CitySprint - Medway Reviews 

Gave a 4 hour window and still waiting , tracking the driver and went past twice now miles away. Called the centre in Rochester they said they don't know what he is doing.. said I was next delivery but lies .. the driver is still stopping at other drop offs . Do not use this company they don't care. Office said they will keep me updated, yeah I suppose they are supposed to say that , but never followed up.. stay away from these .

Really Great Service and Very Great Customer service from Ayla Dasilva , she goes above and beyond when doing our deliveries and we get good feedback from our customers on the service to.
Really courteous and polite and very friendly

City Sprint has to be one of the most unreliable and difficult courier service I've come across, only to be outdone by ParcelForce. Their tracking sucks and their couriers don't deliver within the given ime slots.

I was originally due a delivery on 24/9/25. However, the courier didn't read my delivery instructions or else he would have seen that my buzzer is out of service. Therefore, I told him to enter the property via the 'trades' button. Instead, he decided to call me, which I was unable to answer due to being on the road. This resulted in my order being taken back.

I expected them to attempt to redeliver the following day but they did not.

After contacting Wickes and having them rearrange the delivery for today, Monday 29th, you can imagine my irritation when the same thing happened again, only this time the courier wasn't even within the delivery time frame given to me. Again, he didn't read the instructions, didn't attempt to enter the property and didn't take any notice of the delivery instructions to leave the parcel by my front door.

Gavin (MS43) was so helpful when we messed up with backing up a phone that he was to pick up. We couldn't be more grateful to him for going "above and beyond". A boost to our confidence in human nature!

This was my first time using City Sprint and Milen the delivery driver was excellent! Based solely on the experience with him, I will be using City Sprint again and again.

Staff like him are hard to come by, don’t let him go!

Gavin is always friendly and helpful and patient when waiting for us to be free to get the deduction notes for him

Gavin MS43 is always very polite and professional always happy.

Our courier is friendly helpful and very reliable.
He is Gavin MS43

Gavin comes to us weekly, always friendly, polite and helpful.
Always arrives at a regular time.

city sprint deliveries i had two orders delivered by this company both on time the second was yesterday and the drive was a real gent he carried three flagstones into my garden for me, can not fault this company Mr r winder kent order number 664239079.from wicks ashford Kent

I rarely write reviews, but whenever I order anything from Wickes I always get the same CitySprint driver. Dave MS28. The guy is a legend, always friendly, delivering on time, the delivery is always in good condition, but the most valuable thing is that he goes out of his way to help. Legend.

Drive James Missq was helpful and polite.

Fast, efficient, friendly.

Courier was Dave (M528)

Thank you

I have no complaints at all. Gavin is our regular Driver and he is always very polite, and very hard working. At the moment he covers our morning route to The Brook, Maidstone Mags and Maidstone County Court, and he never lets us down, and is always very quick and very reliable.

Dave (ms28) was honestly the best and kindest delivery driver I've ever encountered. Dave very helpfully offered to carry all the items in the house, which was a huge help as I wouldn't of been able to do this by myself at all. Dave certainly went the extra mile by doing this as I was told it would be left outside which would have caused quite a few issues, since I couldn't have brought them. Dave was very friendly and had a wonderful chirpy disposition. Makes a huge difference from many other drivers I have met! A very big thank you to Dave! If only all drivers had such a good approach and attitude to their work. We need more Daves!

Dave (MW 39) was very good .He was polite and very careful with handling my delivery.

Early delivery, great tracking system. Driver was polite and handled my delivery with care.

Medical records collected from us and dropped off to us every week by the courier Paul Tallent Mw36. He is always punctual and courteous. A very jolly happy man. Look forward to seeing his friendly face and banter every week.