cinch - Derby Superstore Reviews 1.302

I was told they weren’t expecting me so car had not been charged, it had been cleaned but clearly it had been rushed, apart from that I am very pleased with the car

I was extremely well looked after by both Ian Neal and Nina throughout the entire process from visiting with so many questions, to trading in my car and collecting the new one. The ease of using the website, the user-friendly experience, and especially the great sense of humour and excellent customer service truly make all the difference. Because of that, my experience with Cinch has been one of the best I’ve had. It is always my first choice whenever I think about changing cars or recommending a company to a friend.

Excellent assistance and communication at all times. Returned first car within 14 days . . . no obstacles or dispute. Second vehicle delivered two days later and helpful advice to negotiate the financial transactions.

Excellent no fuss service, chose a car and collected it next day. Can’t fault them.

I purchased a Mini Cooper S from Joe Alldread, and the process was very straight forward from start to finish. Answered any questions I had about the vehicle and when I was completing checkout of the vehicle. He was super accommodating!
Handover of the vehicle was with Ian Neal, again, he made it very straightforward and simple. Highly recommend buying a car from these guys at Cinch!

Had my car delivered yesterday and there were a few issues. Contacted Cinch and their customer service (Ben) was absolutely fantastic. All issues will be resolved. Highly recommend.
Also the delivery driver (his name was Jag) was extremely friendly and called with an estimated delivery time.

Process of buying was very easy. Communication was good with guidance along the way. Delivery was good & on time. Car was as per the photos & as described. 14 days to change mind & 90 day warranty gave peace of mind considering I was unable to view the car. All good.

Great experience from start to finish

I've recently bought a car and had it delivered to the Derby branch for collection. The whole process was really smooth and every team member from Cinch I interacted with was amazing.
When I picked up my car from Derby I was greeted by Ian N who was incredible. He was extremely knowledgeable, kind and generously took the time to sit with me and explain all the features of the car before I left.

Cinch is the only company I would buy a car from
There are many companies
But only 1 cinch

Good service

Ian Neal was really friendly and very helpful - a thoroughly pleasant experience.

Today was our second experience with Cinch. We used them a couple of years ago to deliver a car to us. This time round we collected from Derby (a 90 minute drive from where we live). We were excited to visit the branch to collect our already purchased car but a little apprehensive about the 'car sale' environment and pushy sales people. We shouldn't have worried though. Greeted by Ian Neal who instantly explained what we needed to do and that he'd be with you us in around 15 minutes. A very approachable man who put us at ease instantly. We love the new car. We went to a service station to charge the car and noticed the air con wasn't working. We headed back to the Cinch dealership a little worried about what would happen, if it could be fixed etc. They spent a good 45 minutes looking at the air con for us and regassed it. It's now 100% working!! Great for the current heat wave!! Our 10 year old was given some colouring to do to be added to Ian's wall which she loved. They couldn't be more apologetic.

Everything about Cinch we love! We've used them this second time due to a faultless experience the first time and now cannot wait to use our new car. We definitely recommend . Thank you to all involved and a HUGE thank you to Ian Neal for making our experience so amazing!!!

Good experience with Ian and Nina.

Traded in our car for a new car and was helped by Ian Neal who was supportive and delivered and excellent experience for me and my family. We are pleased with the new car and how easy Ian made the process feel. Thank you again for the great support!

Outstanding service

Excellent customer interface, via telephone and subsequently in person. Reason for 4 stars is that it was an electic vehicle and we asked for it to be charged( at our expense) ready for 3 hour journey home. There was no charge so 3 hours became 5 hours. Disappointing that Cynch internal comms failed.

It's all just so easy. All done by email until the day you pick your car up. The guy who I met on the pick up day was fabulous. He explained everything in a understandable way and was very patient with me asking questions. 5 stars just for Ian Neal. So far so good with the car.

Car with multiple issues day of recieving. Honestly should have returned it within the 14 days and I would recommend you do the same.

Car had a wobble moving at 60+ mph which was noticed on the first day. I noticed shortly after that the clutch was creaky. Helpfully when I contacted cinch they booked it into a garage. Unfortunately the garage didn't actually fix the wobble and they said they couldn't look at the clutch. Stopped getting any reply to my emails from cinch for a week. Called them to try to speed things up. Spoken to a lovely man that was very helpful. However, the soonest garage appointment was September. Emailed to explain I could not wait this long and was worried if the car would even be drivable in 3 months time given the clutch was periodically not working and I did not feel comfortable continuously driving. Cinch then unhelpfully booked into a garage 50 miles away that was free in July. I appreciate the attempt however given it was still in July (2 full months away at that point) and also many miles from home with a dodgy clutch which I didn't feel confident driving that far, it wasn't a great option. They then rebooked me in to the original for September. I enquired about the possibility of using a local garage for a quote and agreeing a level of reimbursement, to which I received no answer now weeks later.

Not sure why they promote convenience as something they provide given I've bought more reliable cars off a stranger for a grand and paid almost 8k to have the most stressful car experience of my life. Should have known it was too good to be true glad I didn't buy anything more expensive. Good luck to anyone that has a car from here.