First order they sent the wrong frame. They offered to replace with an alternative frame as original was no longer in stock which I accepted. Replacement glasses arrived.. with the wrong prescription... Toon meer
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Lees wat reviewers zeggen
Easy to order, although my usual 90 day box has been unavailable for some months. Came before estimated arrival date which was a nice surprise. Cheers 👍
I lost my 2 months lens supply and wanted something immediate. Clearly shipping showed a date instead of a range timeline. I ordered and requested customer care to prioritize the order if possible. Th... Toon meer
Always happy with my order. Highly recommend this company. Thank you for providing me for the last 5 years
Bedrijfsgegevens
Over Clearly.co.nz
Informatie afkomstig van verschillende externe bronnen
Clearly's Promise
Steam rising off fresh coffee. Waves crashing on the shore. Your best friend’s smile. There are so many amazing things to see in the world, and we want to make sure everyone has access to eyewear that helps them see their world clearly. That’s why we’ve created a platform that makes it easy to get contact lenses, glasses, and sunglasses online.
Our Story
Our story begins in the year 2000, when we became one of the first ever retailers to offer eyewear online. We’ve always been ahead of the curve and have since grown to become one of the biggest (and the best) providers of glasses, sunglasses, and contact lenses in the world. Today, we help people from the west coast of Canada to the east coast of New Zealand get the eyewear they need to hit important deadlines, watch the sun set on the horizon, and see all the amazing things waiting just around the corner.
Our Mission
When we say that we believe everyone has access to the eyewear they need, we truly mean everyone. That’s why we launched Our Mission. For every pair of glasses purchased through our Buy One, Give One initiative, we donate a pair to someone in need. We also work with organizations across the world to help provide education, eye screenings, and access to eye care in communities near and far.
Our Products
What are you looking for? We’ve got it. Designer and budget-friendly, retro and modern, simple and statement-making, we offer eyewear options to suit everyone. Our selection of contact lenses includes daily, weekly, and monthly varieties from the leading brands and new, innovative labels alike. In the glasses and sunglasses cabinet you’ll find 2,000+ styles, including frames starting from just $9 alongside the world’s favourite designer labels including Ray-Ban, Michael Kors, Oakley, and more. Our Virtual Try On tool allows you to try frames on using the camera on your mobile phone or computer.
Clearly's Company Guarantees
We want to be the place you go when it's time for contacts, glasses, or sunglasses, which is why we’re determined to make it as easy for you as possible to get what you need. When you shop at Clearly.com.au, you can rely on: 24/7 support via phone, live chat, and email. The fastest delivery, with same-day options for contact lenses. Free shipping on glasses orders $50+, and free returns. Low Price guarantee, so if we don’t already beat it, we’ll match it.
Contactgegevens
Nieuw-Zeeland
- clearly.co.nz
4,4
Uitstekend
4K reviews
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Diane is fantastic!
Diane is a fantastic asset to your customer service team, she was super helpful. Thank you Diane!
27 november 2023
Review zonder uitnodiging
Antwoord van Clearly.co.nz
Hi Lou, thanks so much for the amazing review and feedback! We truly appreciate it, and we look forward to 'seeing' you again real soon! - AC
Great help and great frames
Althea my customer rep I spoke with was so helpful with fixing my address issue! I have had my Bonnyville frames for a few years now which is the longest a pair have ever lasted me as I’m rough on my glasses! Thank you for your help!
13 november 2023
Review zonder uitnodiging
Antwoord van Clearly.co.nz
Hi M, thanks so much for the great review! We're glad to hear that Althea was able to assist you with this! We look forward to 'seeing' you again real soon! - AC
Ordered over a month ago
Ordered over a month ago , very very poor customer service and order still not filled. Service team sarcastic at best. Have used this company for over 10 years without any issues. I only wish I could give zero stars.
5 november 2023
Review zonder uitnodiging
Antwoord van Clearly.co.nz
We're so sorry to hear about this experience, and keep you waiting. Certainly this is not the level of customer service that we have built up to in the past, and strive for in the future. We'll reach out to you directly to help further with this. Keep an eye on your email inbox. -JS
Thank you Danica!
Danica was really helpful when the discount code didn't work! She was very thorough in making sure that I was happy with my experience and triple checked that my order was correct.
2 november 2023
Review zonder uitnodiging
Antwoord van Clearly.co.nz
Hi Manisha, thank you so much for sharing! Helping our customers the best we can is so important to us, and we are so happy to have been able to make things right for you. Thank you again! - CT
Renz is the best!
31 oktober 2023
Review zonder uitnodiging
Antwoord van Clearly.co.nz
Thanks so much for the great review Steven! We look forward to hearing from you again soon! - AC
should've gone to specsavers!
I have always order from clearly in the past but never again
The only shipping option was express 4 day delivery which cost $12 extra. I could not untick it to get a free slower option
At checkout the only payment option was paypal. Could not do visa or Mastercard.
I even tried on both phone and laptop in case it was a device issue
Not impressed with the new website as others have also said
I did not progress with my order and ordered through specsavers instead which actually had cheaper prices anyway
#should've gone to specsavers!
