CentralDispatch Reviews 91

The don't protect shippers & they don't care if fraudulent transport companies and brokers use it as long as they get their monthly subscription - reported that 3 different companies sent trucks, trailers, and drivers not listed on their insurance policies in 1 day! Uninsured vehicles drivers hauling 18,000lb GVWR trailers without a CDL or DOT stickers - now I just call Highway Patrol instead of Central Dispatch to report this stuff. The Russian mob has taken over Central Dispatch.

THIS COMPANY ALLOWS SCAMMERS AND FAKE TRANSPORT COMPANIES ON THEIR PLATFORM TO PICK UP LOADS.
I LOST A 2023 TESLA MODEL 3 WORTH $15,000.
A FAKE COMPANY PICKED UP THIS CAR FROM THE AUCTION AND NEVER DELIVERED IT.
STAY AWAY FROM CENTRAL DISPATCH.
WORST COMPANY

Why so many people use this platform is beyond me….its one of the worst ones out there and they charge the most money. When you need their help to combat a bold face lie and fraud, they can’t help you.

My 2022 LX 600 stolen $86,000

On Jan 20, 2026, I dispatched a carrier from Central Dispatch with 5-star reviews and a load ID. They picked up my vehicle and never delivered it.

After reporting fraud, Central Dispatch required a police report and full documentation. Three days after submitting everything, I received a generic email saying they do not investigate, do not search for vehicles, cannot guarantee recovery, and that my case was closed.

Central Dispatch provides zero protection for shippers and takes no responsibility when fraud happens on their platform. Once there’s a problem, you’re completely on your own.

This company provides no real help or accountability whatsoever. After submitting all required information and following their process, I received nothing more than a generic email stating that they do not investigate, do not search, do not ensure recovery, and do not take responsibility for any outcome—yet they still consider the case “closed.”

In other words, they exist only to check a box and send automated responses, not to actually assist victims. There is no follow-up, no meaningful support, and no action taken beyond flagging a record and washing their hands of the situation.

If you are expecting guidance, advocacy, or any form of real assistance, do not waste your time. This company offers the illusion of help while providing zero value. Everything they do could have been handled directly through the police without involving them at all.

Extremely disappointing, frustrating, and misleading. I would not recommend this service to anyone.

The company is expensive, rating system is a joke. Technical support horrible, customer service not existent. Was purchased by cox automotive. Has gone completely too shit after that. Every change that has been made to this company has been a horrible mistake. All driven by greed.

Terrible customer service.

Periodically, all throughout 2025, emails would simply stop arriving. I spent a countless number of calls about this issue. They always said someone would contact me back (this happened at least four separate times) and no one ever did. I always reached out first.

I later wanted a refund because we pay for the highest tier and weren't receiving the emails for them, but they never approved it. Something is messed up with their system, yet the accounting person I talked to said when he checked, we didn't have any saved searched set up so it was our fault... I don't know what was happening on Central's side... but I notified him that we never changed any settings, that they still showed accurate on our side, and that if it was our fault, why did ALL emails stop (for example, no load accepted alerts, or when brokers would change information)? He then continued saying it was our fault, and that our email kept getting put on a spam list, or drop list. Mind you, he was also quite rude saying this -- insisting it was our fault when they made no logical sense. We should've got a refund for at least four months of this but they didn't even offer a month's worth.

Just lost a whole days work and a shipper cancelling a load because Central Dispatch flagged our company account as suspicious for booking high value cars while only being on Central for less than 90 days. Every load we got dispatched to pickup can also see that we are flagged for "fraudulent activity" some shippers have already called me asking about it. One shipper already cancelled on us because of this. After speaking to central they said this isnt your fault we will get you back online soon, so I lose out on my loads and shippers now think we are a fraudulent company because their system marked us as suspicious. Great job central for punishing us for something thats not even our fault lol Its been nearly all day now since the morning and I still cant log in. Over 7 hours I havent been able to log in. We didnt buy an enclosed trailer and 1 million in cargo to drive shitboxes across the country. We got it to book high value loads and make good money. Apparently doing too well in your first 90 days will get you flagged and account shutdown for absolutely no reason. Still waiting for them to reactivate. WE DELIVER EVERY CAR, I'd understand if someone called in and said we stole their car or something but we literally just did a good job booking cars and apparently central hates that. They want you booking shitboxes for your first 3 months, BEWARE new carriers.

