The items I'd ordered are beautiful, and exactly as expected. The only slight issue was that one was delivered from the UK (so arrived very quickly) and the other from Hong Kong - which took about a w... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I purchased a pair of Charles & Keith shoes from their store at Singapore Airport. Unfortunately, less than a year later, the soles have started coming away from both shoes, despite me wearing... Toon meer
Bedrijf heeft geantwoord
Chosen by our Granddaughter as a 18th Birthday gift Ordering was simple and easy to follow Updates on delivery helpful, and delivered locally We were delighted with the quality of the bag and s... Toon meer
Bedrijf heeft geantwoord
So elegant and beautifully designed! It fits surprisingly much inside, and I love how versatile it is. With just a little magnetic adjustment, the shape changes, making it bigger or smaller depending... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Discover the latest trends in women's shoes, handbags & accessories at Charles & Keith online.
Contactgegevens
Verenigd Koninkrijk
- charleskeith.co.uk
3,4
Gemiddeld
4K reviews
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Heeft 99% van zijn negatieve reviews beantwoord
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Antwoord van CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
My order has not been delivered after…
My order has not been delivered after two ,weeks there is no communication from them
23 juli 2026
Antwoord van CHARLES & KEITH
Dear Valued Customer,
Thank you for sharing your feedback. We're sorry to hear that you have not yet received your bag and understand how disappointing this must be. We'd like the opportunity to look into your order and assist you further. Please contact us at customers@charleskeith.com with your order number, and our Customer Service team will review your case and provide you with an update as soon as possible. We appreciate your patience and understanding.
Best Regards,
CHARLES & KEITH Customer Service Team
Antwoord van CHARLES & KEITH
Dear Valued Customer,
Thank you for sharing your feedback. We're sorry to hear that you have not yet received your bag and understand how disappointing this must be. We'd like the opportunity to look into your order and assist you further. Please contact us at customers@charleskeith.com with your order number, and our Customer Service team will review your case and provide you with an update as soon as possible. We appreciate your patience and understanding.
Best Regards,
CHARLES & KEITH Customer Service Team
The order has taken ages to arrive
The order has taken ages to arrive: even outside the initial estimated arrival
Timeframe.
23 juli 2026
Antwoord van CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to share your feedback. We're truly sorry to hear that your order took longer than the estimated delivery timeframe to arrive. We understand how disappointing this must have been and sincerely apologise for the delay and inconvenience caused.
Your feedback has been shared with the relevant team as we continue to review and improve our delivery experience. Thank you for bringing this to our attention.
Best Regards,
CHARLES & KEITH Customer Service Team
Amazing bag
Amazing bag
Looks great and fits everything including the laptop
Purchase arrived safely and was packed nicely. Delivery was fast
22 juli 2026
Antwoord van CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Still not received bag
22 juli 2026
Antwoord van CHARLES & KEITH
Dear Valued Customer,
Thank you for sharing your feedback. We're sorry to hear that you have not yet received your bag and understand how disappointing this must be. We'd like the opportunity to look into your order and assist you further. Please contact us at customers@charleskeith.com with your order number, and our Customer Service team will review your case and provide you with an update as soon as possible. We appreciate your patience and understanding.
Best Regards,
CHARLES & KEITH Customer Service Team
From placing my order to the delivery
From placing my order to the delivery, there were no issues. Delivery came ontime aswell.
Weldone
21 juli 2026
Antwoord van CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
The order was perfectly received
The order was perfectly received, love the sandle that I ordered for a wedding event. However delivery arrived after the event. Delivery timing was disappointing
22 juli 2026
Antwoord van CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
We're delighted to hear that you loved the sandals and hope they were exactly what you were looking for. However, we're truly sorry that your order did not arrive in time for your wedding event. We understand how disappointing this must have been and sincerely apologise for the delay. Your feedback regarding the delivery experience has been shared with the relevant team as we continue working to improve our service. We hope to have the opportunity to serve you better in the future.
