Cloud Reviews 11

Terrible service

Do not subcribe with them ! worst experience and no customer help at all, i tried to get a refund but they will not help ! I will never subscribe to them or a relative service again !

I'm using GeforceNow Australia and the worst disaster. servers always down, when not down, the games wont load. I have been using it for 2 months so i could decide whether get a gaming PC or keep using Geforce but unfortunately, they will not decide when I pay or I don't. been reading around and it looks like lot more others have same issues so not sure how they are running the business. if you can, avoid it at all costs

I'll keep this brief since $40 isn't going to break the bank, but others should know what they're getting into with Cloud.gg.

Signed up for their monthly gaming service (partnered with Nvidia GeForce Now) and immediately ran into severe lag issues, particularly in Creative mode. This is especially frustrating since I have a 1Gbps download connection - internet speed is definitely not the issue here. Spent nearly an hour troubleshooting on my end anyway - checking connection stability, adjusting settings, restarting the service - nothing worked. The lag made the service essentially unusable for any meaningful gaming.
Canceled my subscription within two hours of purchase after less than an hour of actual (frustrating) gameplay. Submitted a polite refund request explaining the technical issues and short usage time. Their response? A rigid "no refunds" policy with zero consideration for the fact that their service simply didn't work as advertised.

When someone with gigabit internet can't use your cloud gaming service due to lag, that's a problem on your end, not theirs. But Cloud.gg would rather keep $40 from a dissatisfied customer who used their broken service for under an hour than acknowledge their technical issues.

There are other cloud gaming services out there that actually work with high-speed connections and have reasonable customer service. Save yourself the headache and try those instead. Cloud.gg clearly prioritizes collecting money over providing a working product or treating customers fairly.

Not recommended.

One of the many scam subscription serives which claims their subscription is "non refundable", dont bother, terrible game support, terrible stream quality and even more terrible customer support.

Opening a chargeback with my bank was easier than dealing with their customer service.

Games don’t work.
Games listed for free aren’t free.
Terrible customer service.
Better options out there.
Don’t waste your time with this scum.

Cancelled my subscription same day I subscribed even removed my card as a payment method. This morning I woke up with another deduction of the same amount??????.

Cancelled my subscription in April because I don't use it. They billed me again in October and refused to refund me, despite me providing evidence that I cancelled the subscription.

Very poor performances, would no recommend to anyone

So much Lag and jitter when playing online multiplayer games especially when enemy players are close. My laptop without a graphics card plays better.