I’ve used this service for a while without any issues but yesterday and today was the worst I’ve experienced. Yesterday in central London - 1 location in Charing Cross the dispenser wasn’t working a... Toon meer
Bedrijf heeft geantwoord
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Speaking from past experiences, I was never a huge fan of on the go charging devices as I felt like it took forever to charge my phone especially whilst I was using it and this was a problem I always... Toon meer
This was a life-saver when I desperately needed to charge my phone! Charged it pretty quickly and I think good value. Also got my deposit back quickly. Wish they had these everywhere - pubs/restaurant... Toon meer
ESTAFADORES, hace dos meses hice una inversión de 1.300.000 según por qué esto daba ganancia, pero nunca ví mi plata nunca la puede sacar de la plataforma, nunca me dieron solución, juraba que el pr... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Need help? We’re here for you! For escalations, email us at: support@chargedup.green Please call or WhatsApp us on: +44 7462 013968
Contactgegevens
72 Blackfriars R, SE1 8HA, London, Verenigd Koninkrijk
- +447462013968
- Support@chargedup.green
- chargedup.green
3,0
Gemiddeld
137 reviews
Heeft 71% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Misleading pricing
Misleading pricing, overcharged
EDIT: Thanks for your corporate response: you get a 1-star review! DO NOT USE THIS COMPANY'S PRODUCTS
7 april 2025
Review zonder uitnodiging
Antwoord van ChargedUp
Hi Steve, we’re sorry to hear this. At ChargedUp, we aim for the best experience and would like to make things right. Please contact us at support@chargedup.green so we can assist you further.
AVOID
I got charged £6, then £19 taken from my account, it was displayed as £2 to charge my phone , in DROUGHYS in Queen st Glasgow ,absolute scam!!
30 maart 2025
Review zonder uitnodiging
Antwoord van ChargedUp
Hello Linda, this location is not part of the ChargedUp network; it is linked to Lyte, and you can reach out to them here: https://uk.trustpilot.com/review/lyte.city.
Wrongly charged!
Used and returned charging bank to Golden Fleece, York, but have been charged £29.90! I have photo evidence was returned too, but due to a faulty cable it may not have clicked right back in, would really appreciate a response & a refund please.
2 maart 2025
Review zonder uitnodiging
Antwoord van ChargedUp
Hello Stella, this location is not part of the ChargedUp network; it is linked to Lyte, and you can reach out to them here: https://uk.trustpilot.com/review/lyte.city.
Really good and simple to use
Really good and simple to use. Clear instructions and deposit already back after using over the weekend. Cheers ChargedUp
1 maart 2025
Review zonder uitnodiging
Antwoord van ChargedUp
Thanks for your great review! We’re glad you found ChargedUp easy to use and that the deposit was quickly returned. If you ever need a charge again, we’ve got you covered. Cheers! 🔋⚡
Easy to use even after a few drinks !!
Was so stressed the other day because my phone died while I was at the pub and I didn’t know how I was going to get home. Used charged up to charge my phone which was such a life saver!! Really easy to use even when you’ve had a few drinks
1 maart 2025
Review zonder uitnodiging
Antwoord van ChargedUp
Thanks for your review! 🍻⚡ We’re glad ChargedUp was there to save the day (and your phone) after a few drinks! Easy, convenient, and always ready when you need it. Stay charged! 🔋💚
Brilliant product
Brilliant product. Just what I needed after a night out in Brighton with no charge on my phone. Charged super quick. Very easy.
15 februari 2025
Review zonder uitnodiging
Antwoord van ChargedUp
Thanks for your review! ⚡️💚 We’re glad ChargedUp was there for you after your night out in Brighton! Fast, easy charging when you need it most—that's exactly what we’re all about. Stay Charged up! 🔋🎉
Great experiences using ChargedUp over…
Great experiences using ChargedUp over the years. Really easy user experience and has helped me out loads when needing to charge in pubs/bars.
1 februari 2025
Review zonder uitnodiging
Antwoord van ChargedUp
Thanks for your review! ⚡️🔋 We’re happy to hear ChargedUp has kept your group going and saved the night when you needed it most. Convenient, reliable, and always there when you need it. Stay ChargedUp! 💚
Do not use they are a scam
Do not use they are a scam ! £50 taken out my account ……. AND NOT RETURNED !!!
