ChemPoint Reviews 55

Very prompt order entry and acknowledgement. Everything exactly as requested with quick shipment of first release.
Thanks-

ONE OF OUR PURCHASE ORDERS WAS SENT IN FOR PAYMENT AND DID NOT REFERENCE THE PURCHASE ORDER. THE INVOICES ALSO WAS NOT SENT TO THE CORRECT DEPARTMENT. CONSEQUENTLY CHEMPOINT PUT US ON CREDIT HOLD. WENH I CALLED TO FOLLOW UP ON PAST DUE ORDER THATS WHEN I FOUND OUT ABOUT THIS PROBLEM. I THEN PAID WITH A CREDIT CARD TO CLEAR OUR OUTSTANDING BALANCE AND ASKED IF OUR ORDER COULD BE EXPEDITED, THEN WAS TOLD THJAT THE SALESREP FOR CHEMPOINT WOULD HAVE TO AUTHORIZE IT***WHAT**CONTACTED THE SALESREP AND ASKED HIM TO HELP US RELEASE THE ORDER, THEN CAME TO FIND OUT IT ALREADY SHIPPED. ALL THIS TIME OUR DEDICATED CUSTOMER WAS WITHOUT THE GREASE NEEDED. HE THEN CONTACTED ANOTHER CUSTOMER TO BORROW SOME TUBES OF GREASE TO GET OUR CUSTOMER GOING. THAT WAS A PLUS....

Great team of competent personnel responding promptly.

only source for what we need. high priced and long delivery

I need to receive a ship date and tracking information with my order. I had to call and request, and never received the tracking information, or confirmation that it shipped.
Make it easier for me to track my orders and I would look to by more from that supplier.

Good service, good prices, no complaints.

Great relationship, some invoicing issues, other wise everything is great.

They were very helpful getting me the right product. I will definitely purchase more!

-Ben

The sample that I requested came when it was promised.

I have been working with Seth Stern and he has been great at getting me responses good or bad.

Extremely helpful, knowledgeable, and provided great customer service. Will definitely work with them again

I have never had a bad experience with Chem Point. Angie is the greatest always pleasant and willing to go the extra mile to help.

My first and only purchase from you made it possible for to never buy from you EVER. Your payment department not only will not call back they completely ignore the fact of receiving payments that I was told to make. Your costumer service is about as good as taking a bus to the train station other words get a dam clue

I simply e-mail my product requirements and 3M does the rest quickly, quietly (no need to repeat messages), and efficiently.

Excellent people and service. Good company to work with.