The items I'd ordered are beautiful, and exactly as expected. The only slight issue was that one was delivered from the UK (so arrived very quickly) and the other from Hong Kong - which took about a w... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I purchased a pair of Charles & Keith shoes from their store at Singapore Airport. Unfortunately, less than a year later, the soles have started coming away from both shoes, despite me wearing... Toon meer
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Chosen by our Granddaughter as a 18th Birthday gift Ordering was simple and easy to follow Updates on delivery helpful, and delivered locally We were delighted with the quality of the bag and s... Toon meer
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So elegant and beautifully designed! It fits surprisingly much inside, and I love how versatile it is. With just a little magnetic adjustment, the shape changes, making it bigger or smaller depending... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Discover the latest trends in women's shoes, handbags & accessories at Charles & Keith online.
Contactgegevens
Verenigd Koninkrijk
- charleskeith.co.uk
3,4
Gemiddeld
4K reviews
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Antwoord van CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Antwoord van CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate you taking the time to share your feedback.
We are thrilled to hear your positive comments and are delighted that your recent shopping experience with us met your expectations. Your input is incredibly valuable to us as we strive to deliver excellent service consistently.
Thank you for your patronage, and we look forward to welcoming you back for future shopping endeavors. Don't forget to sign up for our newsletter on our official website to stay updated on our latest arrivals and promotions.
Should you need any further assistance, please feel free to reach out to us at customers@charleskeith.com.
Best Regards,
CHARLES & KEITH Customer Service Team
My item arrived intact and I was…
My item arrived intact and I was notified via email from leaving the warehouse to arriving at its final destination.
30 mei 2026
Antwoord van CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Poor delivery timing and lack of…
Poor delivery timing and lack of accurate information about delivery on site. I was shown that delivery time was 3-5 working days, it took way longer than that.
7 juni 2026
Antwoord van CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to share your feedback. We're sorry to hear that your order took longer than expected to arrive.
We understand how disappointing it can be when the actual delivery timeline does not align with the estimated timeframe provided. Your comments regarding both the delay and the delivery information shared on our website have been noted and shared with the relevant teams for review.
We appreciate your patience and thank you for bringing this to our attention.
Best Regards,
CHARLES & KEITH Customer Service Team
Antwoord van CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate you taking the time to share your feedback.
We are thrilled to hear your positive comments and are delighted that your recent shopping experience with us met your expectations. Your input is incredibly valuable to us as we strive to deliver excellent service consistently.
Thank you for your patronage, and we look forward to welcoming you back for future shopping endeavors. Don't forget to sign up for our newsletter on our official website to stay updated on our latest arrivals and promotions.
Should you need any further assistance, please feel free to reach out to us at customers@charleskeith.com.
Best Regards,
CHARLES & KEITH Customer Service Team
Great experience and I love the product.
7 juni 2026
Antwoord van CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Good Quality but poor management
I ordered only two items. Both were shoes.
The first pair were excellent quality and fit well.
The second pair was the wrong item though.
7 juni 2026
Antwoord van CHARLES & KEITH
Dear Valued Customer,
thank you for taking the time to share your feedback. We're pleased to hear that you were happy with the quality and fit of one of the pairs you ordered.
That said, we're sorry to learn that you received an incorrect item. We understand how disappointing this can be and apologise for the inconvenience caused.
If you still require assistance regarding this order, please reach out to our Customer Service team at customers@charleskeith.com with your order number and the email address used to place the order. Our team will be happy to assist further.
Best Regards,
CHARLES & KEITH Customer Service Team
It's been 2 weeks since I made the…
It's been 2 weeks since I made the purchase and my item hasn't been delivered
6 juni 2026
Antwoord van CHARLES & KEITH
Dear Valued Customer,
We're sorry to hear that your order has not arrived as expected.
Please reach out to our Customer Service team at customers@charleskeith.com with your order number and the email address used to place the order. Our team will be happy to investigate the status of your shipment and assist you further.
Best Regards,
CHARLES & KEITH Customer Service Team
would not order from again unfortunately
packaging is very unattractive, expensive bag shipped in a plastic bag and brown battered box - definitely not giftable
dont trust delivery date also as i was told 2-3 days from shipping, i didnt get any contact along the way and received a week later than expected
6 juni 2026
Antwoord van CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
We understand your disappointment regarding the packaging and the delay in receiving your order. We also recognise the importance of providing accurate delivery expectations and timely shipment updates throughout the delivery journey.
Your comments have been shared with the relevant teams for review as we continue to improve our customer experience. Should you require any further assistance regarding your order, please reach out to our Customer Service team at customers@charleskeith.com with your order number and the email address used to place the order.
Best Regards,
CHARLES & KEITH Customer Service Team
I placed an order and it arrived within…
I placed an order and it arrived within the stipulated time, well packaged and the bag is exactly as it is in the picture. I ordered the wrong size and the return process was seamless.
6 juni 2026
Antwoord van CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
My item was meant to be delivered over…
My item was meant to be delivered over a week ago, still not here
4 juni 2026
Antwoord van CHARLES & KEITH
Dear Valued Customer,
We're sorry to hear that your order has not arrived as expected.
Please reach out to our Customer Service team at customers@charleskeith.com with your order number and the email address used to place the order. Our team will be happy to investigate the status of your shipment and assist you further.
