A cannot recommend cloud nine enough, the staff who organised the booking communicated really well and were super helpful and the vet Suzie was so empathetic and wonderful with our dog casper. She gav... Toon meer
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Lees wat reviewers zeggen
I phoned Cloud 9 and spoke to your care co-ordinator Jennifer. Without any pre-notice from me she worked very hard to send a vet called Sharon to send my Jimmy to Jesus then organised for Jimmy to be... Toon meer
I couldn't praise Cloud 9 enough. Their professionalism and compassion were outstanding, right from the first phone call to see if they could help us. We had to have our beloved greyhound Bambi put... Toon meer
It was a Sunday! Animals don't plan. Euthanasia isn't easy. I phoned, and In-between tears the amazing lady sympathetically outlined costs, how it would work, phoned round her vets to find one to come... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Cloud 9 Vets provide gentle at-home euthanasia for your elderly or terminally ill pet. We are a family owned and managed organisation. Every member of our close-knit team works with dedication and commitment and we treat every call and every visit with respect and compassion. We are faithful to our objective of making home visits personal, un-rushed, peaceful and dignified . We always have the time to talk to you and will always do everything we can to support you and your pet at a time when you need us most. We work to support and help you when you need us, but we are not an emergency vet and we do not have limitless appointment times. But even in an emergency we will do all we can to help you. An emergency tends to be a crisis and our ethos is to plan a calm and respectful goodbye. Our caring team works passionately to help pet families that are facing "end of life situations" for their beloved pet companions. We provide unhurried pet euthanasia services in the secure and loving environment of your own home. We really do understand that it may be difficult to make that first call, so, our Care Coordinators are available for you to speak to, 7 days a week, from 7am to 8pm Monday to Friday and between 8am to 5pm at weekends and when you pick up the phone, we will treat your call with kindness and understanding. All Cloud 9 Vets fees are always explained and agreed in advance of booking an appointment. The Cloud 9 Way, we do our utmost to provide empathy, compassion and respect in everything we do.
Contactgegevens
Registered Office: Drayton House, Drayton Lane, PO20 2EW, Chichester, Verenigd Koninkrijk
- 08000 354 999
- contact@cloud9vets.co.uk
- cloud9vets.co.uk
4,8
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865 reviews
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DON'T RELY ON THEM!
Believing their website that they can perform euthanasia at home throughout the UK is in fact a lie. I called today to be told they don't have anyone in South Wales and no one available in Bristol who could do it. Heartbreakingly disappointing. You specifically say you cover Cardiff!!!!
11 juli 2026
Review zonder uitnodiging
Antwoord van Cloud 9 Vets Limited
I have requested more information from you via Trustpilot in order that I could identify your call and investigate further, sadly I have not heard anything back from you. (added 27th July)
We have not lied, our web site is clear "You can currently find us across *much* of the United Kingdom..."
"If you wonder whether we can provide a home vet visit where you are, do get in touch at your earliest convenience."
We did not have anyone available that could travel to you at the requested time, I would still like to investigate this further and listen to the calls you made to my colleagues. We help many pet families every day of the year, I am sorry we could not find an appointment for your pet, investigating this case will help me improve our services.
It is so bitterly disappointing to receive such a poor review when you have not used our services. Please provide me with more information in order that I can follow up on this.
We do not profess to cover the whole of the UK, on our website we write "It is Cloud 9 Vets *vision* to be able to provide the same supportive and caring in home vets services to all of the UK"
"You can currently find us across *much* of the United Kingdom, and we are continuing to expand our coverage day by day."
"If you wonder whether we can provide a home vet visit where you are, do get in touch at your earliest convenience"
We are not in every part of the UK, which we are clear about, and at times our vets in the areas we cover, may be booked, so we can never guarantee that an appointment time will always be available, I do not think anyone can.
We are here 365 days a year doing our utmost to help as many pet families as we can, there are fewer vets providing home services and we do all we can to arrange home euthanasia visits. It is so incredibly disheartening to all of the dedicated vets and support staff to receive a 1 star review because we may not have available appointments at a particular time or in a specific location, we do not claim to be in every part of the nation and I believe it is somewhat unfair to punish us for that, but I am still sorry that we are not in as many places as we would wish, I sincerely apologise for that.