28 oktober 2023
Review zonder uitnodiging
Antwoord van Clearly.co.nz
We're so sorry to hear about this experience! It's true that we launched a new website in July, and completely changed over our backend systems--which unfortunately left Paypal as our only payment option. If we can help further with this, please feel free to respond to our request for additional contact information. It's totally optional, and we hope we can earn your trust back in the future. -JS
Antwoord van Clearly.co.nz
That's what we aim for, and that's what we love to hear from our customers! Thanks so much for the great review Ash! We appreciate it! - AC
I spoke with Claire great agent
I spoke with Claire, she was very helpful, quick. great communication, really had a great experience.
This is some of the best customer service I have receieved recently, really nice to talk with a company that has agents that are friendly and helpful.
Thanks again Claire!
25 oktober 2023
Review zonder uitnodiging
Antwoord van Clearly.co.nz
Wow! That's amazing to hear! Thanks so much for the wonderful review Zak! We'll be sure to pass this along to Claire and her team for you as well! - AC
Waiting
Customer service is good. But the service of receiving goods was really late. Contact lenses were not in supply and I was not told this...so I was waiting a long time. Also I have tried returning the contact lenses (after finally receving them) due to a change in my presecription. This is also taking a long time...and now still being processed for refund. I have never had a problem with ordering before. This has been very annoying. Norlie Siguin has been very good at customer service and keeping contact via emails. Thanks Norlie!
24 oktober 2023
Review zonder uitnodiging
Antwoord van Clearly.co.nz
Hi Lara, we’re sorry to hear what happened with your order. We’d like to take a look and see how we can assist you. A member of our team will contact you shortly to see how we can make your experience better! - CT
Live chat with customer service was great
Lester found a solution that worked and explained things in a very easy to understand way. He also wanted to be super helpful and looked back over the previous chat and used the information to help me!
23 oktober 2023
Review zonder uitnodiging
Antwoord van Clearly.co.nz
Hi Katie, thank you for your review and feedback! We truly appreciate it! - AC
Awesome customer service from Lester
Awesome customer service from Lester, great knowledge and very helpful.
22 oktober 2023
Review zonder uitnodiging
Antwoord van Clearly.co.nz
Hi Tracey, thank you for your 5-star review and feedback! We truly appreciate it! - AC
clearly is amazing
Super fast transaction and deliver... awesome been ordering from clearly for years and they are really good 👍👍👍
16 oktober 2023
Review zonder uitnodiging
Antwoord van Clearly.co.nz
Hi Elaine, thank you so much for taking the time to leave a great review, we are so thrilled to hear how much you like our great service and fast delivery! - CT
Still waiting weeks later for a partial…
Still waiting weeks later for a partial refund to take place, the customer service is poor! You have possibly changed management and this has gone downhill I will not be purchasing contact lenses from this company again. Why are no emails being returned all my questions answered?
2 september 2023
Review zonder uitnodiging
Antwoord van Clearly.co.nz
Hi Lisa, we’re sorry to hear what happened with your order. We’d like to take a look and see how we can assist you. A member of our team will contact you shortly to see how we can make your experience better! - CT
kind and fast replies!
13 oktober 2023
Review zonder uitnodiging
Antwoord van Clearly.co.nz
Hi Chantel, thank you for your 5-star review! We truly appreciate it! - AC
Excellent service at the chat.
Excellent service at the chat.
I was helped by Lester to change the delivery address for my order. He was incredibly kind, nice and efficient in helping me with my query.
It felt I was talking to someone with a smile on the face.
11 oktober 2023
Review zonder uitnodiging
Antwoord van Clearly.co.nz
Wow! That's amazing to hear! Thank you so much for sharing your feedback with us Rani! We truly appreciate it, and look forward to 'seeing' you again real soon! - AC
Mel rose was wonerful to deal with a+
5 oktober 2023
Review zonder uitnodiging
Antwoord van Clearly.co.nz
Hi Rob, thank you so much for sharing! Helping our customers the best we can is so important to us, and we are so happy to have been able to make things right for you. Thank you again! - CT
Cindy Excellent Service
Cindy was helpful, asked the right questions, clarify information to ensure the right information ended up on my order.
4 oktober 2023
Review zonder uitnodiging
Antwoord van Clearly.co.nz
Hi Arna, thank you so much for sharing! Helping our customers the best we can is so important to us, and we are so happy to have been able to make things right for you. Thank you again! - CT
Great customer service
Super friendly, answered my question and offered advice around the next steps.
28 september 2023
Review zonder uitnodiging
Antwoord van Clearly.co.nz
Thank you very much for your feedback. Your kind praise is much appreciated. Your feedback inspires us more to make each of our customers' experiences worth it. -AQ
Claire andAJ was very helpful with my…
Claire andAJ was very helpful with my order.
27 september 2023
Review zonder uitnodiging
Antwoord van Clearly.co.nz
We are very happy to know that you had very good words to say about your experience with us. Thank you very much for sharing them with us. Otherwise, be sure to let us know if there's anything more we can do to make this a five-star experience! - AQ
Thank you Renz!
Renz was quick, reliable, and helpful. Fixed clearly's mistake and mine and was delightful while doing it.
26 september 2023
Review zonder uitnodiging
Antwoord van Clearly.co.nz
Hi Ale, thank you so much for sharing! Helping our customers the best we can is so important to us, and we are so happy to have been able to make things right for you. Thank you again! - CT
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