Je revois à la hausse l’avis que j’ai précédemment émis. L’entreprise Certified iq vient de créditer mon compte le 30/09/2024 du montant qu’elle avait débité le 13/09/2024, La loi permet d’ann... Toon meer
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An update: l was able to finally contact the business and after sone pressure, which l do not feel l should of had to do l recieved a refund for the following 2 months, l paid for the first initia... Toon meer
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Initially thought it was free but was I willing to pay 50 cent .Now I’ve been made aware that after paying 50 cent people are getting monthly charges . I immediately went to Unsubscribe section where... Toon meer
Bedrijf heeft geantwoord
Good concept, not sure how credible it is. Listen, all the people crying over being charged £39.90 when they claim they didn't sign up for that. There's literally a tick box that says "confirm that I... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Our website offers various IQ tests designed by competent researchers. Each test is developed to assess specific cognitive skills such as verbal abilities, mathematical comprehension, visual capabilities, short-term memory, pattern recognition, analytical thinking, and spatial orientation. Our IQ tests are constantly updated and adjusted to maintain optimal accuracy and validity.
Contactgegevens
Verenigd Koninkrijk
- certified-iq.com
3,4
Gemiddeld
2K reviews
Heeft 61% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Antwoord van Certified Iq
Hello Rana,
Thank you for your comment. We strive to improve our service on a daily basis to ensure that your experience continues to be a positive one.
We remain at your disposal from Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your confidence.
Sincerely,
The certified-iq team
Misleading
I took and iq test which I believe to be 50p,i was in total shock when I looked on my bank account to find £39 pending. I feel this was very misleading as I only took the test thinking I only had to pay 50p. Really disappointed!!
At no point did I agree to pay 39.90. I have also sent various emails to them asking for proof of payment that I agreed to which you have not sent me. You took 50p out of my account which I agreed to, but at no point did I agree to 39.90. I would like a refund please. I haven't even downloaded the certificate,or given a reference number.
24 februari 2024
Review zonder uitnodiging
Antwoord van Certified Iq
Hello,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
Why have you taken 39.50 from my…
Why have you taken 39.50 from my account? I have never signed up with you? How dare you help yourself to my money. Absolute scam. Update, they are refusing a refund, despite no email stating I had entered in to any contract, or any link inviting me to create an account on their website. They have taken 3 payments from my card, which I have had to cancel to prevent them taking further monies. They are an absolute disgrace, and I am not sure this is legal. Don’t touch them with a barge pole
24 februari 2024
Review zonder uitnodiging
Antwoord van Certified Iq
Hello Lynne Chaplin,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
Rip Off At It's Worst
Took a test for 50p. Then two days later charged £39.99 which I hadn't authorised. Total scam. I phoned them and told them I hadn't authorised payments. They told me I had signed up for two years. This isn't true. They told me then it was in the small print. Do not trust this company. Now £39.99 down which I can ill afford.
23 februari 2024
Review zonder uitnodiging
Antwoord van Certified Iq
Hello,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
Scamming small print. Paid £39.90 and was not refunded!!
I paid 50p for my test result, unaware that I was actually being charged for a subscription and was charged £39.90. I called them as soon as I noticed on my credit card bill but was told I could not be refunded because my trial date had elapsed. Such a scam..
Also your reply to my review is basically saying “Thank you but we do not care because we have your money”.
21 februari 2024
Review zonder uitnodiging
Antwoord van Certified Iq
Hello Joyce Chang,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
Would give 0 stars if I could
Would give 0 stars if I could.
Paid what I believed as a one of payment of 50p for an IQ test along side my partner for us to both wake up this morning with £120 missing from our account for a subscription we DID NOT sign up to. Even charging my partner twice for one “subscription on one account” make it make sense.
Absolutely fuming, called and emailed to claim refund and been nothing but useless with a women who I can politely only describe as rude and then hung up on me as didn’t want to deal with me request!
AVOID AT ALL COSTS!
UPDATE- was finally refunded after several calls and emails back and forth.
21 februari 2024
Review zonder uitnodiging
Antwoord van Certified Iq
Hello Enya White,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
This is fraud
This is fraud. Do not use or your card will be have multiple charges. Once they get your money it will be almost impossible to recover it.
Please read other reviews.
13 februari 2024
Review zonder uitnodiging
Antwoord van Certified Iq
Hello Brani,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
Very dirty tactics these guys use
Very dirty tactics these guys use. They make it look like you are only paying 50p but they secretly sign you up to a monthly subscription which you are not aware of. It's written at the bottom in very small writing and not clear at all. Avoid this company, clearly a scam.
10 februari 2024
Review zonder uitnodiging
Antwoord van Certified Iq
Hello,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
It's good and pretty interesting
12 februari 2024
Review zonder uitnodiging
Antwoord van Certified Iq
Hello Aayesha Khan,
Thank you for your comment. We strive to improve our service on a daily basis to ensure that your experience continues to be a positive one.
