The dress I got from here was really nice quality!!! I was afraid the shipping would be delayed or late since I did standard shipping but it came the exact date, it was supposed to come! If you have i... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
The company has still not shipped the order after 10 days. I have emailed the company with no response. Judging from previous reviews I am reading here now, I should not have ordered this. Other buyer... Toon meer
Bedrijf heeft geantwoord
TERRIBLE, shipping was delayed and when asked about it, said due to warehouse relocating. Also didn’t notify me that one of my items has a minor defect after I placed my order but waited until I asked... Toon meer
Bedrijf heeft geantwoord
I had a nice experience communicating with the business, they responded very quickly when I first reached out. I placed my order on October 1st and received it in the Netherlands on October 16th. The... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
CHINASQUAD is committed to promoting China's modern fashion culture and classical aesthetics to the world, offering a curated range across womenswear, menswear, Hanfu, beauty, and lifestyle categories. Our mission is to bridge Eastern elegance with global fashion sensibilities, providing high-quality, uniquely Chinese designs to nearly 40 countries and regions worldwide. We continuously refine our logistics to ensure efficient and timely international delivery, offering competitive pricing without compromising on quality. Our dedicated customer service team is always available to assist, creating a seamless shopping experience. With a deep respect for Chinese heritage and a vision for global reach, CHINASQUAD strives to make Chinese fashion a defining part of contemporary style across the globe.
Contactgegevens
CHINASQUAD Unit 2nd Floor, 127-17 20th Avenue, 11356, Queens, Verenigde Staten
- 4086989808
- Info@chinasquad.com
- chinasquad.com
3,2
Gemiddeld
37 reviews
Heeft 85% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The quality
The dress I got from here was really nice quality!!! I was afraid the shipping would be delayed or late since I did standard shipping but it came the exact date, it was supposed to come! If you have inquiries they respond really quick which I really like that! Overall, satisfied clothing + shipping ^^<3
8 april 2026
Wanted to return my order as it is not…
Wanted to return my order as it is not right. Have requested a return 6 days ago and heard nothing back
15 maart 2026
shipping is not fast (though I bought…
shipping is not fast (though I bought pre-buy items) but the customer service responds fast
30 december 2025
Difficult to get refund
I placed an order on Nov 30. I received the order on 12/24 because it was initially back ordered. I only found out when I emailed them when I noticed they still didn't ship my order after a while. The quality of the item was good when I finally got it. It wasn't flattering so I wanted to return it. Returning it was a big hassle. Their website did not work so I had to email them to create the return. I emailed them for days before only hearing back after I filed a dispute. The item was promptly returned. They kept trying to prolong the case by offering a resolution on the dispute hoping that I wouldn't respond in time so the case would be closed. They did this twice but never followed through with the refund until I said I'd file a dispute through my credit card if necessary. I initially didn't get much response to emails I sent when I wanted to initiate a return until I opened a case against them.
2 januari 2026
Review zonder uitnodiging
Antwoord van CHINASQUAD
We’re very sorry for the inconvenience and frustration caused by this experience, and we truly appreciate you taking the time to explain what happened.
In this case, a PayPal dispute was opened, which caused the funds to be temporarily held by PayPal. At the same time, the item was returned through our system rather than directly within the PayPal case flow. This overlap unfortunately led to a processing mix-up and delayed the refund.
We would like to confirm that the refund has now been fully processed. We sincerely apologize for the confusion and the delay, and we are reviewing our internal procedures to prevent similar situations in the future.
Thank you for your patience and understanding.
I really like this coat and the scent…
I really like this coat and the scent of the fragrance patch on
26 november 2025
Antwoord van CHINASQUAD
Thank you so much for your kind feedback 🤍
We’re glad to hear that you love the coat and the fragrance patch detail — we’re happy it made your experience even more special.
Thank you for your support, and we hope you enjoy wearing it!
keep not replying my email
26 november 2025
Antwoord van CHINASQUAD
We’re very sorry for the delayed response and any frustration this caused.
Our customer service team is actively reviewing all messages and will respond as soon as possible. Thank you for your patience and understanding.
Chinasquad customer service and clothing quality
The customer service is amazing! Staff is so kind and accommodating to customer’s needs. High-quality clothing brands and fast shipping. Highly recommend!
24 november 2025
Antwoord van CHINASQUAD
Thank you so much for your kind words and recommendation 🤍
We’re delighted to hear that you had a great experience with our customer service and that you’re happy with the quality of our clothing and shipping speed.
Your support truly means a lot to us, and we look forward to serving you again soon.
Antwoord van CHINASQUAD
很抱歉给您带来困扰。
退货申请需要符合我们的退货政策和时效要求，如有具体情况，我们的客服团队会协助您进一步核实并提供解决方案。请您联系客户服务并提供订单信息，我们会尽快为您跟进处理。
感谢您的理解与耐心。
They had the exact pants I wanted :)
They had the exact pants I wanted :)
I bought the brown version of 1JINN STUDIO's balloon pants while I was in a mall in ChengDu and really wanted another pair in black. So glad I found them for a good price, other sellers were way too expensive.
5 oktober 2025
Antwoord van CHINASQUAD
Thank you so much for sharing your experience 😊
We’re thrilled to hear that you found the exact 1JINN STUDIO balloon pants you were looking for — especially after discovering them in Chengdu!
