Item arrived completely broken with chocolate crumbs everywhere. Poor packaging with no shock absorber so there was no chance it would arrive in one piece. No response from customer service. Still wai... Toon meer
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Lees wat reviewers zeggen
Easily the best chocolate I’ve tasted! So much better than anything you can buy at the supermarket. Delicious and well worth the money
Worst dining experience ever! Only one of the 4 meals ordered was acceptable the 3 others meals had 2 to 3 items missing on the plate. The food was well below average & the service was appalling... Toon meer
After hearing about the poor chocolate quality in easter eggs from Cadburys etc I went in search of proper Chocolate and thank god I did what a find I ordered 4 eggs and everyone loved them, I have to... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Multi award-winning artisan chocolate company based in Dorset since 2002 making truly fresh chocolates by hand using fine origin chocolate and locally sourced seasonal & fresh ingredients including; fresh Dorset cream, fruits, herbs, spices, honey & craft alcohols. We also craft a range of unique edible gifts including studded slabs, clusters & shapes as well as seasonal gifts for Christmas, Valentine's Day & Easter. We also offer a Truly Fresh Chocolate Club with 3, 6 or 12 month subscriptions. You can access our nationwide mail order service online or by telephone if you prefer to speak to a real person. You can also visit our chocolate shops with chocolate cafés in Swanage in Dorset, Winchester in Hampshire and Exeter in Devon.
Contactgegevens
12 Westminster Road, BH20 4SN, Wareham, Dorset, Verenigd Koninkrijk
- 01929 421 777
- info@chococo.co.uk
- chococo.co.uk
3,0
Gemiddeld
534 reviews
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Not my first purchase, love the product but delivery let me down this time.
The selection box is always good value and people love it. However this time the addressee was a friend at a rural address in Dorset, I asked for 17 October delivery - and received her email thank you yesterday (4/11) as the package had been put in her neighbour's postbox and he does not actually live there so only found it yesterday. Fortunately it was not for any special date and she loves the chocs.
4 november 2016
Review zonder uitnodiging
Antwoord van Chococo
Hi Julie,
We are very sorry to hear that your gift was delivered to the incorrect address. We use Royal Mail for our deliveries as they are normally excellent at delivering to rural addresses but unfortunately once the package leaves us it is out of our control but it seems on this occasion that their service fell short.
We are delighted to hear that your friend enjoyed the chocolates once they received them, but if you or your friend have any concerns over the freshness of the chocolates please get in touch with us at info@chococo.co.uk and we will try to resolve.
Kind Regards,
Rich on behalf of the Chococo team
Excellently presented product
These chocolates look fabulous. Haven't tried them as they are for a present. Service is second to none. Can't fault anything.
3 november 2016
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Tawny Fig chocs
Tawny Fig chocs are amazingly delicious and customer service great. ....afternoon order posted same day and arrived next morning!
3 november 2016
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Fantastic customer service 5*
Having shopped in store many times on holiday, I wanted to send a special treat to a good friend. I called the store as I wanted to make sure I was purchasing a product which was nut free. The assistant was so helpful and happy to answer all my questions. The gift I order arrived on time for my friend to enjoy. She was more than happy with her hamper full of delicious goodies. Thank you Chococo, I shall be happy to order online again.
2 november 2016
Review zonder uitnodiging
pumpkin chocolate
good quality chocolate, however one of the four items arrived smashed into pieces.
2 november 2016
Review zonder uitnodiging
Antwoord van Chococo
Dear Mirela,
Many thanks for your review. We are delighted to hear that you approved of the quality of our chocolate, but we are sorry to hear that one of your pumpkins was damaged in transit. We wish that you had contacted us on opening the package, as we would have sent you a replacement one by return to hopefully still make it in time for Halloween! If you would like to email Mel at info@chococo.co.uk, she can sort out a replacement or refund for you. To reassure you, all our chocolates are packed here with much care before being handed over to Royal Mail, but some of our chocolate items are inherently fragile, including the pumpkins,and it sounds like your package may have been damaged in one area at some point in its journey to you.
We look forward to hearing from you.
Best regards,
Claire Burnet
co-founder
Mailorder
The chocolates arrived exactly on time. They were gifts, and the recipients were thrilled with them. Chococo make wonderful chocolates - to be highly recommended!.
31 oktober 2016
Review zonder uitnodiging
Excellent as always
Chocolates arrived as promised, always very high quality, and I have to say that it is some of the best chocolate I have ever tastes. Bought the Sugar Plum Fairy and Soldier Christmas tubes for my grand children and I am sure the chocolate will not last long !!!
24 oktober 2016
Review zonder uitnodiging
Antwoord van Chococo
Dear Sheila,
Many thanks for taking the time to send us your comments and we are delighted to hear that you have ordered our new sugar plum fairy & soldier tubes for your grandchildren - we hope they enjoy the contents & keep the tubes afterwards to store useful things inside!
Best regards,
Claire Burnet
co-founder
Wonderful chocolates speedily delivered!
These are the best ever chocolates, nothing else comes anywhere near! Delighted to find that I can order them online to send to special people - easy to place an order and they arrived in first class condition on the requested day. What could be better!
23 oktober 2016
Review zonder uitnodiging
Antwoord van Chococo
Dear Susan,
Many thanks for taking the time to give us your feedback, we are delighted that you have enjoyed them and have also been pleased with the service you received when sending them to friends or family. The team focus on delighting the customer so will be very happy to hear that they have achieved this for you.