I am so sorry that you are faced with an end of life situation for your pet, I understand and have experienced the pain of that, it saddens me.
With respect,
Amber.
From initial phone call to having our dog Lenny go to sleep
From initial phone call to having our dog Lenny brought home in his casket, cloud 9 where amazing, I dreaded making the call, but it was all organised for us and although heartbreaking 💔 for us Lenny was 15years old and never needed to go to the vet, we wanted him to be at home.
It was perfect and he arrived home within 24hours.
We were kept informed through each step and all involved were kind, professional, understanding caring and empathetic.
1 juli 2026
Review zonder uitnodiging
Antwoord van Cloud 9 Vets Limited
I am so incredibly sorry for the loss of your dear Lenny. Saying goodbye to a companion who has been by your side for 15 years is one of the hardest things a pet owner ever has to do.
It sounds like Lenny lived a remarkably happy and healthy life, to reach 15 without ever needing to go to the vet is a beautiful testament to how well-loved and cared for he was.
Making that initial phone call is a moment every pet parent dreads, but choosing to let him pass peacefully in the comfort of his own home, surrounded by the people and places he knew best, was a final, profound act of love.
I am so comforted that we were able to help in such a sad situation.
Your words epitomise the ethics of the company and the values we strive for with every single person we speak to.
Your kind review gives us the strength we need to carry on providing support everyday of the year.
With respect,
Amber
Excellent
I have been a GP for 30 years and when it was time to say goodbye to Ella, I was hoping to find a clinician who understood
Kim was fantastic, respectful, caring, interested, adaptable and professional. A difficult balance to achieve but myself and my family are immensely appreciated.
The service provided is what all beloved pets deserve
4 juli 2026
Review zonder uitnodiging
Antwoord van Cloud 9 Vets Limited
Dear Neil,
I am truly thankful for your very clear and kind words. Saying goodbye is an incredibly difficult and personal thing to do. Being at home surrounded by love and familiarity is a most dignified and respectful way to say that final goodbye. You will know more than most that different patients can act and react in different ways to any clinician or medical procedure. I am so comforted that Kim has been able to support Ella and her family in such a professional and empathic manner.
Your words are a strength and encouragement to all the Cloud 9 Team and we deeply appreciate them.
Please accept my heartfelt condolences over the loss of Ella.
Amber
I promise you'll feel better.
On Friday 19th June we had our much loved Springer Spaniel, Ruby, put to sleep.
For anybody in that procrastination phase, I feel your pain. Me and my wife had been stuck in it for 6 months. Monitoring our girls progress day by day.
It was the most gut wrenching day of our lives and incredibly emotional.
We had a lovely man called Alessandro come out to us from Cambridgeshire. As soon as he came into the living room he sat on the floor and let Ruby approach him. It was the first time she had greeted somebody in a long time and she seemed genuinely happy, like she knew what he had come for. This opened the flood gates.
Alessandro was an absolute gem of a man. He explained everything to us, gave us opportunities to ask questions and made sure we were ready to progress at all times, all whilst fussing Ruby the entire time.
Alessandro administered the sedative first which took about a minute or so to kick in, whereby Ruby went into a peaceful sleep. This gave us an opportunity to carry on stroking her, kissing her and saying our goodbyes. We weren't rushed at all.
The next phase was to insert a canula and give Ruby the injection that would set her free.
I took comfort in the fact that Ruby was sleeping during this 2nd phase so that she didn't feel the canula or have any fear.
Once Alessandro administered the 2nd injection it was very, very quick. Ruby had gone, peacefully, with no barking, no whimpering and no fear.
The whole process was incredibly gentle, peaceful and dignifying for our precious girl.
To anyone reading this, I know how hard it is to make that call. And as many people have said, better to be a week early than a day late. We did not want to leave it until it became an emergency.
It will be an incredibly hard day, and the day itself....seems to drag on forever. But I promise you the next day, you wake up and feel a sense of relief that your best friend is at peace and that the worst of it is behind you.
