Chicvogue Manchester 

Antwoord van Chicvogue Manchester

24 okt 2025

Hi Jimmy,

We’re truly sorry to hear about your experience and completely understand how disappointing this must have been. We never want any of our customers to feel let down after placing an order with us.

Our jackets are checked before dispatch, and we always aim to make sure all product details and sizing information are clear. It sounds like something went wrong in this case, and we’d really like the chance to put it right for you. Please reach out to us at info@chicvogue-manchester.co.uk and our customer care team will personally look into this for you.

We’re a small UK-based team that takes great pride in providing honest service and good quality products. It genuinely saddens us to hear that your experience didn’t reflect that. Thank you for sharing your feedback — it truly helps us improve and continue to do better.

Warm regards,
The Chicvogue Manchester Team

Antwoord van Chicvogue Manchester

24 okt 2025

Hi Jimmy,

We’re truly sorry to read this — it’s honestly upsetting to know you feel let down. We completely understand why you’d be frustrated, especially if the item didn’t arrive as expected or you’ve struggled to reach us. That’s never the experience we want anyone to have.

To clarify, Chicvogue Manchester is a UK-registered brand operated by Elavium Ltd, with registration in England & Wales. We partner with international warehouses to help deliver orders more efficiently, but all our customer service and operations are managed from the UK. We’re a small team that genuinely cares, and it’s painful to read words like this because we really do try to look after every customer.

Please contact us again at info@chicvogue-manchester.co.uk
and include “Trustpilot” in your subject line. We’ll personally review your order details and make sure this is resolved properly for you.

Thank you for sharing your experience — even though it’s hard for us to read, it reminds us why we must keep improving and communicating better.

Warm regards,
The Chicvogue Manchester Team

Antwoord van Chicvogue Manchester

24 okt 2025

Hi Larry,

We’re very sorry to read your message — it’s honestly disheartening to know you’ve had such a frustrating experience. We completely understand why you’d be upset, and we never want anyone to feel ignored or misled.

Chicvogue Manchester is a UK-registered brand operated by Elavium Ltd, and while our warehouse partners are located overseas to help with faster fulfilment, all our customer service and operations are managed here in the UK. We’re a small team who truly care about getting things right, and it’s painful to hear we’ve fallen short for you this time.

We’d really like the chance to make things right. Please email us again at info@chicvogue-manchester.co.uk
with “Trustpilot” in the subject line, and we’ll personally review your order and get your size issue resolved straight away.

Thank you for sharing your feedback — even when it’s hard to read, it reminds us why we have to keep improving.

Warm regards,
The Chicvogue Manchester Team

Antwoord van Chicvogue Manchester

24 okt 2025

Hi Kim,

We’re so sorry to hear this — it really upsets us to know you were disappointed. We truly never want anyone to feel ignored or let down after ordering from us. We do reply to every single message that comes through, but sometimes emails can slip into spam folders or fail to come through properly, and that’s sadly out of our hands.

Please could you contact us again at info@chicvogue-manchester.co.uk
? We’ll make sure your message is picked up right away and your return is handled properly this time.

We’re just a small team here in the UK, doing our best every day to offer honest service and good quality pieces. It’s disheartening to read your words, but we really do take them to heart — they remind us to keep improving.

Warm regards,
The Chicvogue Manchester Team

Antwoord van Chicvogue Manchester

Geüpdatet op 25 okt 2025

Hi Martin — thanks for reaching out. We can’t match your details to any purchase with Chicvogue Manchester.
For data security, we can only proceed once we’ve verified your **order/reference number and billing postcode** via Trustpilot’s “Find Reviewer”.
Please submit those details there within 48 hours so we can resolve this promptly. Without verification, we’re unable to locate or discuss an order.
— Chicvogue Manchester

Antwoord van Chicvogue Manchester

24 okt 2025

Hi there,

We’re genuinely sorry to read your comments and completely understand why you’d feel disappointed. We take feedback like this very seriously and would like to clarify a few points so there’s no misunderstanding for anyone reading.

Chicvogue Manchester is a UK-registered brand operated by Elavium Ltd, registered in England & Wales (Company No. 16346631). While our logistics network includes international fulfilment partners to ensure faster and more reliable delivery, our design, customer service and business operations are all managed from the UK.

We’re truly sorry if this wasn’t clear enough on our website — that’s on us, and we’ll review the wording to make it more transparent.
As for your order, every item is inspected before dispatch, but if you’ve received something you’re not happy with, please contact us again at info@chicvogue-manchester.co.uk
so we can sort this out properly for you.

We’re a small team that genuinely cares about our customers and we never want anyone to feel deceived. Thank you for taking the time to share your thoughts — it helps us do better and keep improving the clarity and trust we work hard to build.

Warm regards,
The Chicvogue Manchester Team