Certina Reviews 29

I bought a Certina about 12 years ago and I just had it serviced directly by them for the second time. They were brilliant! A serving webpage was used to keep me in touch with their initial findings and the cost and timing of the repair. And, boy, did they deliver! My watch looks brand new. I am very pleased with them. Again!

I bought my Certina Podium automatic in 2008 and had many good years before have it serviced by them in 2019. After the watch was returned I noticed that a part was loose in the back of the watch stopping the winding mechanism. The watch had hardly been worn after it was serviced but when it was returned to Certina they alleged to the shop staff that it "must have been damaged by force" and pointed to a small dent in the edge of the watch case as proof of this - despite the fact that this dent is about 12 years old and was on the watch when it was serviced in 2019. They removed the loose piece and returned the watch, not working, to the shop with no paperwork or explaination. My email to their customer services team has also been totally ignored. Rubbish service and dishonest.

Bought a Certina DS Action quartz in 2018. Watch is immaculately made, still keeps very accurate time, water resistance great, design & specs great. Only issue is that the battery warning mode (ticks every 3 seconds) comes on VERY early, months before it actually runs out. When that happened only about 6 months after I bought the watch, I contacted Certina. They sent me a box to send the watch to them in, repaired it quickly and sent it back in same condition for no charge. Great service!

A week ago I ordered directly from Certina UK/Swatch Group in Southampton a rubber strap for my Certina divers watch. They took my payment details and ordered the strap from Switzerland. One week later I wanted to order either some spare stainless steel links or failing that an entire new bracelet for another Certina divers watch I had just bought second hand. They replied saying that private members of the public could not deal with Certina/Swatch and I would have to go through a jeweller. I replied saying that a week earlier I had dealt with them direct. Fortunately I have an extremely good local jewellers (Beaverbrooks) and they immediately ordered a complete new strap from Certina/Swatch. Tissot supply individual bracelet links but Certina/Swatch can't be bothered and you have to buy a complete new bracelet. They are beautiful watches, just a big shame that their UK head office are not to the same high standard one would expect from a Swiss company..

Don't buy Certina period they have no customer service they don't care about you or your purchase.
Finally contact has been made it's only taken forever I will update on how things are going with process and costs of the repair that I believe to be a Certina manufacturing fault.

Hm. Mit kun 4 år gamle certina ur (almindeligt dameur) skal repareres for 1000 kr. Jeg har brugt det helt normalt og tager det af om natten og når jeg skal noget der involverer vand. Det har nok været i stykker i et års tid, for jeg har fået skiftet batteri to gange på et år da jeg troede det var fejlen....men det gik ofte forkert og kunne endda stoppe. Det er rigtigt ærgeligt.

Har haft et DS Podium i ca. 10 år. Lækkert og præcist ur, der har været meget pålideligt. Udover selvfølgelig at få skiftet batteri nogle gange. Jeg tabte uret for første gang nogensinde i sommerferien fra ca. 20 centimeters højde ned på et marmorbord. Glasset revnede (safirglas) og bagsiden faldt af. Uret gik stadig, men det er for sølle for et relativt dyrt ur, der reklamerer med DS for double security. Urets alder taget i betragtning - 10 år - skønnede jeg ikke at det kunne svare sig at reklamere. Købte et andet fabrikat i stedet,