CloudCall Reviews 62

I had a problem with my phone not working through the network, so I raised a ticket with David, who responded immediately .
He eventually sorted the issue out and kept me informed through the whole process.
great service.

To the cloudcall team, you are great! Special thanks to David O'reilly who sorted out some serious technical issues last minute whilst I worked abroad.

Thanks Team!

David O'Reilly was extremely helpful and patience while i was having a few issues with my phone/ headphone set up. Issue was resolved quickly and efficiently. Thank you!

I've been using CloudCall for over 4 years. I give it high marks for integration with our CRM system. The Voicemail Drop and autodialer and great tools for sales and recruitment. I also love the functionality of CloudCallGO - the mobile ap. Connectivity is typically very good, though not flawless. However, whenever the issues have come up, they are very quick to respond. Typically I can just give them access and sit back to watch the changes happen in real time that correct the problem.

I'd recommend CloudCall as an excellent tool.

Excellent telephone service I use Cloud call everyday and very rarely have any problems. Simple to use and set up. Their customer service support is very good and any issues are resolved quickly. I would definitely recommend Cloud Call Communicator to any companies who are calling clients on a CRM system.

CloudCall has helped support our recruitment business grow. It allows for a smooth managed call flow. The features it provides have strengthened our L&D functions to allow them to provide several levels of support to our consultants.

I have been using CloudCall for about a year. I like the functionality between our ATS and the call/text capabilities. Would be 5 starts, except it's a bit clunky to have 2 separate plug ins. One recommendation is that I should be able to receive text notifications through the app. CloudCall support reps are quick to respond. They are very kind and helpful - they provide 5-star service.

I have been using CloudCall for nearly 3 years, have never had a problem. The support team are very quick at responding, if I ask a question. Would definitely recommend.

Very professional and friendly. Quick to understand customer need and rectify issue.

We consistently have a great experience with CloudCall. The product is solid and we have the additional benefit of a great rep!

CloudCall is a great piece of software that covers all your needs. It integrates with my companies CRM so smoothly and the support is top tier - David Popple is a star and him and the support team are always providing swift support on any queries or requests we throw their way (a lot). As an IT professional I find CloudCall to be very intuitive from a support perspective, and their portal is easy to use.

The software itself not only looks great from a UX standpoint but functions great and is quite reliable.

On the whole, our CloudCall system works well. We sometimes have technical hiccups and the helpdesk can be a bit hit and miss sometimes. They can go from responding immediately to responding 12 days later on different issues. Our account manager is really good and always tries to find solutions as quickly as possible that we will be happy with. Communication regarding updates could be better.

We have been using cloudcall alongside our CRM system with fantastic integration. We have 2 Accounts with them (20+ Users), with 1 more on the way in the next month. Wouldn't use anyone else as they are always responsive with their support. - Using Cloudcall for 3 years.

I have worked as partner to CloudCall for 3 years and in that time I have had glowing reports back mutual customers about their experiences with the product and the team.
As a member of the Recruitment Industry, making recommendations that don't work for people can have an enormous impact on your personal brand. So I make recommendations carefully ... but based on my experiences, I would have no hesitation recommending CloudCall to my network.

Only positive things to say about Cloudcall’s product and team. Would recommend them and their solution.

Great partner and always have a solid experience!

CloudCall are an excellent partner of ours. I’ve partnered with them in 3 businesses now and I find their expertise to be up there with the best in the another.

Their technology constantly develops for their customer and innovation is core to their values.

I am new to CloudCall and was initially unsure about the support options available. Fortunately, they offer a dedicated support line. When I encountered a problem after switching to a new computer, my CloudCall app wasn't functioning correctly. Despite following their comprehensive guides, I couldn't pinpoint the issue. So, I submitted a support ticket. Impressively, within 24 hours, I arranged a remote session with one of their experts. Harry P. and his team were tremendously helpful, providing clear guidance to swiftly resolve my problem. While I hope to avoid future issues, it's reassuring to know that expert assistance is just a ticket away.

Allise has been very helpful at resolving issues. I do think there are delays in getting answers but its better that it was, much better!

The support team is very responsive and they give a personalize approach! I only wish there will be more upgrades on the admin portal\UI, like there should be a a page where you can edit the call flow much easier.