10yrs with central dispatch. And they blocked the whole account for 50 trucks for 1 load delivery delay for a 3 days. Yes, delay is not good, we agreed for negative or free delivery even. but for the WHOLE company, required proofs of delivery to restore acc, we sent and they do not even respond. I can't even describe how bad this company is. Central dispatch - I wish you same what you did to many others

Garbage brokers taking advantage of carriers paying crumbs. Been on centraldispatch.com since 2016 .. its terrible anymore . I have 2 transport company's and they make me have both on 1 acc causing reviews for 1 company to be on both...they are 2 diffrent dot # 2 diffrent mc# and diffrent names essentially meaning they are 2 diffrent transport company's just happen to have same owner... so if someone leaves a bad review on my 1 company it reflexes on the other with has nothing to do with it they are 2 diffrent entities.....
Centraldispatch.com is jewish owned

Transported my wife's car from Augusta to Maryland and did a fantastic job. Kept me informed throughout the transport, which truly was fantastic. I would recommend for sure.

seraron mi perfil si previo aviso y llevo mas de 1 esperando que lo habran y dodo los dias dicen que estan revisando mi caso

ESTA COMPANIA CADA DIA ESTA PEOR , ENTRE QUE NO ESTAN PAGANDO LAS CARGAS , CIERRAN CUENTAS , SIN PREGUNTAR , SIN AVISO , NO TIENE UN LIMITE DE TARIFA FIJA PARA PODER TRABAJAR MEJOR Y MEJORAR EL MERCADO , SON UN ASCO DE COMPANIA

Horrible company !!! Since Cox took over , everything is DISASTROUS !

Terrible company. As a carrier, I have been a victim of someone using my account and doing loads posing as my company. I called them several times and was directed to their "Fraud" department. What a joke. I had to cancel my account with them several weeks ago because of this but am still getting calls from dealers that have been duped looking for their cars and emails regarding dispatches. Just spoke with a dealer that called stating that the "driver" was demanding cash when he dropped a vehicle off. He took pictures of the load agreement, the texts between him and someone, the license plates, the paper that was in the window of the truck. These people (carriers) were double brokering off my company name. Central Dispatch said nothing they could do since my account is now inactive. They didn't do anything when it was active.

I’m extremely disappointed and frustrated with how my recent experience was handled. I had a car dispatched through Central Dispatch to a carrier that, at the time, was an active subscriber on the platform. The vehicle was assigned to them on April 16, 2025, and was never delivered. All communication with the carrier went dark shortly after, and all contact numbers were disconnected.

After repeated follow-ups and no response, I filed a police report for a stolen vehicle (Case #250010716). When I finally heard back from Central Dispatch, I was told — only after the fact — that the carrier had been removed from the platform. That’s it. No acknowledgment of their role in allowing this carrier access, no investigation updates, and no accountability for the complete failure in vetting or monitoring subscriber activity.

It’s unacceptable that fraudsters can apparently create or access accounts, get load assignments, and vanish with high-value vehicles — all while using a platform that claims to be industry-trusted. If you value your inventory and peace of mind, think twice before relying on platforms that can’t guarantee even the basic security of their network.

15 year customer here. Cox Automotive took over and I'm now paying almost double than 3 years ago for almost half of the service. Invest a good half hour to speak with noone who can actually help with anything. They're making previously included services "new features" that cost extra to use . I'm almost out.

I have been a user for over 20 years, Cox bought them and I thought it would improve but it is horrible, now they are charging more for less. I don't think anyone would have an issue with paying if they even had a phone app. They belong in the same pile as fax machines! The process is so broken, I wish someone would buy them and fix it!

Currently on hold for over 30 minutes to talk to billing. They have switched to a new car counting system that pretends you are listing a different car if you change anything in the order. Went from paying $250 a month in February, to $389 a month for March and April, and then now they want $600 a month for me to list (what ends up being 150 cars) this month as I have 3 days left.

My 2025 LX 600 (brand new) bought for $114k has not been delivered till today (since 4/15/25 because the Dispatcher accepted my load as (Hookers Towing LLC with a valid insurance) after I assigned to them. The whole numbers are switched off. Central dispatch is saying it’s not their fault. They really have to worry about it because I have every detail of the transaction and if those people could appear so accurate (because I have been using central dispatch for years now) then they should worry about the platform because I will certainly not accept

They allow crooks, thieves and pedophiles on their platform.
My 16 year old daughter was learning how to book cars, a grown man ( Broker) was trying to lure my daughter out of the house.
I called Central dispatch to complain and they said “ We don’t get involved”. They don’t give a flying fk. Going to the cops.