Faulty product, non existent after sales service!
We ordered a bed which we absolutely love. Every time you move though there is a really loud clunk from the LHS of the headboard, all other joints perfectly solid. One self led bit of input from the company (DIY fix) (which failed to improve the problem), reassurance that they would help us, nice words in the email but sadly NO FURTHER REPLIES after several chases over numerous weeks i am resulting to a poor review. I never do this, not a serial complainer. This service is genuinely shocking, we love the bed but this noise making it impossible to get a good night sleep. So frustrating as it was expensive and I we had to save for it. If they channels effort into service and keeping customer instead of constant marketing posting etc they would have had more custom from us. We had previously bought a mantel from them. Sadly, a lost customer. Date of review is today and we have had the bed since mid feb 26 - so definitely not the wood acclimatising as they claimed.




