Circle Waste Reviews 809

I booked a skip with Circle Waste and paid in full, including the permit, on 25/02/26. It was due for delivery on 27/02/26 but never arrived. When I called, I was told they had cancelled it without notifying me and without issuing a refund. I had already had an internal wall removed ready for the skip. No explanation was given. I wouldn’t use them again — extremely poor customer service.👎👎👎

Good service

Proper scamming, bad services. Give them a call ask for a skip they said it will be delivered in the morning after 4 hours waiting we can't delivered your skip and then I want to cancel my order and charge me £50 +Vat because they can't manage they're business properly what a shame

I was quoted a price of £360 only to find this was ex Vat when the invoice arrived! Also, I requested collection via email but this was ignored which meant a delay in collection until I called them directly. Apparently I should have read their t’s and c’s!
I wouldn’t recommend them which is a shame as the skip lorry driver who delivered was very helpful and polite.

Aptly named. You'll be going round in circles trying to arrange collection with this company. Over a month after delivery, the skip I ordered has yet to be collected, despite numerous calls. Communication is appalling. Avoid.

Disappointing experience overall. Collection arrangements were not followed, communication was poor, and I had to chase repeatedly just to get updates. I was initially charged an aborted visit fee despite being available, and although this was eventually waived, the skip was left on my private land longer than agreed with no proactive communication.

The issue was resolved in the end, but only after significant time and effort on my part. Not a smooth or professional process, be aware this company are keen to try and add aborted visit charges .

Quoted me £380.00 for a skip then took over the phone £474. Without me knowing. I asked them to call when they pick up the skip so I can unlock the gate. This was before Christmas.
Called them several times to collect the skip and on several occasions arranged a time to collect the skip.I waited several different days as agreed and no one turned up. On one occasion they admitted they had not sent the instructions. Then upon chasing them now the second week in February I was told that I had an outstanding invoice of £150.00 because they turned up to collect the skip on the 6th of January and could not get in because the gate was locked. I was never told about the collection. The skip should have been picked up the week before Christmas.
Would not advise anyone to use this company. The skip is still there now Feb 15th. Still waiting for them to resolve the problem and the skip is still here, it is now the 10th march 2026.
Skip has finally gone now the end of march. The extra cost was because of vat they never told me the quoted price was + vat. I also had to pay £150 + vat for an aborted pickup which was there fault and I was not aware of. I had to pay as they would not pick up the skip untill I had. I wish I could have just left the skip there forever I have used many skip companies in my time and never had a problem like this do yourself a favour don't use them.

I spent over an hour with them trying to rectify the delivery they messed up. Don't bother with them.

Circle Waste LTD - some of the worst customer service I have experienced. After placing an order to be delivered locally to the company on the 14th January and being told a ETA for the skip between 7am and 8am. To then not being contacted for hours at a time as the skip was delayed 3 times to still not receiving a invoice 13days, 3 emails, 4 phone calls later! I do not recommend using this company.

Good customer service with competitive pricing.

Do not use this company!!! Do not use this company!!! I had 5 skips from this company for period of 4 months. Every time rather will be delay on the skip or a problem in the call centre. They are very rude on the phone so please don’t make my mistake to use them!

The service to be fair was fine and they delivered the skips on time and when we wanted them at a competitive price BUT, I have just been informed that I owe them £99 plus VAT for an admin charge for compliance. This charge has come out of the blue and was never mentioned in our initial conversations, now I know why. It is in their T&C’s at point 12.3 which I have just read. I am disputing why this wasn’t mentioned before and I will heading to Trading Standards.

Great person dropping off and picking up, letting me know what to include. Also, letting me know I could include more when the load was light, Very responsive, would definitely use again!!

Yet another let down by Circle Waste!!
Told me they'd collect my skip this morning and didn't turn up, been waiting in all day, phone call after phone call to.them, assurances they would pick it up but they never did ! I wasted a whole day (AGAIN), because of this incompetent, lying unprofessional bunch of liars!

AVOID THEM AT ALL COSTS, READ THE OTHER REVIEWS, MY EXPERIENCE IS NOT UNIQUE, MORE THE 'NORM' !!!

I never get a response from my emails, am often promised a date or service over the phone that never materialises and messages don't seem to ever get through to the depot carrying out the work. Very frustrating...

Refunded because of run out of skips I ordered. Did this without offering me any other solution (another date, size etc...)

NOT trustworthy at all. Very mis-leading list of prohibited items provided in order email (explicitly lists fridges and freezers, does NOT mention electrical items at all). They then disposed of electrical items without checking with me that I wanted to pay additional fee to have them disposed of. They would never have been in the skip I hired if they were on the list of prohibited items from the email.
NOTE - they also operate as AMA Waste - so beware.

I NEVER LEAVE REVIEWS BUT DO NOT USE THESE ABSOLUTE SCAMMING SCUMBAGS. CHARGING DIFFERENT PRICES FOR THE SAME SKIPS UNDER DIFFERENT COMPANY NAMES . CHARGED US £210 FOR AN EXTRA CALL OUT AS THE DRIVER WOULDN'T TAKE A COUPLE OF TYRES OFF THE TOP OF THE SKIP WHICH WE DIDN'T KNOW THEY COULDN'T BE PUT IN. ROBBING ARROGANT RUDE SCUM OF A COMPANY.

Very efficient ordering service but taking your money is all they do good. Skip failed to arrive as promised, customer service is very poor with promised calls back do not happen, no replies to emails. Won't confirm when skip is being collected, staff don't care.