Charli Reviews 157

Always the best clothing and great service

Lovely clothes, stylish and comfortable. I had a couple of returns, these were handled with great customer service.

As always item arrived on time, carefully packed and is a beautiful, well made item of clothing. A great colour and perfect for cool summer evenings when a bit of warmth needed. Charli is one of my favourite retailers. Never disappoints.

Always find Charli London a super company to buy from. Items are as described and true to images. Very easy to deal with. Super fast delivery.

Popped in Saturday to look for a wedding outfit, greeted by the lovely ladies who work there. After trying on various outfits I can away with a beautiful dress. The style advice was second to none. I’m a very happy customer and will be sure to return.

I think the quality of the clothes are lovely, but customer service non existent. Reached out as I had been unwell and needed a larger size but was just outside the exchange window - no response. A shame for such expensive items - won’t be shopping here again.

Lovely cardigan but material is very flimsy. The buttons are far apart and there are big gaps opening up when you wear it. I had to sew them together so I don’t have huge gaping holes.

I purchased a knit coord set (skirt and sweater) and after one wear the top and skirt both bobbled terribly and there were lots of loose threads. They both basically look old and awful now after such limited use. As it was a special occasion item it was a few months after purchased. I have emailed charli and they said that they won't do anything. I wrote a review on their website and they haven't published them. If you look at these items it says no customer reviews- that's not true they just don't publish them! So now I am trying to review here. Really crap product.

Update: I contacted Charli off the back of their response below and they were not interested in helping me resolve it.

Love the dresses . Wish I had seen the summer colours before I bought two dark ones but they are great

Beautiful jumper and a great price, I have ordered more. I'm a size 16 they only size up to 14 but as the jumpers have a swing the fit is great.

Really poor quality. My jumpers (bought 3) all lost their shape after a few wears (before washing) So disappointing as they looked lovely and would be fab if higher quality

Lovely quality for the price and very happy with most of my purchases so far except a knit skirt ( it doesn’t wash well ).
That aside wish you would make some ballet wrap knits and also incentive for repeat customers .
Was also a bit unhappy about a Shopify experience I had with you .

Disappointed and frustrated with my experience.
Placed my first order, the item arrived and I unpacked it - I was immediate confronted with an odour which was not pleasant!
I emailed to ask how to return an item which is faulty as they cover the cost. I call and speak to Sabeena - immediately I feel at ease - very apologetic, asks me to mark the item for her attention and reassures me they will pay the cost to return it.
First refund confirmation is for the item cost only - excluding original postage and the additional postage I paid to return.

I follow up and they return the original postage only. I follow up again.

They then say they can’t refund the money I paid because they use Shopify and I can have a discount instead. I explain that I don’t want a discount and would like to stick to the original terms of our contract. Because they are breaching those terms, they then said the garment didn’t smell, therefore wasn’t faulty and everything was a gesture of goodwill because they don’t believe there’s a problem.

I would avoid ordering here… if you have a problem, you will have a tough time resolving it. I’ve never received clothes which smell before… an all round unpleasant experience.

Order #32113

In response to their reply:
- they won’t reply to my emails or call me
- they offered me a discount to buy more clothes instead of honouring their own T&Cs! Who would buy more clothes from a company who send smelly clothes and have terrible customer services?
- they won’t refund the cost I incurred on postage despite telling me they would (hence I posted it)

So when they say they’ve explained their returns procedure, they’ve explained they can’t honour their returns terms and asked if I would like to buy more clothes.

Avoid avoid

To be honest...I am truly disappointed..I paid almost £70 for a jumper which is very poor quality...I wear the jumper twice and the sleeves has now become larger...like the jumper has been worn long time Also, the jumper looks cheap...
Doesn't worth the money..I could have had a better jumper, with £20 on Primark... :(

Truly truly disappointed....

Paid 12.99 for next day delivery . Most companies don’t charge this much but needed item quickly so paid it. Goods never came next day took 5 - left outside in rain luckily I got home before it was damaged but I had to make special trip home to rescue it after driver loaded a photo of it in rain. This company is making a profit out of next day delivery it does not cost this much - surely a good company does not do this because no way can they justify it. Would not use them again. Customer service did not resolve it just came up with excuses . Profiteering but not from their products .

Good looking product but quality is not as good as expected for the price.
Shipping took quite long.
Delivery costs are a negative.

Comfortable well made garment which I know I will get a lot of use from.

I was very disappointed as the description said the garment was soft but I thought it was rough and scratchy.
I have sensitive skin so I had to return it.
There were a couple of pulls on the garment but these could easily be pushed through to the back.
Nice style and beautiful colour (purple) but sadly it had to be returned.

Terrible quality, terrible customer service. Charlie’s responses to public complaints are grossly inaccurate representations of what occurred. But the amount of other similar experiences speaks for itself. AVOID