As I needed stairs and a high density foam bed as soon as possible for my 9-year-old Cavoodle (who has luxating patellas), I had to cancel my order due to Cloud Paws’ slow shipping recently. However,... Toon meer
Bedrijf heeft geantwoord
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After purchasing the Cloud Paws 4 Step for our old boy, he unfortunately wasn’t able to use them after much coaxing. We contacted Ricky to request refund and return instructions. Not only did we... Toon meer
Bedrijf heeft geantwoord
The transaction with CloudPaws was very easy and straightforward. Communication was key and they kept me informed at all times when order was delayed. I had to return one of the items and the process... Toon meer
Bedrijf heeft geantwoord
Have not received my dog bed, no communication along the way only on WhatsApp a message saying it would be sent out this week which it has not. Does not respond to emails or the phone number provide... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
CloudPaws is an Australian premium pet wellness brand on a mission to bring elevated comfort, dignity, and joint protection to dogs at every stage of life. Based in Fortitude Valley, Queensland, we design vet-informed pet equipment that protects aging joints, restores independence for small and senior dogs, and looks beautiful inside the modern Australian home. Our hero product, the CloudPaws Comfort Stairs, was developed in collaboration with veterinary physiotherapists to solve a problem we kept hearing from owners: their dogs were straining, hesitating, or being lifted onto sofas and beds — and existing pet stairs were either flimsy, plastic-heavy, or an eyesore. Our orthopaedic memory foam stairs feature a 17° vet-designed curved incline that reduces hip flexion and spinal compression on every step. A non-slip rubber base keeps them stable on hardwood, tile, or carpet. A removable, machine-washable suede cover keeps them fresh. And a rigid internal chassis means zero wobble, completely silent operation, and confidence for even the most hesitant dog. CloudPaws Comfort Stairs come in three sizes — 2-step, 3-step, and 4-step — supporting dogs from small breeds under 10kg right up to large breeds of 90kg. Four muted, premium colourways (Cumulus, Oatmeal, Slate, and Heather) are designed to blend into contemporary interiors rather than clash with them. Every order is backed by our 30-Day CloudPaws Guarantee — a full refund, no questions asked, if your dog doesn't take to the stairs within 30 days. We ship Australia-wide within 1–3 business days, with free shipping on orders over $100 AUD. We believe pets deserve the same comfort their humans do. Whether you're caring for a senior Labrador, a small Dachshund, or a post-surgery recovery, CloudPaws is here to give them their independence back — gently, beautifully, and without compromise.
Contactgegevens
48 Currimundi Ct , 4505, Burpengary, Australië
- support@cloudpaws.com
- cloudpaws.com
4,1
Goed
22 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Great customer service
Originally thought this was a scam. Apparently there was a website and email address issue. The owner has contacted me and I have received a refund. I very much appreciate the prompt and professional response. 4 stars as I never got to try the product.
8 mei 2026
Review zonder uitnodiging
Antwoord van Cloudpaws
Hey Jason, we are a legit business. Our hosting on GoDaddy was taken down Thursday. We are back live on CloudPaws.com, and Support@cloudPaws.com. Can you please let me know your order number, as I have no order in our system under your name, and would be happy to jump on the phone with you :)
Updates
Update: the money was refunded and it was all sorted out.
SCAM WARNING — Cloudpaws
If you're thinking about buying from Cloudpaws, DO NOT. I ordered an item and paid, but:
• The website is now completely down
• Their contact email doesn't exist / bounces back
• There is no way to reach them whatsoever
This has all the hallmarks of a scam store — they take your money, then disappear. I lost mine and I don't want you to lose yours.
I ordered 15 days ago. Your phone is always busy. And no news on the delivery. I will adjust the review when I receive what I paid for. Thanks
30 april 2026
Review zonder uitnodiging
Antwoord van Cloudpaws
Hey, I am Kessin the owner of CloudPaws. We are not a scam, unfortunately our hosting on GoDaddy was interrupted yesterday, which made our website and email go down. We are back online with CloudPaws.com and our email is now Support@cloudpaws.com. If you check the bottom of our website, my phone number is there. I would be happy to answer yours or any customers/ future customers queries. We are extremely sorry for the inconvenience the last 24 hours has caused current, past and future customers. We are a new business, and this has been as frustrating for us as I can imagine it was for you. Rest assured your order will be shipped to you.
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