Chapters Indigo Reviews 

I ordered a book online and received an email today confirming the order has shipped and a link to visit and get the shipping status. I went to "ShipTrack" and was told that my tracking number (Which you provided) didn't exist. I then tried to enter my Indigo order number and ended back up at the unimpressive "Ship Track" website and was told again that my tracking number didn't exist. I found that it was impossible to actually reach someone at Indigo about my experience. With this type of order tracking sysystem.....I will attempt to shop at places other than Indigo in the future. Little to no respect for their customers and they make it impossible to actually reach them to resolve an issue.

DO NOT ORDER FROM INDIGO!!
They use sketchy shipping companies, who do not check ID for anyone who wants to steal peoples packages. I called the shipping company, they said it was mislabelled by indigo. I am a broke college student and indigo is disgusting for robbing so many people. My package was stolen by someone at one of the shipping points (which should not be possible) and I was told it was "out for delivery". When I called indigo customer service, they told me that 2/4 out of my items were now out of stock. I was hoping to get a reshipment, but they do not care about their online customers whatsoever. Cutomer service representative was also constantly mumbling and I could barely understand what he was saying and be refused to annunciate. Garbage customer service, garbage company. Order from literally anywhere else.

Hi this is prashant Patil I flew from Mumbai to male on 24th December that was my first time I sat in plain I heard from my friends in plain there have so many airhostess they have for taking care of travelers but that was all wrong i asked for water bottle they ignored me many times they not looking happy their faces are like shitt
And i don't want to fly again with indigo airlines

I’ve placed two separate orders online at separate times both to be delivered to UK. Both times I was sent an email 2-3 days after placing the order cancelling it saying items were “unavailable”. Both times I contacted customer service who said items were available and they have no idea why orders have been cancelled. Have completely given up on this company now - just amazed the business is still standing if this is how they “trade”. Shop elsewhere if possible is my advice re. Chapters Indigo.

The service I received from Indigo recently is absolutely ridiculous. I waited more than 5 months for a single book to arrive. Upon calling customer service asking if it would ever arrive, they assured me it was just backordered (for 5 months?) and that I would receive an email with a new shipping date. This never happened. They essentially robbed me and then lied about it. Unbelievable conduct.

Ordered 2 books Nov 17. Today Dec 19, over a moth 6 days before Christmas they advise not available.
Complete failure of service.
Unreliable.
Shame on indigo.

I wanted to order "Amazing Women in the Middle East” . They don’t sell it anymore for some realy bad reasons. I’m done with them.

Not putting 1 star because I have to wait until the 16 and see if they indeed send my gift e-card to my Secret Santa , and also notify me of it. But I wouldn't recommend this company.
I purchased an e-card back on 12/05/2021. I explicitly selected the electronic e-card option, as this is a work Secret Santa and I work in a completely different country than my peers. I received an email from them saying I would be notified of any changes in my order, including when it shipped, etc. Today I checked the email and just found out that for some reason the order was set to ship to my physical address (something they ask for some reason, even though I select the electronic option) and not to the email address of my Secret Santa.

So I contacted their chat customer support to see if I could cancel, or see if they could rectify given that I had selected a different option. Their service is kind of rude and dry and they don't seem to want to help anyhow. They just repeat things like 'we can't cancel an order that was shipped', 'the order has shipped' etc, letting you know nothing can be done. I had to insist and even send the rep a screenshot showing her that their UX is pretty confusing then, because they clearly offer the electronic gift card option, but somehow they end up doing what they want.

She ultimately looked further and assured me that I would receive an 'activation email' by the 16. I had to ask her what does that mean, if my Secret Santa will receive the card on her email or if I am receiving it as well. Her reply was"The person will receive the email" and when I told her I would save a copy of this chat, she simply replied 'ok' with no other reply back or attempt to be courteous of helpful. So I am waiting, and hopefully my friend will receive her card but I am not wanting to deal with this company anymore.

Online purchasing is terrible. Delivery dates are all over the place: one book takes 5 days, another takes 30, but if you use a different address (same community) this info changes. Shipping is sometimes free, even for orders under $35, but no explanation is given, and shipping amounts are different depending on the book. Even when a book is at the store, it can take up to two weeks before you can pick it up. I can't believe how poorly this system works considering this is 2021.

