Churches Fire & Security Reviews 

I reached out to the team inquiring about a quote for the intruder and fire alarm systems for a new location in mid-April. Despite multiple attempts via phone calls and assurance that my request was noted, I have not received any follow-up communication from your side. As a result, I decided to collaborate with a different company, however, I wanted to convey my disappointment with the level of service provided.

Our intruder alarm would not accept the pin number, so I couldn't silence it. I rang Churches emergency number and spoke to Nick who managed to contact and engineer called Darrell and diverted him to our address.Darrell dismantled the alarm checked it and re-assembled it. He was such a pleasant, kind and helpful guy and very reassuring indeed. he recommended a survey of the alarm panel as it is quite old and the one of the buttons sticks occasionally. Your company should be proud to have him working for them - he deserves to go far!

One of their workers nearly run me off the road all because he was mad about not being in front of me. Happened this afternoon toward Fleet/Camberley way. Driver was next coming up next to me at traffic light (which was merging lanes).I was much ahead of sed driver when he tried to squeeze in last min speeding up (which was unsuccessful) proceeded to follow me down this long road at the tail of my car only cm away from the back of me. We came to a roundabout in which he went into the wrong lane for this exit that I was turn off on (again an attempt to get in fort of me) to which he continued to follow my car cm away form the back. Driver then went onto opposite side of the road which oncoming cars to then squeeze in front of me and hit his brakes to which I held my horn. He then went into 1st lane to turn into housing estate and stuck his middle finger up at me like I was in the wrong. I think this all stems back from he not being infront and wanted to gun down a 40 at 80 😂

Seeing these review for this company really doesn’t not surprise me, number plate was given to the company along with dash cam footage - will anything be done ? I highly doubt it.

If this is the kind of people who work for this company definitely avoid using them ! Made the company look back resulting in yet another bad review 😂😂 all because he is a dangerous driver and wasn’t respecting the rules of the road. Tosserrrrrr.

Good thing I wasn’t hit or this would be way more serious than a bad review. Let’s hope if the company know what good for their company they will ban drivers like this who make their bad reputation worse.

79% 1 stars says it all 🤦🏼‍♀️

Since our alarm maintenance company was purchased by Churches, our business had nothing but grief. They are beyond incompetent (and I don't write bad reviews lightly).
It Churches them six months to upgrade our alarm system to Dualcom since our business no longer has a landline. They are never willing to help with the simplest of problems and will always charge for anything at a huge premium. Avoid them like the plague.

Wanted £350.00 to attend my home to do an engineer reset on my alram as they had bought mono alarms out and I didn’t have a contract with churches. An extremely short sighted business plan as I will never contemplate using them again and reading online reviews I am not alone!
Unless money doesn’t matter avoid.

very rude man on the line. I called to question the rise in cost since they took over Mono who I never had a problem with in 15 years.

He more or less said - do u want to cancel or not.

Mono would never treat a client in this way.

Good service, fixed and replaced what needed to be fixed on the same day. Fair prices.

Appaling customer service. We are supposed to be on a schedule for fire extinguisher servicing and PAT testing. naver happens, they dont reply to emails.
The engineers are great when they get to us.

Was a loyal mono customer till taken over by this shower. They're operating a scam whereby they let your cover lax without invoicing you so they can charge exorbitant amounts for call outs because you're not covered. Avoid like the plague

Edit: agreed to pay for the call outs (Which were previously free) and Churches responded by sending me a solicitors letter for debt recovery; Can these scumbag tricksters get any worse? Please don't have anything to do with them.

Churches took over the company we appointed to manage fire safety for our business and the service took an immediate nose dive. Poor communication, technicians showed up without us requesting them and charged us for work we didn't want, written complaints were literally ignored (no response).

To add insult, they rely on spurious T&Cs contained in their email signatures to keep you in contract for a year after giving notice.

Worked for the company for around a year, amazing place to work all in all. Customer service is always top of the list and most people do care. Churches fire and security are always looking for ways to improve and develop as a company for a better experience and overall level to the customer.

I was a customer for many years of the highly regarded Mono Alarms which were acquired by Churches Fire and Security in March 2022 and was told nothing would change. I pay an annual fee for the maintenance and service. At the (delayed) annual service in January 2023 I asked if the battery was ok as I had problems with a faulty battery when the alarm was first installed 30 years ago (replaced Sept. 2019, have the specification). On June 19th the panel started beeping, the system wouldn’t set and a message appeared to say the battery was running low.

I called out the engineer to replace the battery which turned out to be about 4 years old and should have been done at the service. While the engineer was on site I asked him to replace an old sensor. Afterwards I received a bill of £322.15 (including 20% VAT) for the call out which listed:
Call out charge £80, Sensor £126.15, Battery £43.57, Old battery disposal £16.55 (All plus VAT at 20%)

As a result I got in touch with one of my local contacts who has many years experience in the security industry and is competent and honest. I showed him the itemised bill and the detector which was fitted. An internet search for the prices of reputable brands of the items fitted confirmed my suspicions that I was being overcharged.
Battery disposal. Recycling centre is nearby for free disposal. Rechargeable 12 volt 3amp battery cost £14.95 + VAT, Sensor £13.99 + VAT
I have contacted Churches listing the internet prices compared with their charges and I await their comments and justification. If Churches Fire and Security don’t treat customers (and their staff) fairly they will lose business and tarnish the company reputation! Along with many other dissatisfied customers I will not be the first to cancel the service contract when the current one expires.

