier
- Groothandel in vis en zeevruchten
Geschreven door het bedrijf
CaviarHub is Canada's premium online destination for sturgeon caviar, red caviar, fish roe, and truffle products. Discover our carefully curated selection of fine caviar and truffle products perfect for any occasion and for any budget. Whether you need Beluga or Ossetra black caviar for a sophisticated party or salmon roe to spruce up your next dish, CaviarHub has you covered. Get personalized white glove service and 1-Day shipping on all orders, guaranteed to arrive fresh and cold.
Contactgegevens
Montreal, Canada
- 1-888-898-4035
- support@caviarhub.ca
- caviarhub.ca
4,5
Uitstekend
175 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great customer service
Excellent customer service. Very quick to answer questions on line… even on a Sunday.
3 september 2024
Antwoord van CaviarHub - Caviar & Gourmet Food
Hi Catherine, thank you for your review and kind words. We hope you enjoy your order and look forward to serving you again soon!
need to update website on time.and I…
need to update website on time.and I order trout roe but what I receive is samen roe.
I will order again on november. I hope this mistake will be fix
2 september 2024
Antwoord van CaviarHub - Caviar & Gourmet Food
Hi Chris,
Thank you for your review and sorry to hear that one of the products in your order was incorrect. Please get in touch with our team so we can refund you for the items you received incorrectly.
We look forward to speaking with you!
Nothing has arrived and there’s been no…
Nothing has arrived and there’s been no confirmation of the revised order given the product that is sold out.
27 augustus 2024
Antwoord van CaviarHub - Caviar & Gourmet Food
Hi Kristy,
Thank you for your review. We were waiting to hear back from you to see if you wanted us to ship an alternative product or cancel the order.
We sent you an email and left you two voicemails but we unfortunately never heard back from you.
We have refunded your order in full in the meantime.
Feel free to get in touch with our team if you would like to place a new order :)
Very fast delivery
21 augustus 2024
Antwoord van CaviarHub - Caviar & Gourmet Food
Hi Olga,
Thank you for your review! We hope you enjoy your order and look forward to serving you again soon :)
Although the company was very helpful
Although the company was very helpful, my order was delayed, likely due to the flooding that has been causing chaos in the Montreal area. I certainly don't blame CaviarHub or Purulator for the inability to get the product to me in time.
Update: Caviar Hub wouldn't cancel my order, because of the 48 hour fine print on the website. On the phone with Caviar Hub when I was initially making inquiries, I had been really clear that there was only one day that would work for receiving the delivery, and Caviar Hub should have told me that they couldn't guarantee it and I wouldn't have bought it.
We managed to adjust things so that there was a slightly longer delivery window (part way into the next day), and the package coincidentally and fortunately arrived less than 5 minutes before the recipients had to leave. The caviar we got was delightful, but one of the items was missing from our order.
I feel like they meant well, but there is obviously a lack of attention to detail.
16 augustus 2024
Antwoord van CaviarHub - Caviar & Gourmet Food
Hi Jo,
Thank you for your review! Your order was successfully delivered on Friday morning, still within the advertised 24-48 hour promise :)
Please don't hesitate to contact our team should you need any other help. We look forward to serving you again soon!
Was first time and I'm going to buy, on worder to get free delivery.
The product is very good.
10 augustus 2024
Antwoord van CaviarHub - Caviar & Gourmet Food
Hi Eugen,
Thank you for your review. We are so happy to hear that you liked our salmon roe! We look forward to serving you again soon!
The product never showed up
8 juli 2024
Antwoord van CaviarHub - Caviar & Gourmet Food
Hi Robert,
Please accept our sincere apologies. UPS lost your package and could not provide us with a detailed update. A full refund was issued to you as soon as you informed us of the issue.
Please don't hesitate to contact us if there's anything else we can do for you.
Antwoord van CaviarHub - Caviar & Gourmet Food
Hi Christina,
Thank you for your review! We hope you enjoyed your order and look forward to serving you again soon!
Excellent
Customer Service was Fantastic! My order arrived the very next day in a cooler and ice pack. I will definitely order from Caviar Hub again.
25 juni 2024
Antwoord van CaviarHub - Caviar & Gourmet Food
Hi Robert,
Thank you for your review! We hope your special guest enjoys their caviar :) We look forward to serving you again soon!
Antwoord van CaviarHub - Caviar & Gourmet Food
Hi Lee,
Thank you for your review! We hope you enjoy your order and look forward to serving you again soon!
Good salmon roe
Good salmon roe, not quite as red or sweet as others I’ve had but still good. Thankful I could purchase it online.
23 maart 2024
Antwoord van CaviarHub - Caviar & Gourmet Food
Hi Cindy!
Thank you for your review. For something more red and sweet we recommend our Trout Roe, it's super delicious! We look forward to serving you again soon!
On time delivery but lukewarm product
30 mei 2024
Antwoord van CaviarHub - Caviar & Gourmet Food
Hi Martin, thank you for your review. We are sorry to hear this and extremely surprised that your order arrived lukewarm given that it was delivered in under 24 hours.
One of our team members will contact you for more information to see if there was an issue with the packaging to ensure this doesn't happen again in the future.
We really appreciate your feedback!
Antwoord van CaviarHub - Caviar & Gourmet Food
Hi Lamont,
Thank you so much for your kind words! We look forward to serving you again soon!
Best service
21 maart 2024
Antwoord van CaviarHub - Caviar & Gourmet Food
Hi Kelly,
Thank you for your review! We look forward to serving you again soon!
Service was fantastic
Service was fantastic. Had a call as my shipment was running late and they were monitoring it! Unfortunately it was late and spoiled. No fault of theirs but rather the shipping company. They are sending a replacement!
1 april 2024
Antwoord van CaviarHub - Caviar & Gourmet Food
Hi Kim!
Thank you for your review. Your patience and understanding are greatly appreciated! Your new order is shipping out today.
We look forward to serving you again soon!
Antwoord van CaviarHub - Caviar & Gourmet Food
Hi Lei,
Thank you for your review and feedback! We are happy to hear that you liked your order and look forward to serving you again soon!
PS: We sell our caviar in 28g and 50g jars so that you can enjoy it perfectly fresh as needed. Once a jar is opened it must be consumed within 48 hours so larger formats are not ideal for most customers. Thank you for your understanding!
Antwoord van CaviarHub - Caviar & Gourmet Food
Hi Iana,
Thank you for your review! We hope you are enjoying your order and look forward to serving you again soon!
Antwoord van CaviarHub - Caviar & Gourmet Food
Hi Richard,
Thank you for your review! We hope you are enjoying your order and look forward to serving you again soon!
Antwoord van CaviarHub - Caviar & Gourmet Food
Hi Leanne!
Thank you so much for your review. We are stoked to hear that your order arrived quickly!
We hope you enjoy your order and look forward to serving you again soon!
Valentines
There was no password. No fill in the form. No minimum order. Just how much do need
Cost. Then it was on its way
Brilliant. It's was for a thank dinner . Looked and tasted fabulous
30 januari 2024
Antwoord van CaviarHub - Caviar & Gourmet Food
Hi David,
Thank you for your review. We are stoked to hear that you loved your order. We look forward to serving you again soon!
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