Thank you Alessandro, for showing the compassion and patience that you did, what a credit to the profession you are.
19 juni 2026
Review zonder uitnodiging
Antwoord van Cloud 9 Vets Limited
Dear Daniel,
I am humbled by your words, but I am so comforted in the clear message that you write. It was important that Ruby's welfare was of highest importance, but it is so easy to, as you said, procrastinate. I understand that because deep down all pet owners are optimists and have a hope that things will get better. But when we are faced with the inevitable it takes great bravery to make that call and arrange for that visit.
Thank you so much for your personal words about Alessandro, indeed a skilled vet but equally important a genuine, caring person. I am pleased that we have been able to support you during this emotional and sad last goodbye.
Your words help us build up the strength to be the compassionate and caring service that is here everyday of the year.
My sincere condolences over the loss of Ruby.,
Amber
Peaceful dignified no rush Calm
Dr Wing made our beloved 16 year old Yourkie passing so gentle peaceful with a No rush calmness she explains the procedure gave Barnie a sedative as he lay sleeping I my husbands arms after 10 mins when he was snoring soundly she administered anaesthetic & he carried right on sleeping forever Amazing service thank you sooo much highly recommended 👍🏽🐾🙏🏼🩵
24 juni 2026
Review zonder uitnodiging
Antwoord van Cloud 9 Vets Limited
Dear Glynis,
I am so sorry you have lost Barnie, my sincere condolences. It is comforting that Wing Ka was able to help you through the difficult process of saying goodbye. Your kind words mean so much to all of us at Cloud 9 Vets, thank you.
With respect,
Amber
I called cloud 9 vets as one of our…dogs was ready to leave thus world
I called cloud 9 vets as one of our dogs, 16 year old Rizzo was coming to the end of her life, I spoke with Ellie first and she reassured me regarding euthanasia and i explained that I would need to speak with the kids who are grown up now but 16 years ago they were young, the next day I called and spoke with Debbie who also was so much help and through loads of me wanting, Debbie delivered and arranged a visit that evening, even with the same day cost and out of hours it was the best decision, Debbie arranged a vet called Sally and said she would be great, that was an understatement, Sally was unbelievably caring and empathetic, there could not have been a better vet to put Rizzo to rest, then the crematorium man arrived who was just as nice, even though Rizzo is greatly missed these lovely and caring people made it a lot easier, I arrived home from work today and there was a card from Cloud 9 vets signed also by Sally with condolences for Rizzo, I can't thank you all enough
19 juni 2026
Review zonder uitnodiging
Antwoord van Cloud 9 Vets Limited
Dear Dean,
What lovely heartfelt words, thank you so much. We do all we can to make this difficult process as bearable as possible. You gave us the trust to help you and all my colleagues, as they do every day, reacted with care, empathy and above all else respect for you and for Rizzo.
Your words mean so much, losing a beloved companion is never easy, but being at home with the love and safety that means, is a great comfort. A peaceful and dignified goodbye is truly a final act of love.
Please accept my sincere condolences over the loss of your dear Rizzo, I am comforted that we have been able to be there for you during such an emotional time.
With sincere respect,
Amber.
I highly recommend cloud 9
I highly recommend cloud 9 . From the first phone call to the last they were so considerate , sympathetic and really cared . We decided to send Daisy our bichon fries to heaven when she was diagnosed with stage 4 chronic kidney failure and had stopped eating and drinking . Julieta the vet who came to us was we believe to be an angel she was so kind , gentle and genuine. She allowed me to hold Daisy through out and protected us from seeing anything that would be to upsetting. She made the whole passing so beautiful, peaceful and dignified for us and our dog. We can’t thank her enough for making Daisy last moments with us so calm and peaceful.
When I called cloud 9 to ask about daisy’s ashes the lady on the phone knew exactly who I was talking about and shared her own experience with the passing of her bichon fries. I highly recommend them and will always be grateful for their kindness.
12 juni 2026
Review zonder uitnodiging
Antwoord van Cloud 9 Vets Limited
Dear Rachael,
Your warm words about Daisy and so greatly appreciated by us all. We appreciate the time you have taken to talk about such a difficult process, but making that difficult decision was indeed a final act of love to your beloved Daisy.
