Climb Online Reviews 

Have worked with Dilen and the team for just over a year now and the PPC results are amazing. We initially were only looking for GA4 migration support, but that process was so smooth that we entrusted Climb to take over our PPC campaigns and haven’t looked back since

I would like to thank everyone at the Climb online team for all your assistant with our SEO and paid Social Ads.

Highly recommend.

Working with Tom and wider Climb Online team has been a breath of fresh against previous agencies. The proactiveness has been excellent, and our results have improved at least 20% YoY. We’ve now worked with Climb for over 3 years.

We have had a superb experience with Climb Online across our SEO, content marketing strategy, and Paid Social Ads. The team have been fantastic to work with, and extremely thorough and proactive.

We would not hesitate to recommend Climb Online. Thank you.

Leaving a lengthy review for CO has been on my to-do list, but Teddy Nash has summed it up perfectly. I had exactly the same experience as the reviewer below. Absolute shambles, little wonder Lord Sugar sold the company and no longer has anything to do with them. They are not even following their own privacy policy on the website. At all costs, avoid.

Paids Ads on Meta | Strong sales pitch, weak delivery, very expensive for results that were so poor.

We were sold a very promising Paid Ads proposal with some classic, hard sales tactics to secure our business. After 3 months Climb Online "supporting" our business they managed to generate far worse results than we were previously achieving. Our cost per lead went sky high, our lead-to-customer conversion rate halved. It was a mess. They also didn't recognise nor resolve verification issues on our account which we've since resolved with the support of resource at 25% of the cost!

Finally, we wanted to terminate the contract on the above grounds but they wanted paying in order to terminate which was the cherry on the icing of our negative experience. They offered alternative services in return for the settlement fee but these services were vastly overpriced so we had no other choice but to pay them off. This isn't how business should be, so I'd avoid them.

I would not recommend Climb Online to anyone, based on my terrible experience with their services. In November, our small start-up business suffered a devastating fire, causing us to lose all of our stock. Despite our financial struggles, we were told by Climb Online that we could momentarily pause and then had to continue spending money on advertising, even though we were not operational for two months and had no products to sell. This was absolutely insane and showed a complete lack of compassion for our situation.

To make matters worse, the PPC campaigns were clearly not working for us, as the budget was spread far too thin, with only £5 per day per ad group. Climb Online also used generic terminology that did not accurately represent our unique business, bidding on highly competitive terms that made it impossible for us to stand out in the market and put us up against huge brands with huge budgets. Goals and tracking data were not correctly showing throughout the 6 months and our best CPA throughout our time with them was £255 for a customer sale of £36!!! (worst being £380)

When I asked to cancel our agreement, I was given confirmation that our last payment would be on January 5th, communication about the continued google payments and increasing our budgets was non-existent. Ads continued running without our knowledge, past our cancellation date, draining our already limited financial resources. Overall, my experience with Climb Online was incredibly disappointing and I would caution anyone against using their services.

They talk a great talk, but the execution is terrible and they have little compassion, other than lining their own pockets.

Freddie and the team over at Climb Online have been great in the way they have helped our Google Ads go from strength to strength this year. We have had monthly performance calls and regular suggestions from Freddie and he is frequently on hand to help.

The only thing we would have liked to improve was the response time - sometimes we experienced delays with queries and campaigns going live.

But overall Freddie and the team have done an amazing job with our account and they have provided great assistance with any tasks and answering any questions that we have.

We found Climb Online to be the ultimate professionals and have diligently crafted a campaign that has delivered outstanding results.

Can highly recommend them!

Clear Channel started working with Climb Online in January of this year. We have a team of specialists across marketing led by a great Digital project manager. Updates are frequent across all marketing disciplines and the results are impressive. Hard-working, smart and proactive agency.

Very friendly team to work with an have people who take a keen interest in my business and its growth

Climb online provide a great service with a great team, we have worked with Climb Online for many many years. Michael is always happy to help, advise and always support us with growing our business.

Climb online has been a great support for our growing online business.
Ted, Julia and Louie and their teams have been very supportive and a helpful

We have worked with Climb Online for many years and love everything about the firm/team. Personal, responsive and great results. Highly recommended!!

Have been with Climb Online for a number of months now. From the start, the communication has been fantastic from the initial enquiry call to the general support.

All questions are answered on the same day and you cannot ask for more than that. Always offer helpful hints and advice in order to succeed.

Everyone I have dealt with genuinely cares about your business and really wants you to succeed.

Everyone at Climb Online is great, they are always available to help when we need them and they've delivered fantastic results and customer service. I highly recommend them to anyone wanting to improve any kind of digital web performance

Such a great team to work with. Always coming up with ideas to help improve the business. Really responsive to ideas and questions we have. Highly recommend.

I was quite disappointed with CO’s ’Social Climber’ service which we had for around five months this year (2021).

The broad underlying ad strategy remained pretty much the same as when we were running the ad account ourselves; sales were flat and KPIs were down significantly due to the fees from CO.

When requests were made for ad creation or changes to be made to existing ads, these would not be actioned for several days. As it turns out their own internal target is to complete tasks within four working days (even things which take literally five clicks in Ads Manager) which is considerably slower than we were led to believe, and not terribly good value for money considering the premium they charge. One request took almost three weeks to action without any communication as to why there was a delay in the meantime. This is not a big deal for small stuff, but when urgent requests are made, we expect these things to be given priority.

Our advertising workload wasn’t particularly reduced either; there were instances where requests were done with errors, ad appeals were not received by Facebook, and our daily ad spend was even changed without authorisation which was only rectified after we alerted CO to it. This meant that we were correcting mistakes in our own ads account, actioning our own urgent requests if they took too long, and checking the account on a daily basis to ensure that everything was running as it should.

When these issues were raised up the food chain, I received replies (after almost four weeks) that did not contain any accountability, or acknowledge that any of the above could have been better, and rather sought to explain to me how all of my concerns were unfounded.

As it’s faster, more accurate and an awful lot less hassle to do so, I’ve chosen to take control of our ads account again while Climb Online have received a considerable sum of money to just sit on their hands.

I’ve given two stars as the monthly catchups were friendly and professional (although sometimes the topic was dominated by the above), and suggestions were made about our website that were helpful.

Climb online are by far the best agency I have used. 5/5