Best Regards,
CHARLES & KEITH Customer Service Team
Very bad it’s even taking more than two…
Very bad it’s even taking more than two weeks for delivering .
21 juli 2026
Antwoord van CHARLES & KEITH
Dear Valued Customer,
Thank you for sharing your feedback. We're sorry to hear that your order has taken longer than expected to arrive and understand how disappointing this must be. If you have any questions regarding your order, please contact us at customers@charleskeith.com with your order number, and our Customer Service team will be happy to look into your case and assist you further. We appreciate your patience and understanding.
Best Regards,
CHARLES & KEITH Customer Service Team
Antwoord van CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Antwoord van CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Been out for delivery for a whole week…
Been out for delivery for a whole week still heard nothing back
19 juli 2026
Antwoord van CHARLES & KEITH
Dear Valued Customer,
Thank you for sharing your feedback. We're sorry to hear about the delay with your delivery and understand how frustrating this must be. Please rest assured that we are currently investigating your case with the relevant parties. If you have any additional questions or information to share, kindly reply to your existing email thread, and our Customer Service team will continue assisting you there. We appreciate your patience and understanding.
Best Regards,
CHARLES & KEITH Customer Service Team
Antwoord van CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to share your feedback. We're sorry to hear that your delivery experience did not meet your expectations. We'd appreciate the opportunity to understand what happened and assist you further. Please contact us at customers@charleskeith.com with your order number and any additional details, and our Customer Service team will be happy to look into the matter. We hope to have the opportunity to serve you better in the future.
Best Regards,
CHARLES & KEITH Customer Service Team
Great quality
20 juli 2026
Antwoord van CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Antwoord van CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
the delivery has taken so incredibly…
the delivery has taken so incredibly long when on the website it says delivery in 5-7 days
19 juli 2026
Antwoord van CHARLES & KEITH
Dear Valued Customer,
Thank you for sharing your feedback. We're sorry to hear that your order has taken longer than expected to arrive. We understand how disappointing this must be. We'd like the opportunity to look into your order and assist you further. Please contact us at customers@charleskeith.com with your order number, and our Customer Service team will review your case and get back to you as soon as possible. We appreciate your patience and look forward to assisting you.
Best Regards,
CHARLES & KEITH Customer Service Team
Good quality bag
19 juli 2026
Antwoord van CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Still waiting for refund after 4 weeks
Order Number. GB000530166
I returned my order on 1 July 2026 and still no refund, even though there is proof on the system that I have returned the item. I have chased customer services and again no response.
1 juli 2026
Review zonder uitnodiging
Antwoord van CHARLES & KEITH
Dear Valued Customer,
Thank you for sharing your feedback. We're sorry to hear about the delay in receiving your refund and understand how frustrating this must be. We'd like the opportunity to look into your case. Please contact us at customers@charleskeith.com with your order number, and our Customer Service team will review your case and provide you with an update as soon as possible. We appreciate your patience and look forward to assisting you.
Best Regards,
CHARLES & KEITH Customer Service Team
Poor quality
Do not buy, purchased a bag only used a hand full of times, bag is now 3 months old and the handles have started to peel.
Have been in touch with customer service with photos of the handles.
1 st I asked for an exchange they advised out of the company return policy.
I then advised my statutory rights along with advising the terms and conditions they state is not affected, I then asked for a refund, they advised this is wear and tear and will not be dealing with this further.
I advise stay away if a bag can only be used for a short period less than 3 months in my case.
30 juli 2026
Review zonder uitnodiging
Antwoord van CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations and understand your disappointment. Following a careful review of the photos and information provided, our Customer Service team has communicated the outcome of the assessment via email. We appreciate that this may not have been the outcome you were hoping for. If you have any further questions regarding your case, please reply to your existing email thread, and our team will be happy to assist you further.
Best Regards,
CHARLES & KEITH Customer Service Team
Love the bag
20 juni 2026
Antwoord van CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
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