clints.co Reviews 

I placed an order an waited well over a month and a half until my package arrived. To make matters worse, they forgot to pack one item. I tried to contact them numerous times, but unfortunately they still haven’t responded and I still haven’t got my refund. I will never ever place an order with them again. Their costumers service is terrible.

Extremely disappointing experience from start to finish.

My order was delayed for weeks with little to no communication, leaving me having to chase for updates rather than being kept informed about the status of my order.

When the order finally arrived, items were missing despite having been paid for. Trying to get the issue resolved has only added to the frustration.

I have also seen customers raising concerns about delayed or missing orders and complaints, and it is concerning to see reports of unhappy posts/comments being deleted rather than the underlying issues being addressed.

Overall, the communication, delivery experience and customer service have been extremely poor. Customers should not have to repeatedly chase a company for goods they have already paid for or for basic updates about their orders.

Based on my experience, I would not recommend ordering from this company. There are plenty of clothing brands where you can expect better communication and a much more straightforward customer experience.

Paid in full never received item went so far to create a label tracked 24 with Royal Mail they never received it when i contacted Clints to enquire i got removed of the mailing list was a customer for 5 years wont shop there ever again

Thought clothing looked good, recently order a few items on end of season sale.

Two days after ordering recieved tracking information for royal mail, then since then not a single peep. Been over two weeks no one bit of communication, reached out via email and instagram and no response.

Then looked at reviews and realised I’m not only one, shame really. If you had customer service and could fulfill your orders you might actually take the brand somewhere.

I have no other choice but to raise a charge back with bank. Bunch of jokers that can’t get their house in gear and just mess with customers.

This is a bum brand lol, don’t have any customer service. Don’t even bother emailing them it’s a waste of time.

You will end up like trapstar trust me it ain’t good at all

My experience with CLINTS began on 7 May 2026, when I ordered Camo Needle Punch Militant Pants for approximately £130.

That same day, I received an email saying my order was “on the way” along with a UPS tracking number. Six days later, customer service informed me that the trousers were actually out of stock. This was frustrating, considering I had already been told they had been dispatched.

They explained that a restock was expected on 25 May and offered either a refund or the option to wait. They also added £20 store credit as an apology, so I chose to wait.

I used the credit to purchase a Grey Mesh Contour Crop Top, which arrived promptly. At that point, I assumed the issue with the trousers had been a one-off.

Two weeks later, I was told the restock had been delayed again and would not arrive until 4 June. As I was moving house on 12 June, I emailed customer service on 5 June to explain that I might need to update the delivery address.

I received no response, so I followed up on 9 June. Again, I heard nothing.

The first reply arrived three days after I had moved out. Michelle said changing the address would be fine and that the trousers were due to ship that day. This was confusing, as I had previously been assured they would be dispatched as soon as the restock arrived.

I immediately provided my new address. Two days later, Michelle emailed again to say the trousers would be shipped that day.

The following day, on 18 June, I received this message:

“After the long wait for your order, we will no longer be able to ship the Militant Pant - Camo Needle Punch due to a further stock disruption with this product.”

After six weeks of delays, contradictory updates, ignored emails and repeated assurances that dispatch was imminent, CLINTS ultimately admitted they could not fulfil the order.

I was refunded in full and given a £50 gift card, which I appreciate. However, that does not excuse how poorly the situation was handled.

Stock problems happen, but I cannot understand how a company can mark an order as dispatched when the item is not in stock, repeatedly provide inaccurate updates, ignore time-sensitive emails about an address change and continue promising shipment dates for an order they could not fulfil.

The communication was disorganised, inconsistent and often non-existent. Every update seemed to contradict the last, leaving me with little confidence that anyone knew what stock was available or when orders would actually be fulfilled.

For a brand charging premium prices, this level of service was unacceptable. I spent weeks chasing an order that should never have been marked as dispatched.

Despite my reluctance to shop with CLINTS again, I eventually used the £50 gift card during their end-of-summer sale and placed another order on 10 September 2026. Given my previous experience, I am genuinely curious to see whether it arrives without incident.

The clothing may look great on Instagram, but based on my experience, the customer service and stock management leave a lot to be desired. They need to take a page out of CORTEIZ’s book on how to ship products fast and efficiently.

Big fan of the brand, have ordered multiple times and the quality of garments has increased.

That being said the customer service is non existent - orders not turning up, no replies from Clints and no accountability. Paid £5 for express delivery and over a month later the parcel hasn't been received. Clints haven't paid Royal Mail for the delivery and I'm stuck in limbo. Ordered on 5/8/26. Order wasn't shipped until the 13/8/26 and it still hasn't been received on the 14/9/26

Not good enough - try and support a local brand and a brother but get let down

Very poor. It's been 44 days and still haven't received my package. Customer service is not helping. Would not recommended when ordering outside of the UK.

ordered a tshirt that ended up being too big, i reported the return and sent it off the same day and paid £5 for postage as per their return instructions. emailed the customer support team requesting an exchange for a smaller size as they don’t offer refunds only exchange or store credit. still yet to hear back and that was 8 days ago. step it up man :/

Clint’s pleated top is printed wrong and can’t get through to their customer service at all it’s so poor! Quality of the top is a bit questionable as well.

Terrible customer service, item took over a month to arrive and only after I called up the company multiple times and finally got through. The quality of their products are overpriced and the garments aren’t anything special. Save your money. They don’t offer returns only exchange or store credit & you have to pay for postage back to them. It’s like they don’t even want returning customers

I ordered a pleated crop top from these guys because the design was nice. The design IS nice, but the fabric quality is TERRIBLE! I knew it was polyester but it sags at the bottom and literally looks and feels like a plastic bag. You DON'T get what you pay for.

On top of that they no returns or refunds accepted because they know people won't keep the item.

Emailed them about size-up exchange. They have not responded in a week and the 14-day deadline is approaching. I'm scared that they will never respond.