We do all we can to make this sad time a celebration of your companions life but we understand the emotions involved, which makes us very grateful for your caring words, but even more important is the fact that other pet families will be able to take strength, knowing there is someone to help when help and support is needed most.
Sincere condolences over the loss of Daisy.
With respect,
Amber
This service was exceptional
This service was exceptional, they were so kind and compassionate from the moment they answered the call, so professional and supportive.
The vet Alexander was so professional and accommodating to what we wanted for our Betty.
He was kind caring and the best man for this kind of job, he explained everything and spoke to my girl so beautifully as he worked on making her comfortable for her passing
I can’t thank you all enough
23 juni 2026
Review zonder uitnodiging
Antwoord van Cloud 9 Vets Limited
Dear Michelle,
Please accept my sincere condolences over the loss of Betty, what a lovely name. Your words are so warmly received and a great comfort to our close knit at Cloud 9 Vets, they provide great strength that helps us be there 365 days of the year.
You have been able to say a dignified, peaceful and loving goodbye to Betty, in the safe and caring environment of your own home, that final act of love to a dear companion, I am so pleased that we have been able to support you through this period.
Thank you so much for beautiful words.
Amber
farewell to Kia
excellent, speedy service from Cloud 9. dealt with sensitivity and care. arranged that vet Charys visited us at our home. we discussed the issues eg failing health, which reinforced our conclusion that the time had come for Kia to be supported across the Bifrost rainbow bridge. which was effected quietly, peacefully, with dignity. after which, Charys took her away for cremation, thus sparing us further distress.
RIP Kia.
many thanks to Cloud 9 staff, Kate & Jennifer, especially to vet Charys.
23 juni 2026
Review zonder uitnodiging
Antwoord van Cloud 9 Vets Limited
Dear Cam,
I am so sorry that you have lost Kia, but saying goodbye at home will hopefully have provided some solace at such a sad time. Your words give us such strength and encouragement. We are dedicated to providing a caring and empathetic service and I am so comforted that we have been able to help you say a loving and dignified goodbye to Kia.
With respect,
Amber
Empathetic and professional
Cloud 9 responded and had a home visit for me the next day. The vet sent called Nacho was extremely professional and empathetic and made sure my boy had a peaceful send day off at home. I would fully recommend to those that want their loved little ones to be able to pass in their safe space as opposed to being stressed out at the vets in their last moments. Thankyou
22 juni 2026
Review zonder uitnodiging
Antwoord van Cloud 9 Vets Limited
Dear Lennie,
Thank you for your trust and your kind words. Being at home certainly does give a feeling of safety, familiarity and love. Your recommendation will help so many pet families, who may find themselves in a similar position. Please accept my deepest condolences over the loss of George.
Sincerely,
Amber
Thank you
I am writing to just let you know how much I appreciated your caring and professional service, from when I first made contact with you.
I am so glad I that Brough did not need to be stressed going to a vets. Jose was very compassionate and professional.
Thank you
Jane
16 juni 2026
Review zonder uitnodiging
Antwoord van Cloud 9 Vets Limited
Dear Jane,
Your words are deeply appreciated by all of us at Cloud 9 Vets. Thank you so much for taking the time to write. Being at home is indeed far less stressful than having to make a final journey to an unfamiliar environment. I am pleased that we have been able to help you at such sad time.
Respectfully,
Amber
Excellent Service
We couldn't recommend Cloud 9 highly enough. From the first phone call, we were treated with efficient kindness and respect. Our vet Sam treated our 15 year old labrador with the utmost dignity and kindness, supported us through every step, explained everything clearly and through his skillful approach, made a very sad experience into something quite special and fitting for an elderly dog who had lived a full and happy life. After her favourite snack, she was able to drift away calmly and peacefully in her own bed, surrounded by us all, and we know that we have made the right decision for her. If you are at the stage of looking up this service, you probably know that the time is drawing near but it will never be easy. Cloud 9's wonderful approach will reassure you that you are doing what's best for your loved one.