28 februari 2025
Review zonder uitnodiging
Antwoord van ChargedUp
Hi Toni, we’re sorry to hear this. At ChargedUp, we aim for the best experience and would like to make things right. Please contact us at support@chargedup.green so we can assist you further
Charged up is such a clever service! I'm obsessed!
The most convenient service! How do we only just have this now! I literally always forget my charger and these charging stations are virtually at every pub you go to (easily found on their app) which is perfect when you are out at the weekend. The pricing is also so reasonable for what you get. Highly recommended.
1 maart 2025
Review zonder uitnodiging
Antwoord van ChargedUp
Thanks for your amazing review! ⚡️💚 We love hearing how convenient ChargedUp is for you—no more worrying about forgotten chargers! With stations everywhere and easy app access, we’ve got you covered. Glad you’re enjoying the service! Stay ChargedUp always! 🔋🎉
Lifesaver!
Saved my phone from dying on a night out so I could get home! Couldn't recommend ChargedUp more, user friendly and affordable.
1 maart 2025
Review zonder uitnodiging
Antwoord van ChargedUp
Thanks for your review! ⚡️🔋 We’re so glad ChargedUp was there to save the night and help you get home safely! Easy, affordable, and always ready when you need it. Stay ChargedUp always! 💚
Perfect!!
Always a seamless experience and easy to find when I need them, so useful!!
22 februari 2025
Review zonder uitnodiging
Antwoord van ChargedUp
Thanks for your review! ⚡️💚 We’re glad you find ChargedUp seamless and easy to use whenever you need it. Convenience at your fingertips! Stay ChargedUp always! 🔋
No More Dead Battery Anxiety!
I used to panic whenever my phone’s battery hit 10%, but not anymore. With ChargedUp, I can always find a power bank nearby. The app makes it super easy to locate stations and rent a charger in seconds. Such a brilliant idea!
2 januari 2025
Review zonder uitnodiging
Antwoord van ChargedUp
Hey Lucy,
Thank you for your kind words! We’re delighted to hear you had a great experience with ChargedUp. Making charging easy and convenient is what we’re all about! If you ever need us, we’re here to help. Keep ChargedUp!
Perfect for Travelers
I travel a lot for work, and my phone is constantly running out of battery. ChargedUp has been a game-changer! I can pick up a power bank at one location, charge my phone on the go, and return it at another. It’s so convenient and reliable—definitely a must-have for frequent travelers.
29 december 2024
Review zonder uitnodiging
Antwoord van ChargedUp
Thanks for your review! ⚡ We’re thrilled to hear ChargedUp has been a game-changer for your travels. No more battery worries—just grab, charge, and go! Safe travels and stay powered! 💚🚀
Lifesaver on a Night Out! Perfect for Travelers Sustainable and Smart No More Dead Battery Anxiety! Great for Festivals & Events Super Convenient in Cafés & Pubs Affordable and Easy to Use Perfect for
I can’t count how many times ChargedUp has saved my phone from dying while I was out with friends. Super easy to use, affordable, and available at so many venues. No more searching for plug sockets or asking bartenders to charge my phone—just grab a power bank and keep moving! Love it!
17 februari 2025
Review zonder uitnodiging
Antwoord van ChargedUp
Thanks for the awesome review! 🚀 We’re so glad ChargedUp has been a lifesaver for you on nights out. No more dead battery stress—just grab, go, and stay powered! ⚡ Cheers for the support! 💚
Took my £25 and don’t even know if…
Took my £25 and don’t even know if they’re giving it back. It’s a scam and I’m going to make sure they’re removed from Westfield.
16 februari 2025
Review zonder uitnodiging
Antwoord van ChargedUp
Hi Jordene,
I hope you’re well. We’re really sorry to hear about the deposit not being returned. We’d like to investigate this further and get it sorted for you as soon as possible.
Could you please provide the following details via email (support@chargedup.green) to help us resolve this:
• Location of the rental
• Date and time of the rental
• Last four digits of the card used for the payment
Once we have this information, we’ll get back to you quickly to ensure everything is corrected.
