CHEC Reviews 106

Excellent, fast and professional service.

I had a YAG Capsulectomy last Wednesday at your Worthing Centre.
The whole process was very smoothly and well handled by all your team. At a time of worry, I felt safe and everybody there, without exception was focused on looking after me and giving me the treatment that I needed.
I felt terrific afterwards. Thank you to everybody for being so kind and professional.
Thank you.
Jonathan

I spoke to LUCY PHAIR a patient coordinator to arrange an appointment for a second cataract surgery in Worthing. Lucy went out of her way to ensure that my second appointment was within a reasonable time instead of waiting months as is typical of the NHS. She succeeded and I only have to wait 3 weeks which is an outstanding result - thank you Lucy!.

I was put at ease at the reception by very polite and friendly staff my nerves were helped by the receptionist and even waiting patients were all happy the doctor was very welcoming introducing himself before I entered his room and everything was explained clearly and precisely. The after care was exceptional by Amanda Whittle thank you.

Their clinic in Coventry is absolutely useless. They cancelled my appointment and they never bother to pick up the phone.

Used the call back service, got the call back. Wanted to change an app that wasn’t on their systems yet. Advisor looked into it more after the phone call ended and managed to change my appointment to an earlier date! Very helpful and polite!

The explanation of my last test results was really helpful it was explained in a way that was easy to understand.
I was made to feel at ease throughout my examination and was talked through it every step of the way.
I know now for the first time what's happening and why.

Although the call waiting time was very long, we opted for the ring back service. When we received the call, the young lady called Poppy was extremely helpful. She changed an appointment, to a nearer centre than the one allocated and saved us an unnecessary journey and the follow up appointment was booked for the same morning. Poppy was very polite and informative, an asset to the company.

I don't like leaving bad reviews but this needed saying. My last Chec appointment (in Swindon) was absolutely dreadful! I had an initial assessment assessment last year (which was very thorough) and after months of waiting I finally got to see the doctor for what I thought would be a further assessment and management. First of all I had to explain all my symptoms to him as he said it was too much for him to read and then he just looked in my ears and said everything was ok. He did not go in to detail about my diagnosis or offer any advice about managing my symptoms. I had a bad head injury due to a violent assault a few years ago and have had tinnitus and ear pain on and off since. It is now getting worse. How he can say that everything is ok is beyond me. I have had to Google all my symptoms and I can see that everything was caused by the head trauma and that it does need management. So everything is definitely not ok!!

I have been visiting the Preston Hospital for a while now and the whole team are really good. The Dr listens and does not rush me and is always thorough. The hospital is very clean and there is somewhere for my carer to pull up right to the front entrance. Thank you CHEC.

I recently had an Endoscopy appointment at the Accrington Hospital. I was very very nervous but the team were so lovely and reassuring from start to finish. I didn't have to wait long for my appointment and the hospital was easy to find.

Pleasant staff and very professional

Good experience .Helpful staff on booking in to appointment Procedure explained thoroughly by Dr prior to being undertaken. Really quick and efficient. Thankyou

Consultant is always pleasant and attentive.
Clinic easy to access with parking.
Calm, clean and tidy environment.
Reception staff helpful.
The only reason that I haven't given 5 stars is that I have repeatedly found difficulties in obtaining a follow up appointment with consultant of choice ensuring continuity of care.

Went to Accrington today for a procedure, I’ve got to say the staff were brilliant explaining everything before and after the procedure, specially Julian who was very comforting.

Great very happy with the result.

Absolute rubbish ..zero communication! Apart from 6 duplicate letters confirming appts that have already been and gone (2weeks prior) or canx appts that were canx weeks ago! Who is in charge of the admin here because it is shockingly bad! Wasting time and paper! Then don’t get me started on when you ring ..put on hold everytime told 20min wait - so request callback ..then 2hrs later they ring but line is just dead at the other end!! 🤷‍♀️ this is not on and needs sorting out!!!!

This is the second time I’ve been to see Michael. Both times were a perfect experience. He explained everything to me & put me at ease. Highly recommended.

Really nice and helpful staff
Talked me through everything

the doctor was very transparent and explained in details my eye condition and made me understand everything perfection well which reduced my fear of worrying about my eyes.