Clean&Clean Reviews 

298
TrustScore 4.5 uit 5

4,7

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Marya came to do an end of tenancy deep clean for us on 06/06. We’ve lived in the flat for 4.5 years and it looks as good, if not better, than new after she worked her magic. Every surface is sparklin... Toon meer

Beoordeeld met 5 van de 5 sterren

Booked a cleaning service for end of tenancy a week in advance. Elim arrived prompt at appointment time, all material provided and worked non stop till spotless flat. Carpets well cleaned and top resu... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Booked an end of tenancy clean, what a superb service it was and great value. Elin was fantastic, really thorough and his attention detail was great. Lovely guy, really helpful and extremely polite. 5... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Booked for end of tenancy clean. Cleaned to a high standard and was signed off by the estate agent so no repeat clean required. Desi was polite, arrived on time and worked very hard. Good communicatio... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Schoonmaakdienst
  2. Tapijtreinigingsbedrijf
  3. Schoonmaakbedrijf
  4. Reinigingsbedrijf voor meubelbekleding

Geschreven door het bedrijf

Welcome to Clean&Clean. London’s premier End of Tenancy Cleaning Specialists. Get Your Full Deposit Back with our 5 Days Guarantee! Our vetted and experienced cleaning teams will ensure that your property is ready for inspection. FREE Deep Oven cleaning is included. We’ll supply all cleaning materials and equipment needed for the job, and we won’t charge you parking fees or VAT. Fixed and Transparent Pricing! For a Bespoke End of Tenancy Cleaning Service, call our friendly team today. You can book your end of tenancy cleaning service for the date and time that suits you. Our professional cleaning teams work 7 days a week including bank holidays. To find out more, please give our friendly team a call today!


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

298 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,7

Alle reviews

(298)

4 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service. Expertly cleaned, would absolutely recommend.

30 september 2021
Review zonder uitnodiging
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Antwoord van Clean&Clean

Dear Sam

Thank you for your feedback. It's much appreciated. If you need anything else in future, please let us know. We'll be pleased to assist you

Kind regards
Clean&Clean

Beoordeeld met 5 van de 5 sterren

Elin did an amazing job

Elin thank you so much for leaving the flat so stunning and clean. You did an amazing job!!!

24 september 2021
Review zonder uitnodiging
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Antwoord van Clean&Clean

Dear Marta

Thank you for your feedback. It's much appreciated. If you need anything else in future, please let us know. We'll be pleased to assist you

Kind regards
Clean&Clean

Beoordeeld met 5 van de 5 sterren

Booked an end of tenancy clean with…

Booked an end of tenancy clean with carpet cleaning. The job was very thorough and we were able to get back our full deposit. The carpet cleaning was definitely worth it and overall a very competitive fee. The agency was very responsive in setting it up and replied quickly to all emails. Thank you!

21 september 2021
Review zonder uitnodiging
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Antwoord van Clean&Clean

Dear Cecily

Thank you for your feedback. It's much appreciated. If you need anything else in future, please let us know. We'll be pleased to assist you

Kind regards
Clean&Clean

Beoordeeld met 5 van de 5 sterren

Room is exceptional clean

Room is exceptional clean. A very pleasant experience! Ani is very friendly, I would definitely recommend her.

20 september 2021
Review zonder uitnodiging
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Antwoord van Clean&Clean

Dear Emily

Thank you for your feedback. It's much appreciated. If you need anything else in future, please let us know. We'll be pleased to assist you

Kind regards
Clean&Clean

Beoordeeld met 5 van de 5 sterren

Very good.

Ani was great, arrived promptly and delivered an excellent thorough clean.

20 september 2021
Review zonder uitnodiging
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Antwoord van Clean&Clean

Dear Nicholas

Thank you for your feedback. It's much appreciated. If you need anything else in future, please let us know. We'll be pleased to assist you

Kind regards
Clean&Clean

Beoordeeld met 5 van de 5 sterren

Great service. Sparkly clean!

Great end of tenancy clean! Professional and friendly service. The flat was very thoroughly cleaned to a very high standard. I would highly recommend Clean & Clean!

