Chery Industrial Reviews 

Great fence thanks

Very good experience. Material arrived earlier than anticipated. Communication was sufficient and timely. The only thing that could have been better was that I feel like I never knew who I was dealing with on Chery's end. But even then, the info I got was always accurate and timely.

The help I got to resolve an issue with the delivery carrier

Delivered on advertised nice cabinet.

I kept calling to talk to someone in parts never got through to anybody in parts and no one would call me back piss poor service

Ginny was great at first, speedy delivery as promised! after damaged post box was opened, both posts have severe scrapes. This looks like it came from your as-is collection!!! I called and left a message last friday and nobody returned my call/complaint!!

Great service and received in a timely manner.

item did not ship, poor customer communication. trying to get my money refunded. will be reporting to Better Business Bureau. i have received the run around where my order is even though i have paid in full. given false fed ex tracking numbers as well. Use a different company.

Thanks the gate looks great and showed up perfect the proses went good

Product ok, you they will spam your email after you purchase anything from them.

Delivery driver contacted updated me delivery was easy

Very easy ordering process.
Great online customer service.
delivery was ahead of schedule and driver did excellent job.

Process was fast and easy! I was notified when product arrived! I highly recommend this company.

So far, we are dissatisfied with the units we purchased from Chery Industrial.

We purchased three bathroom/shower units and one double toilet unit.

The units appear to be sturdy, but we have immediately discovered a number of defects and problems.

First, the plumbing from the toilets to the exterior of the units have large gaps, allowing for ingress of dust, rodents, etc.

Second, the plumbing in the double toilets leaked as soon as we attached the water source. The leak was both to the interior and exterior of the unit. Had guests started using this unit, we would have had substantial leaks of sewage both inside and outside the unit.

Third, the double toilet unit has the commodes flush against the back wall, so we had to remove the entire commode to repair the cracks in the plumbing causing the leaks. This is a poor design.

Fourth, the shower heads failed *immediately* upon use. While Chery's customer support has been helpful and offered to send us replacement parts, we are having a difficult time trusting that Chery will send parts that are of sufficient quality. We will therefore be purchasing replacement parts and invoicing Chery (your customer service agent, Win, has said Chery reimburses for "owner repairs," which we appreciate).

Fifth, the shower curtains were of very poor quality and required immediate replacement.

I remain hopeful that these units will work out in the long run. However, it has been disappointing that Chery Industrial and/or its manufacturer has cut so many corners. These units are important to the vitality of our RV park. Our park has previously been mostly limited to "self-contained" RVs which have bathroom/shower facilities. This limitation shut us out from large numbers of the visitors to the area (campers, van lifers, etc.). The units we purchased from Chery Industrial were intended to resolve that limitation. However, the defective issues have made reliance on these units a questionable thing.

Fast service and helpful employees

My oder took over 30 days to get completed. The communication is the worst. When I did finally get my order is was incomplete. As of today I still haven't received my completed order. I was also to I would be contacted because I was so unsatisfied NEVER was.

I bought two of their 15 x 20 expandable buildings. The Delivery was timely and done well. The buildings are really well-made. I’m very happy with the purchase.

Still have not received and can not get any response from you or shipping co

Upfront pricing and no surprises. Delivery was on time and well done. Quality is unit is fantastic and very happy with the experience and purchase.