We remain at your disposal from Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your confidence.
Sincerely,
The certified-iq team
Hidden fees later on
Hidden fees later on. They charge you £39.90 after 48 hours and will do so monthly.
28 januari 2024
Review zonder uitnodiging
Antwoord van Certified Iq
Hello Ruslan Rodz,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
What a scam
What a scam. "Pay 50p now to see your results" then they take 40 quid a month from there on. Absolute robbery. Companies like this should be banned.the email they send you goes straight in your spam folder because this company is spam. And then from there on they hold your card details and continue to take 40 pounds every month from there on.
11 februari 2024
Review zonder uitnodiging
Antwoord van Certified Iq
Hello JORDAN OWEN,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
Charged for a subscription not signed up to
I, like others have been charged £39.50 for a subscription I did not buy. I did 1 test which charged me £0.50 but after that they charged me £39.50 again.
I did not signup to this. I don't know how they can just charge me without setting up my account? I have emailed the contact to see if they will refund me. If I do I will update this review.
Update: refund received after a bit of begging, so thank you.
30 januari 2024
Review zonder uitnodiging
Antwoord van Certified Iq
Hello,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
Did the test got to credit card bit
Did the test got to credit card bit. Found these reviews, didnt pay 0.50 (+39.50!). Thanks for the warnings!
27 januari 2024
Review zonder uitnodiging
Antwoord van Certified Iq
Hello Steve,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
DON'T MAKE THE FCKNG TEST
After you filled out all the questions, you have to pay EUR 0.50. Few days after that, they will debit you EUR 39.40. It is a subscription trap to their "premium service". They will refuse to pay you back of course. I guess I can substract 20 from my IQ for typing in my fckng credit card.
23 januari 2024
Review zonder uitnodiging
Antwoord van Certified Iq
Hello Hanna,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
it is really helpful for kid
13 januari 2024
Review zonder uitnodiging
Antwoord van Certified Iq
Hello,
Thank you for your comment. We strive to improve our service on a daily basis to ensure that your experience continues to be a positive one.
We remain at your disposal from Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your confidence.
Sincerely,
The certified-iq team
Antwoord van Certified Iq
Hello Aiswarya John,
Thank you for your comment. We strive to improve our service on a daily basis to ensure that your experience continues to be a positive one.
We remain at your disposal from Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your confidence.
Sincerely,
The certified-iq team
EVERY TIME THE TRUTH IS TOLD ABOUT THIS…
EVERY TIME THE TRUTH IS TOLD ABOUT THIS SAD SCAMMING COMPANY THEY FILL THE REVIEWS WITH FAKE REVIEWS. AVOID AVOID AVOID! SOEAKING WITH TRUSTPILOT TO REMOVE THEIR COMPANY AND ALERT OTHERS THAT THIS COMPANY IS A COMPLETE SCAM!!!!
27 december 2023
Review zonder uitnodiging
Antwoord van Certified Iq
Hello King Fisher,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
Was good level test
17 december 2023
Review zonder uitnodiging
Antwoord van Certified Iq
Hello,
Thank you for your comment. We strive to improve our service on a daily basis to ensure that your experience continues to be a positive one.
We remain at your disposal from Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your confidence.
Sincerely,
The certified-iq team
ARNAQUE
J'ai ensuite contacté votre service client, qui m'a raccroché au nez quand je lui ai demandé de faire valoir mon droit de rétractation de 14 jours et demandé un remboursement, conformément à la loi et comme mentionné dans vos conditions générales de vente.
J'ai vous ai également envoyé cette même demande par mail, qui est restée sans réponse depuis plus de 4 jours.
Cette escroquerie ne restera pas impunie. J'irai jusqu'au bout pour faire valoir mes droits.
6 december 2023
Review zonder uitnodiging
Antwoord van Certified Iq
Bonjour Matthieu Gaulard,
Nous sommes désolés de ne pas avoir répondu à vos attentes. Nous vous remercions pour votre commentaire qui nous permettra d'améliorer notre service.
Nous restons à votre disposition du lundi au samedi de 8h à 20h par téléphone au 020 4587 5863 ou par email à contact@certified-iq.com. Vous obtiendrez toujours une réponse de notre part, alors n'hésitez pas.
Notre service clientèle reste à votre entière disposition.
Nous vous remercions de votre confiance.
Cordialement,
L'équipe de certified-iq
SCAM SCAM SCAM
SCAM SCAM SCAM. they just want to steal ur money and if you fall for it they won’t let you unsubscribe so they will continue stealing from you £40 a month
25 november 2023
Review zonder uitnodiging
Antwoord van Certified Iq
Hello Sarah Wilson,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
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