Chococo Reviews 534

A very narrow establishment with almost no space between tables. Private conversations are impossible. The staff are forever banging something, which makes the place sound more like a blacksmith's forge than a café. The loos are quite inadequate (actually there is only one), and when customers are crammed into their tables it is not unusual to see a queue of 3 or 4 women hopscotching outside the sole lavatory. The coffee is good, but the service can be very slow. I wouldn't return to eat, because there are very few savoury items, and sickly chocolates and cakes are not my thing. Very poor management and too little space makes Chococo impossible to recommend.

Don’t use this company! Our daughter sent us a Chococo Honeycombe Easter Egg in the post. Sadly, as many other customers have already pointed out, it was smashed to pieces when we opened the box. Totally ruined. My daughter was very upset, as these are not cheap & emailed the company, providing photos to show the damage. They have responded, basically saying tough. Does anyone know if they can just get away with providing damaged goods through the internet? Surely you should be able to trust that a purchase will be sent in a satisfactory condition, unless you have been told it is substandard when ordering. A very shoddy way to treat your customers.

My daughter bought us a subscription for a chocolate assortment every month. The first box was nice but had quite a few chocolates that we would not have chosen. We’re now on our fourth monthly box and are quite disappointed. Each month, despite the menu card suggesting new flavours, we get the same, quite boring, selection with only one or two different choices. Can’t say we look forward to the box arriving in the post which is a shame!

Ordered the

Seen their beautiful Easter eggs recommended on this morning with starfish and turtles inside so order for my partner as I’m away from home for Easter. When he opened it the egg was smashed to pieces. The packaging was perfectly in tact so I’m guessing it was like that before it was posted. Disappointed since it’s a £15 egg and over a fiver for the postage.

Very poor quality chocolate Easter eggs. Bad aftertaste
Only bought the eggs because they have been recommended on “This Morning” and others.
I bought 2 for friends and one for myself. I will have to apologise to them.

Similar to other comments I have seen on here although having been regular customers for several years, mainly at the Winchester branch, we are now unable to use cash payments. We will not be returning and I'm aware of others who now refuse to buy from them. According to a recent statistic I heard on TV just a few days ago there are still more than 3 million people in the UK (I guess mostly older) who do not have bank cards so how are they expected to pay?

Ordered online, excellent quality chocolate well worth the price.

I have been to their cafes on many occassions. They are not cheap, but the chocs (and hot chocolates) are delicious and clearly properly made. I like to get the darker hot chocolates, 80% maybe with some salted caramel. Delicious. And they always add a chocolate on the side. My wife likes to add a scoop of their ice cream in her hot chocolate.

Great customer service and quick delivery, thank you!

Awful service at the Winchester branch..they also do no take cash which was very embarrassing..will not return

Biggest let down is that they use royal mail to deliver instead of a delivery company that actually delivers on time. Ordered as an anniversary gift and came 3 days late. Not all of the chocolates are our cup of tea, but there are some really good ones in the selection box. The brownies are super dense and rich... Almost more like fudge than a brownie. Really tasty but you can't eat much in one sitting. Overall I do think they're a little overpriced for what you get, but as a treat or gift they're probably worth it.

Good quality chocolates can be a divisive subject and from some of the reviews i have read its clear to me some people are being picky and others should stick to cadburys,my own experiance with chococo has been brilliant,first class and professional,i am a massive fan,keep up the great work guys.

Wow. Unbelievably good chocolates, some of the best I have ever had. Nice range of flavours and unusual combinations. Ordered online and they turned up well-packaged. Aiming to visit the Winchester store soon!

I have used Chococo before. Their chocolate is alright, not on the same league as Alain Ducasse, Leonidas or Neuhaus, but sort of a hippy Hotel Chocolat.
I had seen they had problems with their deliveries at the time of the mail strikes and that they were seeking a different courier, but I made an error when I bought my Easter egg with them in March 2023, delivered by Royal Mail.
The order was expected to arrive by 4/4/23 but it is now 13/4/23 and it has not arrived. It continues to be living its own Groundhog day experience at a Royal mail centre. The Easter egg was a present so I had to arrange for an alternative gift.
Once Chococo were informed, I found their response uncompromising, saying that they had to work together with their courier and that I would have to wait until after 19/4/23 before they would issue me any sort of refund. This added salt to injury.
Obviously, I will never order from them again as they are not reliable and would rather spend extra money to get worthy customer service.

Most importantly, the chocolate is amazing. Some of the best chocolate I've ever had!

Another thing to mention is that my egg arrived totally smashed up... it must have happened during transit, which was a shame. I got an email asking for feedback, and I just mentioned it to Chococo telling them they may want to speak to the courier... A customer rep got back to me offering a full refund, which I wasn't expecting at all.

Great experience, and will certainly be a returning customer.

My husband bought me a £30 Easter egg which when I opened it smashed into a 1000 pieces, it must have left the store like that as the paper wrapping was tight around the product so it didn’t rattle the box. A total waste of money, I would rather have had a cheap whole one from Asda.

Unable to pay as debit/credit card option not available

Absolutely delicious chocolates and fantastic customer service!

I am a chocolate lover; and I am enjoying trialling some of the best chocolates available. Being a lifetime Dorset resident, I found that I should give Chococo a try. A small trial box didn't really appeal too much but thought I would give them the benefit of doubt and took out a subscription for the large 25 chocolate box. Certainly I can agree the packaging is special (but at what cost) whilst the chocolates have very thin cases and break easily when attempting to remove them from the box (in spite of the warning that the dividers can be removed which rather detracts from the visual appeal). The chocolates themselves were just very average - quite sweet and with too much filling and too little chocolate coating.
But what really let the side down were the 'menu illustrations' which my wife and I found of little use.
I am sorry Chococo, these artisan chocolates are really 'all show and no go' for us.