Thank you for bringing this to our attention, and we appreciate your patience.
Best regards,
Mello
I have not had my deposit returned
I have not had my deposit returned
Reading the reviews this seems to be a common problem
I will not use again and would advise other customers to do the same
29 januari 2025
Review zonder uitnodiging
Antwoord van ChargedUp
Hi Tony,
I hope you’re well. We’re really sorry to hear about the deposit not being returned. We’d like to investigate this further and get it sorted for you as soon as possible.
Could you please provide the following details via email (support@chargedup.green) to help us resolve this:
• Location of the rental
• Date and time of the rental
• Last four digits of the card used for the payment
Once we have this information, we’ll get back to you quickly to ensure everything is corrected.
Thank you for bringing this to our attention, and we appreciate your patience.
Best regards,
Mello
Used to be so good, now it’s complete garbage.
scammers!! never got my deposit back and it’s been almost a month and not a single word. when they first came out they used to return the deposit almost immediately! seems like they’ve just become money hungry.
20 december 2024
Review zonder uitnodiging
Antwoord van ChargedUp
Hi Becc,
I hope you’re well. We’re really sorry to hear about the deposit not being returned. We’d like to investigate this further and get it sorted for you as soon as possible.
Could you please provide the following details via email (support@chargedup.green) to help us resolve this:
• Location of the rental
• Date and time of the rental
• Last four digits of the card used for the payment
Once we have this information, we’ll get back to you quickly to ensure everything is corrected.
Thank you for bringing this to our attention, and we appreciate your patience.
Best regards,
Mello
Price scam
I got a powerbank hired and it says its for £4 in Stratford but I got charged £20
if you want to scam do it better just say its £20 instead of £4
7 november 2024
Review zonder uitnodiging
Antwoord van ChargedUp
Hi Anna,
Thank you for your feedback. We’d like to clarify that all relevant information, including the £20 deposit, is clearly displayed on the screen when hiring a powerbank. This deposit is temporary and is fully refunded once the order is completed. We’re sorry for any confusion caused and are here to help if you have any further questions.
Best regards,
ChargedUp Team
Terrible scamming company
Terrible scamming company. Should be reported for fraud. I used the online webchat to complain as it has been over 5-7 days and have not received my refund. They closed the chat before resolving the issue. Sent me an automatic email to close my complaint as soon as I sent it. Can’t believe this. I would like my refund as this is illegal and I will be reporting to watch dogs.
1 november 2024
Review zonder uitnodiging
Antwoord van ChargedUp
Hi Mya,
I hope you’re well. We’re really sorry to hear about the overcharge issue you experienced with your rental. We’d like to investigate this further and get it sorted for you as soon as possible.
Could you please provide the following details via email (supportescalation@chargedup.green) to help us resolve this:
• Location of the rental
• Date and time of the rental
• Last four digits of the card used for the payment
Once we have this information, we’ll get back to you quickly to ensure everything is corrected.
Thank you for bringing this to our attention, and we appreciate your patience.
Best regards,
Mello
Subject
Subject: Request for Immediate Reimbursement of Unauthorized Charge
Dear ChargedUp Customer Service Team,
I am writing to address an issue regarding an unexpected charge related to your portable charger service.
On October 26, 2024, I rented a portable charger from ChargedUp at Manhatta Nightclub in Leeds. I returned the device the same night before traveling back to Doncaster, and I was charged £10 on that date, which I understand is the standard rental fee.
However, upon reviewing my bank account today, I noticed an additional charge of £20 from ChargedUp.
If you could please investigate this matter that would be very much appreciated.
Thanks,
Mckenzie
26 oktober 2024
Review zonder uitnodiging
Antwoord van ChargedUp
Hi Mckenzie,
I hope you’re well. We’re really sorry to hear about the overcharge issue you experienced with your rental. We’d like to investigate this further and get it sorted for you as soon as possible.
Could you please provide the following details via email (supportescalation@chargedup.green) to help us resolve this:
• Location of the rental
• Date and time of the rental
• Last four digits of the card used for the payment
Once we have this information, we’ll get back to you quickly to ensure everything is corrected.
Thank you for bringing this to our attention, and we appreciate your patience.
Best regards,
Mello
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