Indigo, if you don't have proper packaging for vinyl records then don't sell them online.
I bought a vinyl record along with couple of books online. When I received the package I immediately saw that packing was done with box that will not fit 12-13' record, and of course once the box was opened the sleeve of the record was bent badly. Your packaging just ruined and erased value of the record.
I could've attribute the packaging to lack of planning within Indigo shipping business but more to that is that even the employee who's done the packing was careless and put remaining items in box loosely.
As result, experience with Indigo is unpleasant and I'll avoid buying from them online.

I was really upset to heard that my advent calendar was broken and Indigo nor the delivery company notified me. After waiting a couple of days, I decided to check where my item was because Indigo sent me an email saying my item was out for delivery but never got here... Went I checked the status of my parcel it said that my item had been damaged and was being sent back to the sender.

I called Indigo because the didn't notify me and they promise they would send me another and they would scalated so I'd get my parcel much faster since it was already late.

2 days later I'm still waiting and I never got an email confirming the scalation, so I called again only to be told that indigo lied to me and never scalated my item, so I don't know when I'm going to get or if I will be getting it. The second agent I spoke with didn't offer me much options only than to wait because if I scalated now, it'd be too late and I'd only be getting it at the same time as if I didn't scalated. I'm quite upset to know that there's nothing to do and that at this point, because I've been lied to, I'm not even sure that I'll be getting my item and I'm going to have to call them again and this has just become a whole nightmare. I will not purchase online items from indigo no more.

I'm really dessapoinmet in knowing that Indigo lied to me and they are making this online purchase so difficult. This item is very important to me and I'd have expected that Indigo would treat their customers better.

The only reason there's an additional star is for their customer service team on the website. The agents I spoke with were helpful and prompt. My main issue is their choice of shipping service, FleetOptics Inc. Absolutely terrible. If there's something that's online only from Indigo, assume you're not getting it.

Con artist thief took my money and didnt ship my full order and then contacted me asking me for more money . Nasty scam artist piece of

6 days to attempt to checkout 2 small items. Pin on gift card not readable. Finally after calls, emails, the amount is applied to my account.
No credit applied after 4 attempts at the point of checkout. Chat bot suggests I check balance, review items for other shopping suggestions and increasingly irrelevant responses.
Live agent requests I go through the process yet again and this time provide screenshots. I do this and my reply could not be delivered to the only email she provided. A no reply email? An email that will not accept screenshots?
Call again and the agent couldn’t resolve the issue, I removed item she couldn’t find, 🙄 tried again and again only an error suggesting I call. Requested to speak to a manager and she had no way to facilitate that contact.
Unless your have endless time to kill do not use Indigo.

Made an order online and got confirmation on it right away, as well as a link to track shipping, saying that "Order has fully shipped". I checked the link four days later and it turns out the courier never received the item.

Contacted customer service (which takes really long to respond btw) and they offered to fully replace the items. Got an order confirmation right away, but never received the email containing details on shipping as they promised. Checking in with customer service again but if this fails I'm getting a full refund. Absolute waste of time. Don't bother online shopping with them.

Elenonora, Dwayne and Eithan were very professioal, helpful and gave me great customer service. I have a great shopping experience.

Ordered a vinyl from their website. First time it was delivered, package was just an empty open box. I called their customer service line and they sent me a replacement. My tracking number said it was delivered but there is no package to be seen. Ended up getting a refund. Literally buy your books/vinyls/whatever you buy from anywhere BUT here.

I wanted to write an update on my below review. After going through everything with customer service and being told my items were lost in transit and they would refund me my money...my order arrived the very next day. I contacted customer service to let them know I received my order and to stop the refund. (I was a bit bummed that I had already purchased a second lunchbox to replace the "lost" one. So I would be out money) Customer service completely understood and let me keep the refund due to the issues that arose. I have always liked Indigo and this was my first time using the online store. There are some kinks that they need to work on between their online store and their delivery service company. BUT that being said the customer service was great. Polite, quick to respond and friendly. I am satisfied with the outcome.

They stole money from my account. Two random charges for things I didn't buy or receive. This happened around the same time that I purchased things from them which I did receive. When I called them to question the charges they told me that I wasn't the first person that this happened to. They actually told me they were putting me on a list for people who experienced this. This was months ago. Still no reimbursement.