We’re glad we could offer them at a fair price and help you add the black pair to your collection. Your support truly means a lot to us, and we hope you enjoy wearing them just as much.
I honestly thought I got scammed but…
I honestly thought I got scammed but it’s actually a legit website. It took about 10 days for my package to come in. Please believe me when I say this is not a scam sight!!!
11 oktober 2025
Antwoord van CHINASQUAD
Thank you so much for sharing your experience 🤍
We truly appreciate you taking the time to reassure other customers. As an international store, delivery can take some time, and we’re glad everything arrived safely within expectations.
Your trust and support mean a lot to us, and we look forward to serving you again in the future.
Good experience, quick shipment
I had a nice experience communicating with the business, they responded very quickly when I first reached out. I placed my order on October 1st and received it in the Netherlands on October 16th. The shipment came from China and was delivered quite quickly. Would buy again!
6 oktober 2025
Antwoord van CHINASQUAD
Thank you so much for your kind review 🤍
We’re delighted to hear that you had a smooth experience communicating with us and that your order arrived quickly in the Netherlands.
Your support truly means a lot to us, and we’re glad to know you would shop with us again. We look forward to serving you in the future!
Wrong Item!
I received the wrong item for each of my deliveries. I have no idea how you guys could mess this up TWICE! I want a refund.
6 oktober 2025
Antwoord van CHINASQUAD
We’re sincerely sorry for this mistake and the frustration it caused.
Receiving the wrong item — especially more than once — is unacceptable, and we fully understand why you’re upset.
Please contact our customer service team with your order details, and we will prioritize handling your refund as quickly as possible. We are also reviewing our fulfillment process to prevent this from happening again.
Thank you for bringing this to our attention, and we apologize again for the inconvenience.
Stock issues and shipping delays
The company had various stock issues, shipping delays, and the communication was rather impersonal. I believe the item will eventually be delivered (hence the 2-star rating), but I will be cautious of purchasing from them again.
6 oktober 2025
Antwoord van CHINASQUAD
We’re sorry for the inconvenience caused by the stock issues, shipping delays, and the communication experience. This is not the standard we aim to provide.
We are actively improving our inventory management, logistics coordination, and customer communication to ensure a smoother and more personalized experience going forward.
Thank you for sharing your feedback — it helps us improve our service.
too late to arrive and not easy to returned .
29 september 2025
I had to follow up about my order for…
I had to follow up about my order for months via email before it was shipped.
3 oktober 2025
Antwoord van CHINASQUAD
We’re very sorry for the delay and the frustration this caused.
As an international shipment, transit times can sometimes be longer than expected. At the same time, we acknowledge that inventory coordination and communication should have been handled better.
We are actively strengthening our inventory management and internal processes to avoid similar situations in the future.
Thank you for your feedback and understanding.
No tracking after 10 days
The company has still not shipped the order after 10 days. I have emailed the company with no response. Judging from previous reviews I am reading here now, I should not have ordered this. Other buyers also seem to have not received their orders within a reasonable time, and with poor updates/information.
20 september 2025
Review zonder uitnodiging
Antwoord van CHINASQUAD
We’re sorry for the frustration and concern caused by the lack of tracking updates.
As an international shipment, there can be a delay before tracking information becomes active, especially while the parcel is in transit between countries and before it reaches the local carrier. That said, we understand how important timely updates are.
We sincerely apologize for the delayed communication and are working to improve both our shipping transparency and customer service response times.
Thank you for sharing your feedback — it helps us improve our service.
Antwoord van CHINASQUAD
Thank you for your understanding and feedback.
We’re glad we were able to resolve the issue quickly, and we will continue to improve our service quality to provide a better experience for our customers.
My packages was never delivered
My packages was never delivered. A USPS tracking number was generated. But the tracking history never got updated, the package was never even made it to the USPS center.
31 juli 2025
Antwoord van CHINASQUAD
We’re very sorry for the confusion and inconvenience caused by the tracking information.
USPS is a domestic carrier within the United States. Tracking updates will only begin once the parcel arrives in the U.S. and is handed over to USPS, which can result in a period with no tracking activity shown. We understand how concerning this can be.
We sincerely apologize for the experience and are continuously working to improve our logistics transparency and overall service quality.
Thank you for your patience and understanding.
False estimated delivery, no contact on updates
i bought two items, not shipping until i reach out, bc one item is not in stock. one month after estimated delivery date, i got one item. waiting another three weeks, no contacts on the other item until i reach out again, and i got a refund bc the item is not in stock. if i didn’t ask, they would have kept my money and act like they were still waiting for the item to get in stock
3 juli 2025
Antwoord van CHINASQUAD
We’re truly sorry for the frustration and inconvenience caused by this experience, and we sincerely apologize for the lack of timely updates.
In some cases, when an item becomes unavailable after an order is placed, we should have communicated more proactively. We understand your concerns, and this is not the level of transparency or service we aim to provide.
If you encounter any issues in the future, please contact our customer service team as soon as possible so we can address them promptly. At the same time, we are continuously improving our internal processes and communication to prevent situations like this from happening again.
Thank you for sharing your feedback — it helps us improve our service.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.