Chapter84 Reviews 56

Bought elephant decanter with Jack Daniels motif shown full size arrived in cardboard box smashed no motif and must be 2 inches high Absolute con please don't buy

My Son is mad about Racing so I got him the Mustang decanter for Christmas. He was absolutely chuffed. It is clearly well made and not one of those cheap novelty things that falls apart. Would recommend without hesitation.

3rd time ordering from here now. Started with one for myself , then bought 2 as gifts. Never had a problem and the quality has been consistent every time. Good company.

If I could rate it a zero I would…

The product that arrived was nothing like what was advertised in size or decoration.

They offered a 15% refund or a full refund if we paid the postage to send it back, despite the fact they messed up and offer free delivery.

Steer well clear unless you wish to be taken for a ride.

Charlotte kept me informed and kept track of my parcel as I was worried it wouldn't arrive and it did arrive. Delighted

Awful. Received the ford mustang after 3 weeks. Totally underwhelmed, crack in the glass, half the size of sales image, cheap and nasty glass. Couldnt even put the stickers on straight.

1st one arrived with a Crack in the glass which was dissappointing. Contracted the team and they sent a replacement out straight away at no extra cost. the replacement was perfect and the Dragon decanter itself is beautiful. Took a star off the initial issues but the way they handled it was spot on

These Products are not as advertised. NO presentation box, polystyrene wrapped and plain box. The glass is cheap and tacky, very small can probably hold about 300ml, stickers misplaced not even worth £5 from a market stall!!!
DO NOT BUY THESE they are absolute rubbish

These Products are not as advertised. NO presentation box, polystyrene wrapped and plain box. The glass is cheap and tacky, very small can probably hold about 300ml, stickers misplaced not even worth £5 from a market stall!!!
DO NOT BUY THESE and god knows where these 10,000plus fantastic reviews are!!!! Scammers

Delivery took a Bit longer than expected but I WILL be honest the decanter itself is lovely. Bought it as a Gift and the person receiving it was really pleased. would order again, just maybe allow a bit extra time

Just received items purchased from Chapter84, my wife wanted to buy two items for my birthday, so we looked at the website products and prices, the items looked to good to be true, believe you me they are.

The items we purchased are the Harley Davidson motorcycle decanter and the Halloween decanter, the first is just passable but not to the detail as illustrated, the second isn’t, it doesn’t match the illustration except for a label which is black with white lettering, I received mine with a white label and black lettering.

We are bitterly disappointed, not just with the products but the fact that we feel scammed. Looking, at the reviews l wish we hadn’t made the purchase. To return these items it costs as much as buying them.

We will have to put this down to experience, I myself believe in Karma and like to think things balance out, I hope it does with this company.

Nothing like what the website shows
I just received my order it was a skull decanter
It was supposed to be covered in silver even the lid. But what arrived was just plain glass skull no decorative silver on it at all
The reason i went with this company as I thought it was from the uk as it says chapter 84 London
I would never have bought it it I knew this is what I was going to get and wished i looked at the reviews first
So please anyone who is interested in buying anything from this company Don’t

If I could give no star I would. This company is not a reputable company. Do not order from Chapter 84. My partners order took over 2 weeks to arrive yet they state they are in the UK. Item received was nothing like he ordered. This was a gift for his future son in law. It arrived one day before the wedding. No gift for the groom. Offered 15% refund, if you want to return it, it would be at your own cost. Scammed. Do not order from this company!!!!!

This is a SCAM site. Please do not use. The products delivered are disgusting. Nothing alike the photos displayed on site. Same for the packaging. DO NOT ORDER. I had to call the bank and charge back as they force you to pay shippment cost to China to return their ridiculouse scam products. They have a uk site and never disclose its deliveted from China.I have reported the site on the Fraud service online. Please continue to report untill the site is shut down.

Bought the Octopus decanter for a friends birthday. Issue 1 - it took 3 weeks to arrive. Told me it had despatched but courier didn't confirm they had it until a week later. Issue 2 - arrived broken, sent them images and advised i wanted a refund as didn't have time to wait for a replacement (already late). They replied to say they wouldn't issue a refund as their policy is to send a replacement. 1st their policies don't overwrite UK consumer law, 2nd their terms and conditions state they will refund or replace, and 3rd their 'policy' they sent me doesn't state they will 'only' issue a replacement. A bit of back and forth with them refusing to refund has meant i have gone through my bank to get the refund. What a waste of everyones time!

I would suggest keeping all emails and photos if you still decide to order but i'd stay well clear!

I wish I had read these reviews first,I ordered the skull decanter and what turned up was nothing like the pictures and the size of a small ornament,nothing like the size or design of the picture,I am hoping to get a refund but looking at other reviews im not sure i will succeed

Important
Please do not send back. You do not have to cover the cost of postage for mis-sold goods they should send you a returns label or a courier to collect, only if mis sold, misleading, not as expected etc. I am now in the process of doing a charge back with my card provider. Please keep all Emails and photo's as card provider will need those details. You must try for a refund 1st. Do not let these crooks win.
I also fell for the scam. Under £100 claim a charge back,over £100 is a section 75. Hope you all get your money

Absolutely Crap
Bought 2 fire engines Nothing like the photos on website
Just small pieces of glass and no boxes
These where for gifts would be embarrassed to give to anyone, wished I had checked the reviews before I purchased this Crap Scam

I Brought 3 decanters (mustang, Harley Davidson and lorry) they look nothing like the picture adverts on Chapter 84 website and are just blown glass with poorly attached stickers.
Would not buy anything else or recommend this company.
Total deceiving selling and I. Breach of trade descriptions.

I would have left no stars if I was allowed.

Picked up the John Deere decanter for my father in law. He's been farming for forty years and thought it was Brilliant. Quality feels a notch above what I had expected. Solid, Good weight, pours cleanly