Please be aware
Please be aware, if you are ordering from Cavinoo Uk it is EXTREMELY difficult to return an item. After 4 emails asking for a return address, I have finally been offered a return address along with the following terms:
Dear customer,
We are sorry to hear that you still want to return the product.
To proceed with the return, please review our return policy outlined below:
Return Conditions:
1.You are responsible for all shipping costs, including the initial delivery cost and the return shipping cost to Hong Kong.
2.A 15% handling fee will be deducted from your refund.
3.The return process takes approximately one month.
4.Return shipping costs are approximately £35. Please check with your local post office for exact rates.
5.You must provide tracking information.
6.The refund will be processed after we receive the item.
7.Please note: If the international package is held by customs and cannot be cleared, we will be unable to process any refund as we have not received the returned item.
Return Address:
2nd Floor, Building G, Zhenghan Warehouse, No. 8, Pulong West Road, Tangxia Town, Dongguan City, Guangdong Province, China
Postal code: 523730
Recipient: Huang Haodi (VY0112)
Phone number: +86 13312988847
Kindly Reminder:
1.Please put a note in the package with the order number XXXXXX so that we can issue a refund to you once receiving the returned package.
2.Please pack it properly to avoid damage during the transit, otherwise, we are not allowed to give you a full refund.
Please, please, please read the refund policy when purchasing an item, as it’s basically impossible to return an item if you simply change your mind. The item was £129.00. As above I have to pay out £35.00 in postage and then I am deducted a 15% handling fee, just because I changed my mind! BE CAREFUL. I definitely would not recommend this company for a UK shopper