19 september 2021
Review zonder uitnodiging
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Antwoord van Clean&Clean

Dear Beccie

Thank you for your feedback. It's much appreciated. If you need anything else in future, please let us know. We'll be pleased to assist you

Kind regards
Clean&Clean

Beoordeeld met 5 van de 5 sterren

I booked a end of tenancy cleaning

I booked a end of tenancy cleaning. Ani’ s work is professional,and finished in-time. Thank you so much.

18 september 2021
Review zonder uitnodiging
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Antwoord van Clean&Clean

Dear Miranda

Thank you for your feedback. It's much appreciated. If you need anything else in future, please let us know. We'll be pleased to assist you

Kind regards
Clean&Clean

Beoordeeld met 5 van de 5 sterren

Best cleaning service

We booked last minute and managed to get a booking for next day for our end of tenancy cleaning. The cleaner we booked Chris came on time was pleasant and called to let us know he was done I was shocked how he made the flat look brand new absolutely spotless. Very thankful as it means we will get our deposit back. Brillant job done and thanks again to Chris

17 september 2021
Review zonder uitnodiging
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Antwoord van Clean&Clean

Dear Vanessa

Thank you for your feedback. It's much appreciated. If you need anything else in future, please let us know. We'll be pleased to assist you

Kind regards
Clean&Clean

Beoordeeld met 1 van de 5 sterren

Shocking service hired for end of…

Shocking service hired for end of tenancy clean and I had to get my mum and boyfriend round to clean the place with me. Oven wasn’t cleaned enough.windows not cleaned. Sides not cleaned. Floors were not mopped. Even marks were left on the carpet from rust so had to have the carpet cleaned again. Dust in the skirtings, cobwebs in the ceilings. Toilet wasn’t cleaned properly everything had to be redone she took 4 hours for 1 bed property but what did she do. Not accept table you be better off paying £200 for another company to clean your flat than having the stress of completing it yourself and risk loosing your deposit.

16 september 2021
Review zonder uitnodiging
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Antwoord van Clean&Clean

Dear Becky

Thank you for your feedback. We are sorry to hear that you are not satisfied with the service provided by our company. Please contact our office for further assistance. Thank you

Kind Regards
Clean&Clean

Beoordeeld met 5 van de 5 sterren

Very great service!

Very great service, every place is spotless and clean. The cleaning is very detailed and careful. The price is reasonable, the service definitely worth the price! Recommend to people looking for cleaning service!

15 september 2021
Review zonder uitnodiging
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Antwoord van Clean&Clean

Dear customer

Thank you for your feedback. It's much appreciated. If you need anything else in future, please let us know. We'll be pleased to assist you

Kind regards
Clean&Clean

Beoordeeld met 5 van de 5 sterren

Great service

Great service! I’ve booked for a finish tenancy cleaning and Ani did a really great job!
I will recommend it and book it again !

15 september 2021
Review zonder uitnodiging
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Antwoord van Clean&Clean

Dear Elisa

Thank you for your feedback. It's much appreciated. If you need anything else in future, please let us know. We'll be pleased to assist you

Kind regards
Clean&Clean

Beoordeeld met 5 van de 5 sterren

Great service

I’m happy with the end of tenancy cleaning. Elin did a great job and left the place spotless.
Overall, great communication during the booking process and on the day by Elin. I’d definitely use this company again

14 september 2021
Review zonder uitnodiging
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Antwoord van Clean&Clean

Dear Timea

Thank you for your feedback. It's much appreciated. If you need anything else in future, please let us know. We'll be pleased to assist you

Kind regards
Clean&Clean

Beoordeeld met 5 van de 5 sterren

Great job!

Super happy with the service for my end of tenancy cleaning. They’re done an amazing job and left everything spotless. Very kind and professional. Would recommend.

10 september 2021
Review zonder uitnodiging
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Antwoord van Clean&Clean

Dear Christopher

Thank you for your feedback. It's much appreciated. If you need anything else in future, please let us know. We'll be pleased to assist you

Kind regards
Clean&Clean

Beoordeeld met 1 van de 5 sterren

Very disappointing!

We hired Clean & Clean for an End of Tenancy cleaning mid August. We had emailed back and forth prior to the booking to ensure that certain services would be included. When the inventory was done after the check out, the inventory noted several points of inadequate cleaning which we were then charged for by our landlord. The inventory took pictures and it is clear that Clean & Clean did not do an adequate job. The cleaner also left a trash bag with cleaning supplies behind (which we were also charged for by the landlord).

