Fantastic service throughout. Cant complain. Very competitive pricing too which surprised me! I paid for stem cell collection with cells plus, they extracted 22 out of about 70 which im told is not ba... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
We thought this was a leading company for stem cell storage but expect a price hike after you’ve agreed your cost structure. Page 13 of your agreement says so!! My son is 9 months old, so they didn’t... Toon meer
Bedrijf heeft geantwoord
The service was easy to use, Verity our main point of contact carefully explained how everything worked, answered all our questions and helped us through the admin to get everything in place for the c... Toon meer
Bedrijf heeft geantwoord
We have been dealing with Cells4 life for the last 6 years. Their timeliness and customer service is simple impeccable. Very supportive and kindly spoken staff. Importantly, what they do is genuinely... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Cells4Life is a private stem cell bank based in the United Kingdom.
Contactgegevens
Albert Drive, RH15 9TN, Burgess Hill, Verenigd Koninkrijk
- cells4life.com
4,4
Uitstekend
132 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Thank you Tony
Was in contact and Tony and his team who cleared all our queries about stem cells storage and usage.
The best we do for our little one is to preserve stem cells.
10 juni 2026
Antwoord van Cells4Life
Thank you for your lovely review, Rayana. Tony and the rest of the team are always happy to help, and wish you and your little one all the best!
Absolutely terrible experience. Avoid them.
Absolutely terrible experience with Cells4Life. Our child's sample was contaminated with bacteria during the collection process, which was already incredibly stressful. When we reached out to better understand the situation, the support team completely ignored us for days. When they finally responded, they showed zero empathy, delivering nothing but robotic, template-style answers. To make matters worse, they are not following proper regulatory body instructions regarding mandatory sensitivity tests for contaminated samples and asking more money to do that. For a company handling irreplaceable biological material, this lack of care, competence, and basic customer service is unacceptable. Avoid them.
16 januari 2026
Review zonder uitnodiging
Antwoord van Cells4Life
Hi Maria
I'm sorry the result wasn't the news any family hopes for, and I understand why you're upset. I've looked into everything you raised myself.
Whilst uncommon, unfortunately contamination is a known risk of collection, as birth simply isn't a sterile environment. That is why we set this risk out to parents prior to booking, and why if a family would rather not keep a contaminated sample, we don't charge for processing and storing that tissue.
All of the technical questions you raised were answered in detail, and personally, by our chief scientific officer, written specifically for your situation.
On the testing, as a bank licensed and inspected by the Human Tissue Authority, we follow the UK standard in full. Antibiotic sensitivity testing on a stored unit isn't part of that standard – it's normally done much later, at the point of any clinical use, by the treating clinician. So it isn't something we would usually carry out at this stage, but we arranged it for you anyway, at our cost, as a gesture of goodwill.
Whilst I realise none of this changes what's happened to your sample, I'd be glad to talk it through – please do call me directly on 01444 873950.
With best wishes to you and your family
James
Great communication and everyone very…
Great communication and everyone very pleasant to deal with - everything about the process and cost was very clear, easy and efficient which was especially welcome as we arranged the collection very close to our due date.
19 juni 2026
Antwoord van Cells4Life
Hi Clare, thank you for the thoughtful review! It's great to hear how you found everything. All our best to you and your loved ones, and should you need anything else, please don't hesitate to get in touch. The Cells4Life team
Antwoord van Cells4Life
Thank you for the review, S! Our best to you and your little one, the Cells4Life team
Good services
19 mei 2026
Antwoord van Cells4Life
Hi Amineh, thank you so much for your review! All the best, the Cells4Life team
Well rounded company
Well rounded company, good team. Haven’t had to use the stem cell and hopefully it stays that way! Would highly recommend
31 maart 2026
Antwoord van Cells4Life
Hi Matthew, thank you very much for your lovely review! We wish you and your family all the best and should you ever need to use the stem cells, or need anything else at all, please don't hesitate to contact us. The Cells4Life team
Professionalism
23 maart 2026
Granddaughter
My granddaughter used this and we could all see the benefit she experienced compared to her other 2 pregnancies. Not only for herself but for her baby too. Highly recommended
17 september 2025
Review zonder uitnodiging
Antwoord van Cells4Life
Hi Rabie, thank you for your lovely review. Our very best to you and your family, the Cells4Life team
Professional team with great service
Professional team with great service. Highly recommended!
18 februari 2026
Antwoord van Cells4Life
Thank you so much for your review, Nadezhda. Best wishes to you and your little one, the Cells4Life team
Just a great idea for the future health insurance of your child.
The process is well explained and simple. We felt this is an amazing product to potentially have a head-start with any health concerns to take advantage of strides in medicine with the best chance for our children.
30 januari 2026
Antwoord van Cells4Life
Hi Errol, thank you so much for your thoughtful review - it's great to hear how you found everything. If there's ever anything else you need, please don't hesitate to ask. Our best to you and your little one, the Cells4Life team
My experience was great
My experience was great, I had an emergency C-section but all was done.
15 januari 2026
Antwoord van Cells4Life
Thank you for your kind review, Vivian! All our best to you and yours, the Cells4Life team
From the moment we arrived
From the moment we arrived, everything was wonderful. The staff we interacted with were exceptional—always helpful, courteous, and highly professional.
6 januari 2026
Review zonder uitnodiging
From the very beginning
From the very beginning, we had an outstanding experience. Everyone we interacted with was incredibly supportive, courteous, and professional.
31 december 2025
Review zonder uitnodiging
Antwoord van Cells4Life
Thank you for the review! All the best to you and your family, the Cells4Life team
Antwoord van Cells4Life
Thank you for the kind review! Wishing you and yours all the best, the Cells4Life team
Antwoord van Cells4Life
Hi Cyrus, thank for you the kind review and I hope all is well with you and yours.
All the best, Laura
Great way to protect your children's future health
We have been dealing with Cells4 life for the last 6 years. Their timeliness and customer service is simple impeccable. Very supportive and kindly spoken staff. Importantly, what they do is genuinely potentially life saving for our children. Its a worthy form of insurance and the best gift I could have set up for my children.
15 november 2024
Antwoord van Cells4Life
Hi Preeti, thank you for such a kind and detailed review. I'm glad to hear you are so happy with all aspects of your service.
Wishing you and your family all the best.
Laura
I am very satisfied with all the…service and phlebotomist
I am very satisfied with all the services I have received from this company up to this point, but I don't know how all the processes will continue later.. but so far I am very satisfied, correct and helpful at every moment. I give the maximum rating to the phlebostomist on the day of birth, a person who is willing to wait, calm, motivated and very communicative and tireless in her work..
21 oktober 2025
Antwoord van Cells4Life
Thank you for your kind review, Rigest - it's great to hear how you found everything.
Best wishes to you and your little one,
Laura
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