Best Regards,
CHARLES & KEITH Customer Service Team
Good service got order quickly
3 juni 2026
Antwoord van CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
I sent the shoes back straight away…
I sent the shoes back straight away after delivery for a return and a week later no acknowledgement of receipt has sent even less so my money back. I can see it has been received by you more than 72 hours ago which is what you say on your website that you'll take to acknowledge returns.
4 juni 2026
Antwoord van CHARLES & KEITH
Dear Valued Customer,
Thank you for your feedback. We understand your concern regarding the return processing timeline.
We can confirm that your refund has since been processed and we're sorry for the delay and any frustration caused during the returns process.
If you require any further assistance, please feel free to reach out to our Customer Service team at customers@charleskeith.com.
Best Regards,
CHARLES & KEITH Customer Service Team
Takes a very long time to deliver…
Takes a very long time to deliver inside the uk, so inconvenient.
4 juni 2026
Antwoord van CHARLES & KEITH
Dear Valued Customer,
We're sorry to hear that your order took longer than expected to arrive. We understand how frustrating delivery delays can be, especially when waiting for a purchase.
We appreciate you taking the time to share your feedback, and your comments have been shared with the relevant teams for review. Should you require any further assistance regarding your order, please feel free to reach out to our Customer Service team at customers@charleskeith.com.
Best Regards,
CHARLES & KEITH Customer Service Team
Antwoord van CHARLES & KEITH
Dear Valued Customer,
Thank you for your review and feedback.
We sincerely apologize for the delay and frustration caused by the fact that you have yet to receive your order and have not been provided with a reason for the delay. We understand how disappointing and worrying it is to wait for your items without updates, and we deeply regret any inconvenience this situation has caused.
We take delivery issues very seriously and want to ensure your package reaches you safely. To allow us to check the current tracking status and urgently investigate why your order has been delayed, please reach out to us with your order number.
Do reach out to us at customers@charleskeith.com for assistance if you require more help.
Have a wonderful day ahead!
Warmest regards,
CHARLES & KEITH TEAM
Antwoord van CHARLES & KEITH
Dear Valued Customer,
Thank you for your review and feedback!
We are absolutely thrilled to hear that you experienced fast delivery and that your item looked exactly the same as the picture! Ensuring a prompt delivery and providing products that match our visuals perfectly are what we strive for, and we are so glad we met your expectations.
Do reach out to us at customers@charleskeith.com for assistance if you require more help.
Have a wonderful day ahead!
Warmest regards,
CHARLES & KEITH TEAM
Quality was really good! Great value for money!
I’m so happy with the Noane bag I purchased. The quality was really good and the size was perfect for an everyday bag for work. Quick delivery too. Thank you.
2 juni 2026
Antwoord van CHARLES & KEITH
Dear Donna,
Thank you for your review and feedback!
We are absolutely thrilled to hear that you are so happy with your new bag! It is wonderful to know that you found the quality really good, the value great, and the size perfect for your everyday use at work. We are also glad that you experienced quick delivery with your order.
Your kind words mean a lot to our team and motivate us to keep delivering excellent products and service.
Do reach out to us at customers@charleskeith.com for assistance if you require more help.
Have a wonderful day ahead!
Warmest regards,
CHARLES & KEITH TEAM
expect to wait a while for your order to arrive
delivery took longer than expected. i needed these heels for my anniversary celebration and they didn't come on time, but they are everything i could ask for so that somewhat cancels out the long delivery time. if you are ordering for a special occassion, i'd order in advance!
12 juni 2026
Antwoord van CHARLES & KEITH
Dear Valued Customer,
Thank you for your review and feedback.
We sincerely apologize for the delay you experienced with your shipment, and we are deeply sorry that your heels did not arrive in time for your anniversary celebration. We understand how disappointing it is to miss having the perfect item for a special occasion, and we regret the frustration this caused.
At the same time, we are so pleased to hear that the heels are everything you could ask for, and we appreciate your kind words and your helpful advice to other shoppers regarding ordering in advance. We take your feedback regarding delivery timeframes very seriously as we continuously work to improve our shipping speed and logistics.
Do reach out to us at customers@charleskeith.com for assistance if you require more help.
Have a wonderful day ahead!
Warmest regards,
CHARLES & KEITH TEAM
I never got my order
I never got my order, I sent a mail as regards to this and nothing was done about it
2 juni 2026
Antwoord van CHARLES & KEITH
Dear Valued Customer,
Thank you for your review and feedback.
We sincerely apologize for the distressing experience you had with your missing order and for the frustration caused by the lack of resolution after you sent an email regarding this matter. We understand how disappointing and concerning it is to not receive your items and to feel that nothing was done to help you.
We take delivery and communication issues very seriously, and we want to resolve this for you as quickly as possible. To allow us to locate your email, investigate the whereabouts of your shipment, and ensure immediate assistance is provided, please reach out to us with your order number.
Do reach out to us at customers@charleskeith.com for assistance if you require more help.
Have a wonderful day ahead!
Warmest regards,
CHARLES & KEITH TEAM
Antwoord van CHARLES & KEITH
Dear Valued Customer,
Thank you for your review and feedback.
We are deeply concerned to read your review and sincerely apologize for the highly disappointing and distressing experience that led you to describe our service this way. We take allegations of this nature extremely seriously, and it is never our intention to cause any frustration or distress to our customers.
We would like to look into this matter urgently to understand what happened and address your concerns fully. To allow us to investigate your case immediately, please reach out to us with your order number or any relevant details.
Do reach out to us at customers@charleskeith.com for assistance if you require more help.
Have a wonderful day ahead!
Warmest regards,
CHARLES & KEITH TEAM
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