15 juni 2026
Review zonder uitnodiging
Antwoord van Cloud 9 Vets Limited
Dear Melanie,
We work hard to be compassionate and caring from the very first call. We really do understand how difficult the call is and really it is a call we do not want to make. But the welfare of our pets should always be a priority, especially as they approach the end of their life. The way you have described our services I find quite humbling, even though they are exactly what we aim for every single day of the year.
I sincerely hope your words show other pet families that support is available when it is needed most. Sam is indeed a lovely person as well as a skilled vet. Please accept our sincere condolences over the loss of your dear lab.
With respect,
Amber
The sad goodbye to our dear pet.
Sadly we had to make the decision to have our gorgeous 14 year old Labrador put to sleep on Sunday morning. I rang Cloud Nine Vets as soon as they were open and we had Henry arrive with us by 5pm. The service we received for Miller and for ourselves was brilliant and just what was needed at such a sad time. Henry is a kind and empathic vet and was so gentle with Miller. The whole process was so heart-breaking but we all felt really comfortable having Henry in our home. Cloud Nine Vets had arranged for someone from the crematorium to collect Miller at 6 and they also did an amazing job. We would highly recommend Cloud Nine Vets, the staff on the other end of the phone were caring and kind and kept us informed at all times as to what time Henry would be arriving etc. Thank you to them for making such a sad experience into one that showed respect and kindness to our lovely furry friend.
7 juni 2026
Review zonder uitnodiging
Antwoord van Cloud 9 Vets Limited
Dear Rebecca,
What a difficult decision you were faced with. I can see from the notes, that you took a brave but dignified decision regarding Miller. It is so hard but at that time, you need someone to talk to, someone who understands. I am extremely grateful that we and especially Henry, could be there for you.
We do our utmost to provide a peaceful goodbye, with respect, dignity and empathy.
Sincere condolences,
Amber
Excellent
Excellent, very compassionate and efficient service. I am very grateful to Jose, the vet who helped my cat and I at an extremely painful time
4 juni 2026
Review zonder uitnodiging
Antwoord van Cloud 9 Vets Limited
Dear Johanna,
When we are facing the inevitable, It is such a difficult thing to make that decision to say a final .goodbye. Thank you so much for the trust that you have shown Cloud 9 Vets and particularly Jose, a professional and peaceful veterinarian.
Please accept our sincere condolences our losing your dear cat.
With respect.
Amber
They made leaving for Rainbow bridge a calm stressless time. x
I booked for my beautiful Blue my dog i have had as a rescue for 2 years.
Unfortunately the vet for my area was on holiday on the 11th, BUT suddenly i got a phone call, he had decided to come and visit us, and send my lovely boy to rainbow bridge.
He came at 11 am, and was so kind, so thoughtful, he knew i was in a mess and the 2 people with me, but he made sure we knew exactly what he would be doing, how and when.
Blue my dog wasnt scared at all, he seemed to know what was happening, and the vet made him feel safe.
Blue left me quiet and calmly i cant thank David enough who came out of his way to make the dogs passing stressless including myself.
I can highly recommend this wonderful company who make it so much easier for us to let our pets go with no fear.
The receptionist are always so lovely and calm too and make you feel your doing the best for your animals, and they will be safe.
THANK YOU FROM THE BOTTOM OF MY HEART FOR MAKING BLUES LEAVING TO RAINBOW BRIDGE a much easier experience for both of us. xx
11 juni 2026
Review zonder uitnodiging
Antwoord van Cloud 9 Vets Limited
What kind and caring words, thank you so much. I have read through all the notes and I am so pleased that we were able to get David to you. I know it was not easy for you but I am comforted that we have been able to hold your hand through this very emotional event, saying goodbye in your own safe and familiar surroundings, definitely provides some solace and reduces the distress of that last goodbye. You have certainly given Blue a dignified way to pass over Rainbow Bridge, this was your final act of love to a dear companion.
With sgreat ympathy and respect,
Amber
A truly great service
Cloud 9 Vets gave our Aggy the most peaceful and dignified ending we could have hoped for.
