ChowNow Reviews 153

Wish I had looked here prior to ordering with ChowNow.
Order was accepted and delivery time provided. Unfortunately, when I contacted customer service after over an hour to inquire to my order, I was told their delivery window was within their acceptable range, but it still has not been picked up.
When food finally arrived an hour and a half later, every single dish was ruined and an edible.
Customer service repeatedly quoted the same line regarding acceptable time acceptable service.
There is nothing acceptable about any of this. Will never use them again.

Order was never received but app showed it was delivered. There was no communication with any delivery updates. Having a hard time getting a refund and it was an expensive meal. DO NOT USE!

If I could rate zero, I would. Food never arrived after waiting for over an hour. Multiple attempts to call someone for assistance, finally reached them and was told they would issue a refund but it would take 3 business days to receive. No apologies, no dinner, nothing. Terrible service- DO NOT USE THEM!

ChowNow picked up my food order, drove to my house and dropped off 10 tulips at my house and kept my food!!! ChowNow customer service is not available. Never heard a word from them. ChowNow is a scam!

Ordered a pizza. Order went to the wrong restaurant, it didn't show up on my chownow account. Customer service told me the confirmation email went to my "other email" but can't tell me which one. No refund.

Food never arrived. Waited for an hour and a half. Terrible customer service. Had to go to the restaurant ourselves and pick it up. DO NOT USE!

I would give 0 stars it were an option. The driver lied about the time that she would come. After already being over 40 minutes late. She told me she was five minutes away. That was over 20 minutes ago. Just be honest.

After signing-up for the online food ordering I learned the service is very poor, the food order for my elderly parent could be driven around from place to place before delivery so I could not be certain the meal would be in "ready to serve" condition when it was finally delivered (it MIGHT be kept warm but there was no assurance of that but the food's crispy or tender condition, etc. would not be assured at all). I tried to delete the account and you absolutely can't do that! After quite a bit of time with online contact I was assured they would take action to delete the account after two weeks and ensuring my privacy which is unrelated to closing an unused account! It's now over two weeks and no contact and the account isn't closed. Please don't even think of using this service unless you don't mind your data being trapped in their system and don't care about quality service for your money.

chow now delivery service driver ruined my meal experience by requesting that I go and get my ID because she thought cocktail sauce listed on the receipt was an alcoholic beverage. Chow now driver did not understand that restaurant does not deliver alcohol. She caused a debacle at the front door of the house people inside the house thought I was ordering alcohol. When it only cocktail sauce for shrimp. The instructions on the order said to leave the food at the front door. There was not supposed to be any conversation with the customer. acceptable delivery service. Called Murray’s restaurant where the food was delivered from the managers response that she doesn’t, “ know or not know or see the delivery drivers “

Similar experience to other bad reviews. Order was sent to an incorrect address, got no response to asking for refund. Will need to do a card chargeback

Chow now is a scam. I used the service one time. My order never came I waited over an hour. The support number they provide doesn’t work keeps telling me all messages are blocked. I called the place where the order was being made the guy told me the order was cancelled. I emailed them they said they would get back to me in 3-5 business days I’ve been waiting since 6/23/25 it’s now 7/26/25 no response no refund

Local restaurant stopped using ChowNow because they haven't paid them and cancelled the service. ChowNow still accepted the order took my money and even told me when the order would be ready. The restaurant never received my order and when I contacted customer support they informed me that they have already paid the restaurant and that they will look into my order and will get back with me no sooner than 3 business days. Do not use this app, contact the restaurant directly to avoid this experience.

My (total of 2 over two years) orders and pick up went fine. However, trying to cancel my ChowNow account has been a nightmare with no end. After opening my account on their website, it would not provide my credit card number or any option to cancel it. I spent considerable time using all options available: online, by email and by phone. Last I heard, someone was going to "get back to me" ... and that hasn't happened.
First and only time I've had an online service which would not allow me to remove my credit card authorization and close my account. Beware!!~

I used this app to place a pick up order at Frontera by Rick Bayless at O’Hare T3. The order tracker did not get updated when the order was ready, it just showed some predetermined countdown that was completely disconnected from the order progress.

Chow now Delivered food to the wrong address,
When my mom contacted customer service for help the lady just wanted to be argumentative and dismissive she actually had the audacity to tell my mother to Google the address and go get the food herself thanks for nothing

When my driver arrived with my order, he insisted on seeing my CA driver's license (or a national ID or passport). I have never had to show an ID to receive my food before. There was NO ALCOHOL in the order.
The driver then proceeded to photograph both sides of my driver's license. This is a serious invasion of privacy, and it is probably illegal. Unless I get a reasonable response from ChowNow, I will never use this service again.

I love the ordering experience and delivery service

Just horrible. The app is total garbage, the waits are long, and the drivers have no idea that they’re not doing a DoorDash delivery.

The pizza keep arriving later than it says in the app and looks like they vary the box like they are carrying a book! All the pizza is in one side of the box.

Order was 25 min later than stated. Food was cold by the time it was delivered. I would not recommend chow now