I emailed the company with extensive screenshots of the inventory report to point out to them how their lack of skill and care in their service had affected us. They did not respond. A week later I called them up and asked why they haven’t responded and what they will do next. They said they would get back to us. It has now been another week and a half and they have yet to contact us again.

I would avoid so as not to risk not getting your full deposit back and having to deal with a company that is obviously not going to sort their issues with you. Will continue chasing though and have not ruled out taking legal action.

10 september 2021
Review zonder uitnodiging
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Antwoord van Clean&Clean

Dear Sofia

Thank you for your feedback. We are sorry to hear that you are not satisfied with the service provided by our company. Please contact our office for further assistance. Thank you

Kind Regards
Clean&Clean

Beoordeeld met 5 van de 5 sterren

No fault!

On time, polite, finished earlier but all was clean as expected.
Elin and Anelia were a great team.
Recommended!

7 september 2021
Review zonder uitnodiging
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Antwoord van Clean&Clean

Dear customer

Thank you for your feedback. It's much appreciated. If you need anything else in future, please let us know. We'll be pleased to assist you

Kind regards
Clean&Clean

Beoordeeld met 5 van de 5 sterren

Maria did a great job doing an end of…

Maria did a great job doing an end of tenancy clean. Very meticulous and thorough. Very happy with the result. Thank you!

3 september 2021
Review zonder uitnodiging
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Antwoord van Clean&Clean

Dear Meredith

Thank you for your feedback. It's much appreciated. If you need anything else in future, please let us know. We'll be pleased to assist you

Kind regards
Clean&Clean

Beoordeeld met 5 van de 5 sterren

10/10 end of tenancy clean

Highly professional, thorough service. Very impressed with the end of tenancy clean provided. Cleaning staff were very friendly too! Would absolutely use again.

31 augustus 2021
Review zonder uitnodiging
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Antwoord van Clean&Clean

Dear Michael

Thank you for your feedback. It's much appreciated. If you need anything else in future, please let us know. We'll be pleased to assist you

Kind regards
Clean&Clean

Beoordeeld met 5 van de 5 sterren

An excellent service with extremely…

An excellent service with extremely friendly staff. Couldn’t recommend them enough!

28 augustus 2021
Review zonder uitnodiging
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Antwoord van Clean&Clean

Dear Sarah

Thank you for your feedback. It's much appreciated. If you need anything else in future, please let us know. We'll be pleased to assist you

Kind regards
Clean&Clean

Beoordeeld met 5 van de 5 sterren

AMAZING CLEANING

AMAZING CLEANING!
Good price and a very high standard of cleaning.
Would 100% recommend and use them again when needed.

27 augustus 2021
Review zonder uitnodiging
Logo Clean&Clean

Antwoord van Clean&Clean

Dear Al

Thank you for your feedback. It's much appreciated. If you need anything else in future, please let us know. We'll be pleased to assist you

Kind regards
Clean&Clean

Beoordeeld met 1 van de 5 sterren

THIS COMPANY IS A SCAM

THIS COMPANY IS A SCAM. I had a HORRIBLE experience. The cleaner did not clean, I have reported them to the ombudsmen. I ordered a deep clean end of tenancy for a one bedroom flat. They spent 3 hours, there were visible crumbs everywhere, the floors had not been mopped, the shower was not cleaned. They left pools of water from shampooing the sofa. I don't know what they spent 3 hours doing. They insisted on cash and refused to offer a refund.

UPDATED post reply below: The below reply is inaccurate. I have several email chains and photos of the cleaning that I shared with the company. I also texted the cleaner directly who replied but did nothing to correct the horrible cleaning. Looking forward to the Ombudsman's report and action.

25 augustus 2021
Review zonder uitnodiging
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Antwoord van Clean&Clean

Dear Rachael

We are sorry to hear that you are not satisfied with the services provided by our company. Our system shows that you haven't contacted us to complain prior to leaving a review here. We can see that we have completed a cleaning service for you on the 1st of August which is 24 days ago. During this time we haven't received any email to complain about the service. Please contact our office with an email of what has been missed so that we can arrange a free re-clean service. Thank you

Updated: Can you please send us the email chain you have mentioned in your reply as we can't find your name on our system. Thank you

Regards
Clean&Clean

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