Chapters Indigo Reviews 

AI assistant is moronic (big surprise). Told me I could redeem my points at the "payment and rewards" section but no such section appears to exist. Called the phone number but never got through to a person--just kept waiting and waiting.

Indigo should search their shelves for a book on the Pony Express and take away some important lessons on how to run a business.
○ laughable customer service
○ attempted to deliver Christmas night after the delivery window
○ rather than using the intercom, a man phoned me directly from his personal phone an hour later
○ my books were added back into the delivery pool but still haven't been slated for delivery
○ ordered on the 18th of December and here I am without my books on December 29th
○ "might be delivered within the next 3 days, if not call us back"
○ the chat program online serves only to decrease my time on earth due to stroke or heart attack
○ overall, maybe the worst delivery service ever.
●● start hiring human beings again

Terrible customer service. I won’t shop there again. After I bought a 25$ magazine (a review of the news - labelled edition 2024) and opened it to find out it was about the news of 2023, I returned it to the store to get my money back, but they refused.
This magazine shouldn’t even be on the shelfs!
I spent 100$ that day, but that is the last of my money they will see.

I'd give it it a zero if I could - this is single handedly one of the most frustrating experiences on a website I have ever had. I cannot actually make an order despite trying multiple different cards - it locks at the confirm purchase screen. If there are errors with anything, it is impossible to see, I went back to look at one page and there was a hidden message. The site is so poorly designed and there is zero customer support. With the Canada Post strike, and as someone living overseas, I need to buy my presents direct from a retailer and you've made it impossible for me to do so on your site - I'm going to have to go elsewhere.

Thanks for nothing. You have always been my go to store for books for my kids but no more. I preordered a Christmas present for my son in July and you just shipped it today via Canada post who is on strike so it will be many months more before I receive this parcel, which I will be returning!! Worst customer service ever!!!! Editing to add you tried telling me there was nothing you could do as Canada post already had my parcel as of Dec 2, and we know that isn’t true because they’re on strike and not taking parcels but then you further went on to tell me absolutely no one else delivers to where I live which is also untrue as I have been using 4 different couriers, so you also treat your customers like idiots.

Store 00280
Operator # 218ES
Date 10 O1 24
1230 pm

Bright, Personable and filled with knowledge of her job, this lady went the extra mile to make sure I got the gift I wanted, adding her
own opinion of what a girl 8 -10 might appreciate. I noticed the other customer she was helping was also asking questions and receiving good, helpful answers in a way that made her smile as well. This is what Customer Service should be. And I am delighted and hope to encounter this very professional, knowledgeable.young lady again, when I shop at Indigo at Bloor + Yonge. Kudos. The knowledge can be taught, but not so much the attitude. She is a treasure, I hope Indigo realizes this and rewards appropriately. ❤️

They used to match amazons prices, used to have an amazing website that included gifts. Now the website is absolute garbage, very basic, high prices, and they no longer match amazons prices. I Have a library and used to buy from Chapters Canada, but Amazon is WAY cheaper.

Beware that this book store blocks all the negative reviews, so you can not trust any books reviews on line, since they only care about their book sales, therefor their book reviews are false.
I tried to complain number of times, but they give me nonsense excuses.
Unfortunately, it is the only book store left in Montreal, so I still have to get my books, but I can not trust any reviews, and service became really bad.

So pissed right now. Ok I know partially my fault. Bought a robe back in November as an xmas present. $125 bought one of their indigo bags. Couldn't make it home for xmas. Left in my car in the bag. My fault. What I'm pissed about is the bag got wet and the black handles on the bags - color leaked all over the white robe. It is completely useless and cannot be given as a gift. Tell your bag manufacturer to use non transferable ink

Ordered a book online with my gift card to be delivered to the store. Received email notification that it was enroute to the store. Waited 2 weeks didn’t receive any notification so I went to the store to check why it was taking so long. When I got there they said the order was canceled. I was confused and wondering why they would cancel it when I had already paid ?? No notification by them that they canceled my order. No notification that the book was ready for pickup in the store! When I wrote to customer service online about my issue they responded right away telling me they canceled it because I only had 7 days to pick it up and I told them that I never received a pick-up notification (which my receipt said they would do once my book was delivered). I asked for a refund and they said they’d send me an e-gift card for the value I spent on the book. Didn’t receive it so I let them know and they said they’d resend but I still haven’t received it! They have the WORSE online ordering system ever! Didn’t inform me my book was ready for pick up AND didn’t inform me that they canceled it! I’m still waiting for my refund!!!

Disappointing that they don’t consider daycare employees as teachers we teach too and prepare the young for grade school.

I ordered a few items online, and apparently the items were out of stock, but the transaction went through. I was waiting for the items to get shipped, but they never arrived. I had to check for delivery updates. I finally wrote an email to Indigo to find out that my items were not available. They did not take the initiative to notify me of such issue. It was a huge disappointment! The availability of items should reflect their actual inventory.

gave my schizophrenic mobility (herniated) disk a ticket while we were trying to obtain change. We even asked her if parking is enforceable in the construction area. I.dont see signs or meters. While going to one meter in front of indigo it would not accept coins nor money we got from across street. You expect a disabled person to walk into traffic and come back that fast. You can see he is not able

Customer service is the worst. I ordered a pair of shoes and the wrong colour was delivered. Customer service told me to return in store and didn’t help me to re-order the correct colour. I ordered and was sent twice the incorrect colour. Third time calling them and they finally found a catalogue error with the item I was trying to order. Waste of time. Do not give them your money.

Quite literally, Indigo did not deliver. Similar to so many other reviews, my order is late and I have not yet received it, there are no shipping updates, and customer service says to wait a few more days etc, etc, etc...

I ordered a Christmas present that was supposed to arrive by December 20th. On December 21st, I sent an inquiry as it had not shipped yet. I was promised an update. On December 23rd I sent another inquiry as it still had not shipped and was promised another update. I continued to send inquiries and received NO updates until I finally cancelled the order 10 days later. Terrible Customer Service. Especially at Christmas time! I will never order through Indigo again. It is entirely unreliable and unprofessional.

To send a notice that indicated an order will not be fulfilled just 5 days before Christmas is simply unexcusable. This item was purchased 3 weeks prior! I'm a very stubborn shopper & will never support or recommend Indigo ever again.

Very poor service, Placed an order and never received. When I called customer service ( 3 weeks after order placed) they said it had not even been shipped yet!!!!! Was supposed to arrive in 2 weeks.
Did not even receive any email updates with status of my order. They were not at all helpful in resolving the issue!!! Expecting this purchase as a Gift for somebody. Will not shop here again!!!!

I ordered some gift cards which were supposedly shipped on the 8th of December but as of today, December 21st, they have not arrived. There is no tracking information so I can’t even figure out where they are. I need them by tomorrow or they are useless to me, and apparently I can’t return them. I usually buy my kids Amazon cards and thought I would throw some business Chapters’ way; I will never do it again. If you say you can deliver by a certain time, then deliver, otherwise you WILL lose my business.

Placed an order a while ago and the confirmation email said it was supposed to deliver on the 18th of December. On the 19th, I still hadn’t received it so I called the customer service line, and they told me it should be there the next day and to give them another call if it wasn’t. It still hadn’t arrived so I called again- this time, they told me it wouldn’t arrive until the 28th. It was supposed to be a Christmas gift, so obviously the 28th was not an acceptable delivery date. Tried to see if a manager could speed the shipping up, but they told me I couldn’t speak to a manager for 3-5 business days.