Cosy Homes in Lancashire - Council Initiative Reviews 

Chris came to visit us yesterday to help make our home a bit more cosy by fitting radiator reflectors and providing energy-saving light bulbs and a clever device to switch off all my 'sleeping' office paraphernalia with one switch. It was a pleasure to have him in our house; he was friendly, polite and full of useful advice - a real credit to your organisation. The dogs loved him too!

We have had a heat pump, new radiators, loft insulation and solar panels. I cannot recommend these workmen highly enough. Every one of them has been polite, worked so well and have completely tidied up after themselves. They’ve been a joy to have in our home. Communication with all the firms involved has been excellent.

Chris Conroy has been a great help in making my home warmer. He’s very friendly and very efficient and I am very pleased with how he’s helped me be a bit more cosy in my draughty house by using reflective sheets behind the radiators, sorting the letterbox, giving me a smart plug device and making my external door less windy. He should be the face of Cosy Homes.

Excellent service and a professional customer service team, represented by Chris. He was so helpful and compassionate - a real professional yet genuinely caring individual. Thank you Chris.

Chris came by today, and I can't thank him enough for his kindness and helpfulness. He took the time to go around the house, offering fantastic energy-saving ideas. His support and thoughtfulness were truly appreciated. Thank you so much for everything, Chris.

We were very happy today with the visit from Chris of Cosy Homes
He worked quickly and left everything tidy also explaining everything
We now have a more cost effect home
with energy saving lamps, draft excluders fitted to the doors, radflex fitted behind radiators a carbon Monoxide monitor, and a remote control
to turn lights on my husbands favourite.
Thank you Chris you brighten our day.

Chris came round to have a look at my house with regards to saving energy. He fitted foil behind my radiators, put energy saving bulbs in my lights, plus he put plugs in that turn standby off on the tv and side lamps when not in use. He was so helpful, knowledfeable, friendly and efficient. I wouldn't hesitate to call him if I needed any more information.

Chris was very helpful kind professional. He really helped with my energy effectity. Foil fitted rads thermos photo taken. Fitted switches so I don't have to bend down. Waiting to hear about my application. Thank you Chris your a star.

I’ve been getting the runaround for over 10 months now since getting approval for a grant. (Edit- I’ve just taken another star off for another 5 months on top of that so 15 months in total & a winter with no heating). I’ve been holding off with a poor review because I was hoping that Cosy Homes (Rhea Projects LTD) would redeem themselves. They didn’t .

It would be great if they actually paid attention to the needs of the vulnerable and disabled people they are getting paid to assist.

I just got a stressful phone call from their customer service about my review. Now I’m upset by them once again because of their toxic attitude, so I’ve taken off another star. They constantly twist the narrative so I look like the problem not them. Had enough!

It’s dehumanising when businesses pretend they care but to them you’re just a resource for profit, and the lies to cover themselves. Shameful.

After 3 appointments for a survey after receiving a letter approved by the council they finally sent someone

After meeting the required eligibility requirements I.e. an oil boiler etc., asked what did I want

I replied

A. Heat pump to provide underfloor heating and feed existing radiators with low level hot water saving on oil.

B. Extra solar panels to provide additional 1.5kw / hr max to add to my existing 4KW pv system on the roof.

C. A 15KW battery to store electricity from solar and cheap nighttime tariff

D. A heat battery 300litre that can be heated from cheap electric and be used to heat existing radiators

However they couldn’t or wouldn’t provided any of these.

All they wanted to do was rip out the oil boiler and existing radiators and replace with heat pump and much larger radiators

I said “not on your Nellie” !!!

My idea would be much cheaper quicker and more reliable without all the mess. Allow the use of oil boiler until beyond economical repair or too expensive to use. Also the cheap electric would make me consider an electric car.

I think the council approved letter should have made this clear and saved us a lot of time.

If anyone knows who can provide with funding I’d be interested

The person who came was very honest and polite so I gave them 3 stars

It must be a good business model for cosy from the quality cars they use.

Update: I have contacted a nation energy supply company who are interested. Will the council still provide the grant if they submit a proposal ?

In conclusion my opinion is the cosy proposal is a nightmare solution for poor and vulnerable people like us

Especially when a cheaper easier to install and more reliable is possible!!

I shall be very annoyed if my council tax or income tax is being used to fund such an initiative.

After researching there is a more cheaper alternative that will provide more reliable and efficient and cheaper to run than the oil boiler. Without destroying the house.