Best Regards,
Rich on behalf of the Chococo Team
Marvellous chocolates with unusual & interesting flavours.
Love Chococo chocs they are innovative & lush. Plenty of choice of dark/milk/white chocs accompanying many different fillings. So far my favourites are still the lime/salted caramel chocs.
23 oktober 2016
Review zonder uitnodiging
wonderful flavours , speedily delivered would throughly recommend anyone to try
the salted caramels and fig flavoured chocs are amazing .If you are a chocoholic this is the company for you .
23 oktober 2016
Review zonder uitnodiging
Excellent
Beautiful selection of chocolates. Packaged lovely, and tasted better. Cannot fault delivery times, pricing and customer service.
19 oktober 2016
Review zonder uitnodiging
Antwoord van Chococo
Dear Adam,
Many thanks for taking the time to post a review. We are thrilled to hear that you thought our chocolates both beautiful to look at and to taste! I will let the team know that you were pleased with our customer service too, they will be delighted to hear that too as they work hard to ensure that we send out all our fresh handmade chocolates on time!
Best regards,
Claire on behalf of all the team
Great Service
Extremely good service on the phone... Helpful,funny & really personalised... Have all the time in the world to ensure one gets what he/she needs & expects... Lovely & delicious chocolates, unbelievable great service...
Jacques
16 oktober 2016
Review zonder uitnodiging
Chococo chocolates
Have been buying from Chococo for around 10 years now, first discovered them at their shop in Swanage and have been hooked ever since. Frequently buy gifts for others which never fail to please, with many commenting that "they were the best chocolates they've ever had". I have to agree. Not only scrumptious chocolates, but excellent, friendly customer service. Highly recommended.
16 oktober 2016
Review zonder uitnodiging
Top Tasty Treats
Speedy delivery and delicious chocolates as usual!
16 oktober 2016
Review zonder uitnodiging
Delicious!
Really good quality chocolates. Arrived on the correct day.
15 oktober 2016
Review zonder uitnodiging
Delicious chocolates, creative flavours
Chococo produces delicious chocolates with very creative flavours. Chococo lives and breathes its values in the way in which it produces its chocolate products and carries on its business. And when a small error occurred in the delivery of an order, it was dealt with immediately and properly. Very many thanks. David McEwan
6 oktober 2016
Review zonder uitnodiging
Antwoord van Chococo
Dear David,
We were sorry to get your message via Trustpilot as we could have easily resolved this for you by email or phone as it appears we made an error and sent you the wrong box. We apologise for any distress caused but we would have been happy to send you another one as soon as we were aware of the problem! We are packing a large selection box for you now and it will be posted later today.
Best regards,
Claire Burnet
co-founder
Excellent Service- the best chocolate ever!
Great fast service. Packaged with great care to look after the best chocolate ever!
2 oktober 2016
Review zonder uitnodiging
Antwoord van Chococo
Dear Anna,
Many thanks for your lovely feedback - we hope we can continue to delight you as much in the future!
Best regards,
Claire Burnet
co-founder
Wide ranging flavours
Bought two boxes of mixed milk chocolates from Chococo, one for a friend and one to try. Arrived promptly. Very nice packaging, and vibrant colours. Looks modern and fun. Good thought about the little cards, packaging style etc. Excellent little booklet of varieties (could have been easier to read). The standard menu covers 46 varieties, whereas the box only contained 25! There are some very unusual flavours, but I thought the quality of chocolate very good, and can see why some flavours have won awards / recognition. I'd like to be able to select my own box, but wasn't sure this is an option? I think you get what they have. Very fresh chocolate, so you're supposed to keep it in the fridge and eat within four weeks. The cost is high, but probably reasonable given costs for quality chocolates. I think they make a nice gift so will be giving the second box to my friend. I would buy again, but am not addicted to the wide ranging flavours (yet).
1 oktober 2016
Review zonder uitnodiging
Antwoord van Chococo
Dear Mark,
Many thanks for your detailed feedback. We are delighted to hear that you liked the look of our boxes & also the quality of our chocolates. You are right in saying that our menu does show all of our range but we don't offer all of the chocolates year round as we do work with seasonal flavours. I hope it was clear enough for you on the menu where we have indicated that some of the flavours are seasonal. Selecting the contents for your own box is something that we can offer in our chocolate houses (in Swanage, Winchester & Exeter), as customers can choose from the range available at the time. However, we haven't yet offered it online due to the extra costs involved in trying to manage the chocolate-making forecasts & the extra packing time that would be required if every box was bespoke! You are quite right that our chocolates are truly fresh and ideally they should be eaten within 2 weeks not four! You can keep them in the fridge but we would recommend a cool place, an old fashioned pantry at c15 degrees is the most perfect temperature. I hope that you will continue to consider us in the future as gifts for friends and that you do become increasingly addicted to our range of flavours!
Thanks again for your feedback & I will bear your comments in mind about our menu to ensure we make it clear as possible to read
Best regards,
Claire Burnet
co-founder
Fish, chips and peas.
Delivered on time for birthday. Grandson allowed parents to have one pea each. Real chocolate in a surprise pack.
26 september 2016
Review zonder uitnodiging
Chocolate at it's best
I have bought chococo for many years, and the quality, service and price is still a winner in our house.
We have occasionally bought from other sources, but still return to trusty chococo.
25 september 2016
Review zonder uitnodiging
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