City Parking Reviews 

The person who was dealing with me was too rude.

Always helpful, always respectful, always careful with the car. Reasonably priced.

Manager always says they are full no matter what time you arrive.

I literally took photos of my car on dropoff and pickup, they put a large dent in the door, and then even after I got three local estimates, they wouldn't come close to matching even the lowest estimate. Avoid at all costs. The manager is a good guy, but their employees are incompetent and their claims department is crooked.

I had a reservation for 1 PM which should have left ample time to make my 1:30 appointment at MSK. When I arrived at my reservation time I was told they had no space for me and told me to wait across the street. Meanwhile car after car arrived trying to enter the garage creating a huge jam because this location has just one narrow driveway for both entrance and exit. After 30 stressful minutes for me I finally got in at 1:29. After this experience I will use other options several blocks away from my destination, rather than return to this lot which is conveniently located right next to the hospital.

Prepaid for spot but was turned away by abusive and threatening attendant who was screaming at us in Spanish to leave because lot was apparently full. Another prepaid customer arrived just after us and received same treatment. Attendant was unhinged and offered no explanation or refund and physically blocked car. No one answers telephone number. Disputing charge with credit card company.

Many thefts at City Parking locations due to lack of security, negligence, broken cameras, ease of access, little company HQ care. DO NOT PARK AT THEIR LOCATIONS.

The parking attendant was professional and courteous. This is the first time I have used the QR code here, and he made the process seamless and easy.

Easy, fast and cheap.

Employees are always very friendly, very fast, and accommodating. Garage has always been very careful with my vehicle.

Clean, safe, easy in and out access.

The location at 359 W. 49th st City Parking- Worldwide Plaza Garage, LLC near Times Square is horrible! I prepaid for parking. And when I went to get my vehicle they said I owed an extra $10 because I have an suv. The attendant didn’t say this when they took my car, it wasn’t posted anywhere in the area where the cars are dropped off, nor was it stated when I purchased my pass online. I told the “manager” I didn’t have any cash and my phone was dead so I couldn’t use Apple Pay and he told me to go out and find it. Mind you my vehicle fit in a standard parking spot so why are they charging extra when no extra space is needed? SCAMMERS!!!

Terrible experience when collecting our car. We had an infant and two young kids, and needed under 5 minutes to secure them in car seats and set up navigation. The staff member shouted at us, locked the garage, and threatened to call the police—refusing to listen when we explained we were ensuring our children’s safety. His aggressive behavior frightened our kids and left us very upset. Completely unacceptable.

I received excellent service

Very nice
Easy to find

Fantastic service and great rates to park. Long time customer.

Employee involved: Victor
​I understand every garage is different, but the garage at 235 W. 48th St. in New York City was a particularly frustrating experience. Victor was clearly upset that I had lost my ticket and told me I had to pay him a $10 cash fine. When I asked him to show me the company policy for this fee, he called me stupid and became very agitated by my question.
​Long story short, he rang me up, thinking I would pay the $10 in cash. Instead, I just paid for the parking with my tap card. When I asked him again for the policy on the $10 cash fee, he wrote up my car again. When my car was brought down for me, the valet driver asked Victor if I had paid yet, and Victor said no. When I showed Victor that my bank account had already been charged by him, he told me to call my bank. After I did and confirmed that my account had been charged, he insisted I was wrong, stating that "the ticket never lies."
​To get my car back, I had to pay $154 on top of the $134 I had originally paid. I didn't want to sit there and hassle with the guy, so I paid the additional charge. Once I got my car and keys, I immediately began trying to reach out to customer service, but so far, that's not looking very promising.
​I understand that an experience like this only happens once in a while, and no one should be treated the way I was. I'm not saying you should avoid this garage, but this company needs to have a better customer service focus. I was charged $280 for one and a half days and was left with a horrible experience.

Best lot in NYC.

Courteous attendants. Good location and good price.

Wait time is ridiculous at the Lenox hill location. Waited for my car for 2 hours one night! Only had one guy working and whistling like he had all the time in the world. Long wait time again today. Very frustrating and upsetting since most people parking there are visiting MSK. Expected better.