Ordered a 5ft living pot blue spruce Christmas tree and it’s absolutely beautiful. Only downside was a 15 minute notification of delivery date and time. Unfortunately I wasn’t in when the tree was del... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
We ordered a tree at the end of october, and it was supposed to arrive the last week of November. It never came and the company didn't follow up with us until we reached out on Dec 3. They offered to... Toon meer
We decided quite late about ordering a tree . We were concerned about whether it would arrive in time, but needn't have been - it arrived less than 36 hours later. Plus it was a very good tree - well-... Toon meer
Tree looked amazing and lasted AGES! (Got the Norman Fir- had so many compliments from guests
Bedrijfsgegevens
Geschreven door het bedrijf
Have a real fresh Christmas Tree Delivered this Christmas with free UK delivery on our range of cut and pot grown trees. We are one of the top UK sellers of real Christmas Trees. Selling over 30,000 Trees each year you can trust us to deliver the perfect tree.
Contactgegevens
Glasgow Road, G65 9BX, Kilsyth, Verenigd Koninkrijk
- contact@christmastreesdirect.co.uk
- christmastreesdirect.co.uk
4,2
Goed
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great buying experience
Great buying experience. Ordering and payment was simplw trees arrived quickly. They were exactly what I had ordered and in grwat condtion. Couldn't be happier....
8 december 2025
Great little Christmas tree good…
Great little Christmas tree good quality & fast delivery
8 december 2025
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
The tree was lovely but…….…
The tree was lovely but the pot was packed to the brim with soil and stones which made it impossible to water without the water running over the sides.
I am hoping that it lasts to Boxing Day!
8 december 2025
Antwoord van Christmas Trees Direct
Dear Miss Sheridan,
Thank you for your review. We’re pleased to hear that you found the tree itself lovely, but we’re very sorry that the potting made watering difficult and caused concern.
We will be raising this with our supplier to see if improvements can be made for next season, so that watering is easier and more practical.
Kind regards,
Emily
Customer Service Team
Easy ordering and fast delivery and…
Easy ordering and fast delivery and excellent communication.
Excellent products too.
Would have given stars if their packing hadn't have had to be redone by carrier company DPD. Cardboard wasn't up to the quality needed for products .
8 december 2025
Beautiful tree and fast delivery.
I was sceptical at first because I never bought a tree online without knowing how it looks.
The tree I received is utmost beautiful and it came so quickly!
Thank you so much for making my Christmas 🎄
8 december 2025
CAUTION: False advertising
This was the an expensive error on my part. Order as per the marketing, the tree arrived (in time to be fair) but it was small and nothing like the pictures. The pot cover I ordered did not fit and the company has not responded constructively. Its a scam.
8 december 2025
Excellent delivered in good condition…
Excellent delivered in good condition slightly ahead of schdule
8 december 2025
Poor item not as shown on the website.
The tree was delivered as promised. However it was 7ft not 6ft which is a minor problem. However the tree is very sparse . I appreciate that this is a real tree but totally different from the pictures . Loads of gaps between the branches. It is also shedding needles already. It does not look good. Worst real tree I have ever had
10 december 2025
Review zonder uitnodiging
Antwoord van Christmas Trees Direct
Dear Ms Davis,
Thank you for your review. We’re very sorry to hear that the tree you received was not as expected and that its appearance has caused disappointment.
We truly value your feedback and would kindly ask that you contact us directly so we can look into this further and see if there is anything we can do to improve your overall experience. At the same time, we are reviewing our product presentation and quality checks to ensure our trees more closely match what customers see online.
Kind regards,
Emily
Customer Service Team
Great service
Was super easy to select a tree and came a little earlier than expected
8 december 2025
A Luscious Christmas Tree
Very speedy delivery of a most beautiful tree, so full and luscious, I am over the moon and could not have picked a better tree in person!
Highly recommend.
8 december 2025
Simply stunning wreath
25 november 2025
Beautiful fraser fir
Delivered to door and is a beautiful Fraser Fir. Love it, looks great up
15 december 2025
Very good experience
Trees turned up on time (although a day early) and look great. Customer care team were good as well. Thanks for a great service.
4 december 2025
Great tree Delivery disappointing!
Ordered a 5ft living pot blue spruce Christmas tree and it’s absolutely beautiful. Only downside was a 15 minute notification of delivery date and time. Unfortunately I wasn’t in when the tree was delivered! It was left on my front patio partially hidden by two wheelie bins! Luckily I came home within 30minutes!
30 november 2025
Tree fresh and good shape Third year we…
Tree fresh and good shape Third year we have purchased.
30 november 2025
Don’t waste £10 on the pot!
The potted tree itself was nice but totally root bound in its tiny pot. The £9.99 pot I purchased was pathetically small and flimsy and very similar to the pots you buy bedding plants in. Totally unsuitable to replant the tree into and support its weight safely in my opinion.
7 december 2025
Antwoord van Christmas Trees Direct
Hi Jayne,
Thank you for taking the time to leave your feedback. We’re sorry to hear that you were disappointed with the pot cover and that it did not meet your expectations, particularly in terms of size and suitability for supporting the tree.
We appreciate you highlighting this, as it’s important for us to understand how our products are being received. We haven’t had any direct contact from you regarding this order, so we didn’t have the opportunity to look into the issue at the time. If you would like us to review this further or discuss possible options with you, please do get in touch with our team directly at contact@christmastreesdirect.co.uk and we’ll be happy to help.
Kind regards,
Emily
Took so long to deliver
Took so long to deliver. I actually emailed them and they said they sent it. Then next day emailed them again and said would give me a refund, so had obviously not sent it. Still have not received my refund. Would not recommend.
7 december 2025
Antwoord van Christmas Trees Direct
Dear Ms Elliott,
Thank you for your review. We’re very sorry for the delay with your order and the frustration this has caused.
As per our email correspondence, we have had to consider this order lost in transit with the courier and have indeed processed a full refund. Please accept our sincere apologies for the inconvenience and disappointment you experienced.
Kind regards,
Emily
Customer Service Team
The tree was delivered at time…
The tree was delivered at time expected.
The tree was very well packaged and I am really pleased with it.i am looking forward to planting her in my garden after Christmas ❤️
30 november 2025
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.