This company acquired Mono Alarms and we were told nothing would change.
We pay an annual fee for the monitoring, maintenance and service of the system.
Churches have recently been out to service the system and have left me with a bill of c£350 for changing the batteries and replacing a PIR (that was installed less than 2 years ago). The charge for the PIR was £233. I have found the same device online for £59.50. The bill charge for the batteries was £126. Screwfix supply the same batteries for c£35. To add insult to injury, they then wanted to charge £16 to "dispose" of the old batteries. The local tip has a collection box so these batteries can be disposed of free of charge.
I have challenged the charges but have heard nothing (despite a promise of a 3 day turnaround) and an email chase up.
I don't recall ever paying Mono for batteries and they would have replaced the failed PIR free of charge.
Churches is a consolidator buying up smaller alarm companies so presumably they have a rather large debt pile to service. I understand that they have to make profit but these rates are just ridiculous.
Mono was a great family company with an impeccable reputation. Unfortunately they sold to a corporate focused purely on profit rather than service.
So has nothing changed? - It doesn't appear to the the case.

So 5 days after calling to complain that the engineer failed to attend a planned call to my property for the second time in a month and a promise that someone would call me, nothing! I can’t believe how a company can behave in this way. Absolutely shocking.

Have emailed customer services with the same simple same query for the last 3 months and the only reply I get is we are busy and a reply may take a little longer. Absolutely useless. So many other providers out there and I will be switching

One star is one too many for this company. They purchased our existing provider Mono Alarms and have failed to resolve a call out that is over 12 months old ( I only need an new external sensor). Nobody appears to take ownership or has the ability to resolve problems. All invoices are in query. They blame Mono's systems, I didnt have any problems with Mono's systems for 9 years until these guys took over. Derek Ho has been trying to resolve this since July 2022. I have even been contacted to see if I would like any other services provided to me ! The Mono engineers have left. Avoid Avoid Avoid
UPDATE - having finally had the parts fitted in July23, and being credited in Sept 23 as they were included in my contract - Churches have now decided they have a different contract to the one I have that doesn't cover external sensors from rain damage and now want to charge me over £1k to replace two GJD's. DO NOT TRUST THIS COMPANY.

EDIT;

I have now had a helpful conversation and email from Churches customer experience team.

I was left with the impression that my feedback was important for them to improve customer services and I am happy with the agreed outcome.

Dreadful company. Like other reviewers, they bought the company that installed my alarm at home, Mono. I paid Mono an annual amount which included an annual service and no call out fees for any issues.

Churches wrote to us to say they were taking over, and nothing would change.

They came out and did a fix on one issue.

The next time they tried to charge an exorbitant call out fee. When I queried it that asked me to prove I shouldn’t pay it, but declined my offer for them to prove I should.

I challenged the invoice and sent all the evidence in January 2023 and I’ve had no reply.

They serviced my wireless alarm in February and didn’t replace any of the batteries in my wireless shock sensors.

One went over the May bank holiday weekend and they wanted £160+VAT as a call out fee, despite the fact this battery should have been replaced in February.

Called them to challenge this earlier this week - lots more “prove it!” attitude from them. Have sent a complaint but as they don’t reply it will never be answered so I am left with a non functioning house alarm.

So now I’m looking for another provider. Avoid Churches at all costs.

This company charges exorbitant prices for replacement fire extinguishers that can be bought for a fraction of the price from other suppliers. Be warned, do not accept these costs until you have checked the prices elsewhere. Churches have always been the most expensive company by far but play on "regulations" to get more vulnerable customers to stay with them.

This company had the cheek not only to bill me 46 days after I had already paid the original bill in full, but to add £1.20 on to the original bill on their "reminder" invoice. I sent them an email to their "customer services" drawing attention to their oversight and unsurprisingly I'm still waiting to receive an apology or explanation.

Churches Fire & Security took over Detect Fire & Security - the firm who installed a CCTV system at our property in 2021. For the first few months since Detect installed the system it was working perfectly, then the alerts stopped working properly so when the annual service was due, I reported this. The Churches Technician attended in March 2022 and was unable to resolve the CCTV alert issue and left, telling us that he would speak to Churches Technical team and report back. We heard nothing for a number of weeks and upon contacting Customer Service was informed the Technician was off sick. We have since been sent an invoice every few months for the CCTV service but I have refused to pay as the job is still unfinished. A lot of going back and forth has been going on and still no nearer to getting the problem resolved. Now churches are claiming that a Technician attended in March this year and the outcome is that we need to upgrade the CCTV!!! Well this is a lie as we have not had a Tech visit since March 2022. Their customer service is shocking. Be warned.