"We have lots of different funding types and the criteria to apply differs for each of them. Some are dependent on a household income and the EPC rating of your home but many are not. We have an offer for most residents."

Not true - I have filled in the form including uploading a payslip and they called next day said I'm not eligible for anything even though on the website it says "We also have insulation measures which are free to everyone at present. "

On government websites it says I'm eligible for some improvements (I live in a stone end terrace and pay about £400 a month in gas in the winter to get it to 18 degrees), but they were very quick to say no.

The website needs to be more clear or this company picks who they work with.

Edit: They have been in touch and apologised as they didn't realise I was actually eligible for a referral for loft insulation top-up. Peter gave me a lot of information on the phone and I'm now waiting to hear further.

What a shambles of an organisation!
I had my funding approved early June 2024 for a new boiler. Was given an appointment and booked the day off work. The engineer did arrive who was a lovely chap, however he wasn’t given any information regarding the property, so was sent with the incorrect boiler and missing material to complete the job.
The engineer advised cosy home would be in touch within a few days and reschedule a new installation date.
I have been chasing this incompetent team since June, with countless emails and phones calls, with the same response over and over “we have sent this information to the operations team and will be in contact soon”
It’s almost mid September, I have had zero response from cosy home. Do the operation team actually do any work? I presume not!
We have a 10 month old baby and are struggling with hot water issues, clearly that isn’t a priority!
I wish I reached out to another company who actually care about their customers. I would give zero rating if I could.

To begin with my review for Cosy Homes Lancashire wouldn’t of been great. My appointments to do the job kept getting cancelled due to unforeseen circumstances and a frequent amount of bereavements. Also the first plumber whom turned up ( I won’t name him ) was rude arrogant and only expected the job to take a day with just one person. I’d been told on initial review by senior staff that the job would take at least 2 days with 2 staff ! He wasn’t obviously in the mood to do a good job so he left which was fine by me! But then it took ages and months of freezing weather for someone new to eventually come to do the job ! And boy was I lucky as I got ‘Terry’ from Fleetwood and wow is he a hard conscientious worker! He never stopped apart from a small amount of time to eat his lunch! I’ve never known such a hard worker whom was polite easy to talk to and easy to get on with ! The weather was freezing too and at one point I offered him heat pads! He came across so many challenges in his job here due to the age and construction of our old boiler and my dads engineering around said boiler and area 🤣 ! The job took much longer than anticipated as I’d expected so I was very lucky the other chap left as he would never of done as much or as good a job as Terry did ! They say when one door shuts another one opens don’t they! There was an issue with the electrics that Terry had to pass off to the electrician Rob so that took a few extra days before Rob could attend to finish that off but he was also a lovely easy to get on with chap and that job was done quickly with ease thankfully. Apart from the plug socket not working in the boiler room ( hopefully they will be back to rectify that soon ) cosy homes staff did an awesome job and have improved my life immensely 😊👍

Awful company to deal with found myself chasing them all the time caught them out of a lie and when challenged all of a sudden there are no grants available for my address which again was🐂💩finally having my back boiler replaced and a combi boiler fitted under the government grant scheme

My boiler is fairly new but wasn't working so I called Cosy Homes. I qualified for funding so an engineer was sent. New heating controls were required and fitted there and then. House lovely and warm again which is great as the weather has turned so cold.

Snagging issues which has taken over a month for an engineer to come and inspect! Still no update from the visit, chased 5 times to be told the operations manager is out of office or in a meeting. Poor poor service!

I have booked a survey on two separate occasions.
The surveyor turns up rings my mobile to get the key code number and then drives off without doing the survey.
He said he has at least 15 appointments a day and was told by the manager to drive to the next appointment as he only rang once.
Seems to me they are very unprofessional I tried to resolve the matter by speaking to the office manager but no joy.
Let's see what their response is🙀

Brilliant from start to finish, took a while for things to go through etc but apart from that they were very helpful answered my queries when I had any and we are really happy with all the end results.

I applied with very little expectation as i wasn't on any benefits. I'm glad I did because they really helped. The staff are really friendly and down to earth and always helpful and polite. It was a very good experience from start to finish. They sent someone to assess the property, then I got a call from Cosy homes, extra insulation would be installed to bring up to new spec. After this they installed solar panels to make house more efficient. In my case I didn't have any central heating just a gas fire. Cosy Homes then arranged for my house to get heating. At every stage they arranged installation dates to suit, after the work they sent inspector to check all the work n if necessary call contractor back to fix. Its well worth applying and nothing to lose by asking. Highly recommend. First class service start to finish.