Very fast response to an issue with their website, with an equally fast resolution. Wide selection of products at reasonable prices. Ordered multiple times and all products received as expected with f... Toon meer
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Order placed, accepted and apparently sent. No tracking number provided. Email contained a link supposed to take you through to order info and tracking but it did not work and item not received. Conta... Toon meer
Order YUBDIAPPP placed and paid 7 July, nothing received. Contacted them 3 times without a response
I’ve used Chillicult about six times now, it’s my go-to chilli supplier. Mr Naga is my addiction, and it’s at a good price, plus Pran Naga Pickle is amazingly hot. Never had a bad experience. I would... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Online Hot Sauce Retailer
Contactgegevens
Amersham, Verenigd Koninkrijk
- 07824495150
- tech@chillicult.co.uk
- chillicult.co.uk
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Wrong Item Received
I ordered four pastes from Chilli Cult as they were good value for money on special offer. Unfortunately one of the items was the wrong flavour when it arrived. I asked for a refund or replacement and sent them a photo as requested. It has been over a month now and I still haven't received my refund. No response or explanation from customer service. I don't think I'll risk buying from them again.
UPDATE: Over a year later, still no communication from ChilliCult. I'm considering reporting to Trading Standards.
Great variety of sauces!
Great variety of sauces, rubs, seasonings and other condiments, easy communication with them if you have any queries. Will be using again!
great range of products
Quick and speedy delivery
with a great range of option and item that i had bought we great amd tasty and full of flavour.
Terrible experience
Terrible experience. I ordered 4 sauces, it said it was shipped. 2 weeks later I still hadn’t received them. I tried to contact and follow up twice with no response so I had to resort to claiming through PayPal.
Wrong items sent and no follow up
Ordered 2 bottles of chilli sauce, but was sent 2 jars of naga pickle. Raised to Chilli Cult who sorted a new order which it seems Royal Mail have misplaced, however I have had to chase every step of the way with no proactive updates, and now getting no response at all. Original order was mid-Feb and I still don't have it.
Personal service. Great products!
Personal service, very helpful and quick, and a range of products that are top quality and hard to find all in one place! Great packing and quick postage, too. Highly recommended!
Absolutely wonderful staff
Absolutely wonderful staff. Big shout out to Kamuran
Great range of products
Great range of products, good value and delivered promptly, what more can you ask for?
Ea s y to order and delivered today
Ea s y to order and delivered today. Despatched instantly or so it seems, post office running slow ad u s usl.
Sent wrong items and not replying to…
Sent wrong items and not replying to emails for refund
Part of order missing and several…
Part of order missing and several emails ignored. Poor customer service and I’ve given up now. I thought I’d found a decent company, but obviously not. Delivery was not only wrong but slow anyway. I’d recommend going elsewhere unless you want poor service and support for their errors.
Took care packaging item which arrived…
Took care packaging item which arrived in perfect condition unlike when I have purchased elsewhere
Quick delivery and the sauce was…
Quick delivery and the sauce was amazing! Now looking at what else I can get from them
My Go-To Chilli Supplier
I’ve used Chillicult about six times now, it’s my go-to chilli supplier. Mr Naga is my addiction, and it’s at a good price, plus Pran Naga Pickle is amazingly hot. Never had a bad experience. I would highly recommend.
Top ten experience.
The package was well designed and well wrapped, and the product intact. The time between ordering and delivery was speedy; a very efficient service.
GREAT TRANSACTION
Cheapest price I could find for the product. Well packaged and quick delivery. Would recommend!
Great selection of sauces
Great selection of sauces. Quick delivery and well packaged.
Very happy with this product.nicely…
Very happy with this product.nicely packed and reasonable delivery time
I'm still waiting on my 4th bottle of…
I'm still waiting on my 4th bottle of chilli. I paid for 4 but only got 3 I've emailed and tried calling but I don't get a reply
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