Debbie was so kind and supportive in organising everything, and Maisie the vet was wonderful. She took great care of Agatha and supported us through a very difficult time. We're truly grateful.
Thank you Cloud 9 Vets.
5 juni 2026
Review zonder uitnodiging
Antwoord van Cloud 9 Vets Limited
Dear Ted,
I am so touched by your kind and caring words, Saying goodbye is never easy, but it seems that you have found some comfort from the wonderful colleagues I have around me. We do all we can from the very first call to provide care, compassion and kindness, I am comforted that we have been able to do this for Aggy.
With respect,
Amber
Wonderful caring compassionate service…
Wonderful caring compassionate service from the first enquiry and having to say goodbye to your beloved dog
Thank you for making such a hard time and decision a little easier
5 juni 2026
Review zonder uitnodiging
Antwoord van Cloud 9 Vets Limited
Dear Georgina,
I am so sorry that you have lost your dear Labrador. It is such a sad time when the leave us, but being at home makes that goodbye, peaceful and dignified. My sincere thanks for telling us about your experience, we care passionately about what we do and do all we can to show empathy and compassion.
Condolences over your loss.
With respect and sincere wishes,
Amber
This is really hard our world has gone…
This is really hard our world has gone but thank you to Andreas and Neil for coming when we needed a vet to our home and making our Henry's end peaceful. I appreciate all the help in such a difficult time and helping us through it but making it so less stressful for Henry
1 juni 2026
Review zonder uitnodiging
Antwoord van Cloud 9 Vets Limited
Dear Becky,
I can really empathise with your feelings, a part of our world disappears when our beloved pet companions leave us. Being in the loving and caring environment of your own home does make a very difficult situation slightly more bearable. A peaceful home visit is truly a final act of love and a dignified and loving way to say a last goodbye.
Sincere condolences,
Amber
David the vet was compassion…
David the vet was compassion personified. Over the years we have had several cats put to sleep by our local vets, a very traumatic experience for pet and owner.
We didn't want this for our daughters cat that we inherited from her when she passed away six years ago.
David's calm approach to Edie May put a very timid cat at her ease, she never flinched once from his administrations. She went to sleep with no unnecessary pain or stress. Thank you David for your exceptional care and attention to her needs.
23 mei 2026
Review zonder uitnodiging
Antwoord van Cloud 9 Vets Limited
I am so sorry to hear of the passing of your daughter's cat and the distressing circumstances of Edie May coming to live with you.
It is most comforting to hear that David R supported you through this very sad process in the safe and secure environment of your own home.
Your warm and loving words are deeply appreciated by everyone at Cloud 9 Vets and I thank you sincerely for taking the time to write them. Your review is a great encouragement for us and a clear message to other pet families, that caring support is available at home, when it is needed most.
With respect and sincere condolences,
Amber.
Kind, compassionate and professional service
Deciding that euthanasia was right for our cat was a very difficult decision, but Cloud 9 Vets were incredibly professional and compassionate at every step. Talking to them via phone to get information and a quote was clear and staff were always very kind and helpful. The vet, Wing, was so kind and empathetic. She explained everything so clearly and went at our pace. We are so grateful to Wing and the team at Cloud 9 for their compassion at such a difficult time.
I would very much recommend home euthanasia for a pet at the end of their life. The vet arrived on time, as did Francis from Phoenix Cremations. Our beloved Olivia's ashes were returned to us within 2 days. I would highly recommend Cloud 9 Vets.
19 mei 2026
Review zonder uitnodiging
Antwoord van Cloud 9 Vets Limited
Dear Lewis,
Thank you so much for taking the time to share your experience with us during such a painful time. Deciding to say goodbye to a beloved family member like Olivia is one of the hardest choices a pet owner can make, and we are deeply grateful that you trusted Cloud 9 Vets to support you through it.
Wing Ka is indeed are gentle and empathetic, I have passed on your kind words. Knowing that Olivia was able to pass peacefully in the safe and secure environment of her own home is a beautiful tribute to the love you shared with her. Thank you also for your kind words regarding our trusted Partner, Phoenix Per Cremations.
With our sincere condolences,
Amber
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